Zendesk Technology Adoption in E-commerce
Discover 16.8k verified e-commerce stores using Zendesk. Analyze technology adoption, market trends, integration patterns, and business insights.
Detected across 21.6k domains. 16.8k verified as active stores with physical delivery.
This is a public report preview. Use the catalog, exports or API for account lists. Fields depend on your plan; coverage varies by merchant.
16.8k verified active stores out of 21.6k detected · 77.8% verification rate
E-commerce Platforms Distribution
Custom stores with 38.1% of stores with physical delivery (6,397 stores) , followed by Shopify (25.4%) and Magento (16.2%) .
Base: 16,781 active verified stores, including those without a detected platform. Rankings show leading platform combinations; displayed percentages need not sum to 100%. Digital products, services, and non-transactional sites are excluded. All stores are verified by our proprietary AI model to ensure accurate e-commerce classification.
Top 10 Platforms (Physical Delivery)
6,397 stores
4,270 stores
2,726 stores
1,561 stores
450 stores
327 stores
101 stores
81 stores
58 stores
43 stores
Visual Distribution
6,397 stores
4,270 stores
2,726 stores
1,561 stores
450 stores
327 stores
101 stores
81 stores
58 stores
43 stores
| Platform | Stores with Physical Delivery | Percentage |
|---|---|---|
| Custom | 6397 | 38.12% |
| Shopify | 4270 | 25.45% |
| Magento | 2726 | 16.24% |
| WooCommerce | 1561 | 9.30% |
| PrestaShop | 450 | 2.68% |
| BigCommerce | 327 | 1.95% |
| OpenCart | 101 | 0.60% |
| SAP Commerce Cloud | 81 | 0.48% |
| Salesforce Commerce Cloud | 58 | 0.35% |
| Shopware | 43 | 0.26% |
Show broader dataset (all e-commerce signals)
Websites with E-commerce Signals
Custom holds 29.7% share of detected Zendesk e-commerce signals (6,397) , with Shopify at 22.2% and Magento at 19.9% (June 2026) .
Base: 21,566 domains in this report's signal population, including domains without a detected platform. This is not a store count: it can include redirects and non-transactional sites. Displayed percentages need not sum to 100%.
Top 10 Platforms (All Signals)
6,397 websites
4,796 websites
4,283 websites
3,367 websites
474 websites
390 websites
118 websites
86 websites
67 websites
85 websites
Visual Distribution
6,397 websites
4,796 websites
4,283 websites
3,367 websites
474 websites
390 websites
118 websites
86 websites
67 websites
85 websites
| Platform | Websites with Signals | Percentage |
|---|---|---|
| Custom | 6397 | 29.66% |
| Shopify | 4796 | 22.24% |
| Magento | 4283 | 19.86% |
| WooCommerce | 3367 | 15.61% |
| PrestaShop | 474 | 2.20% |
| BigCommerce | 390 | 1.81% |
| OpenCart | 118 | 0.55% |
| SAP Commerce Cloud | 86 | 0.40% |
| Salesforce Commerce Cloud | 67 | 0.31% |
| Shopware | 85 | 0.39% |
Categories Distribution
Health & Beauty stores with 12.9% of all stores (2,172 stores) , followed by Clothing & Accessories (12.2%) and Food & Beverages (10.6%) .
Base: 16,781 active verified stores, including stores without a detected category. Percentages use this full population, not only the displayed categories.
Top 10 Categories
2,172 stores
2,042 stores
1,786 stores
1,386 stores
1,204 stores
957 stores
925 stores
651 stores
607 stores
580 stores
Visual Distribution
2,172 stores
2,042 stores
1,786 stores
1,386 stores
1,204 stores
957 stores
925 stores
651 stores
607 stores
580 stores
| Category | Number of Stores | Percentage |
|---|---|---|
| Health & Beauty | 2172 | 12.94% |
| Clothing & Accessories | 2042 | 12.17% |
| Food & Beverages | 1786 | 10.64% |
| Sporting Goods & Outdoor Gear | 1386 | 8.26% |
| Toys & Games | 1204 | 7.17% |
| Home & Garden | 957 | 5.70% |
| Electronics & Technology | 925 | 5.51% |
| Arts & Entertainment | 651 | 3.88% |
| Business & Industrial | 607 | 3.62% |
| Tools & Hardware | 580 | 3.46% |
Payment Providers Distribution
PayPal accounts for 30.1% of displayed detection occurrences (1,791 occurrences) , followed by MasterCard (13.7%) and American Express (13.6%) .
Base: 5,950 provider detection occurrences in the displayed ranking, from active stores. One store can contribute multiple occurrences. These percentages are not the share of unique stores or all detections.
Detected from checkout/payment scripts and provider tags; off-site/manual payments excluded where undetectable.
Top 10 Payment Providers
1,791 occurrences
813 occurrences
812 occurrences
731 occurrences
401 occurrences
385 occurrences
370 occurrences
265 occurrences
200 occurrences
182 occurrences
Visual Distribution
1,791 occurrences
813 occurrences
812 occurrences
731 occurrences
401 occurrences
385 occurrences
370 occurrences
265 occurrences
200 occurrences
182 occurrences
| Payment Provider | Detection Occurrences | Share of Displayed Occurrences |
|---|---|---|
| PayPal | 1791 | 30.10% |
| MasterCard | 813 | 13.66% |
| American Express | 812 | 13.65% |
| Klarna | 731 | 12.29% |
| VISA | 401 | 6.74% |
| Stripe Connect | 385 | 6.47% |
| Apple Pay | 370 | 6.22% |
| Google Pay | 265 | 4.45% |
| Bolt | 200 | 3.36% |
| Affirm | 182 | 3.06% |
Shipping Carriers Distribution
UPS accounts for 20.7% of displayed detection occurrences (1,060 occurrences) , followed by USPS (17.7%) and DHL (15.8%) .
Base: 5,118 carrier detection occurrences in the displayed ranking, from active stores. One store can contribute multiple occurrences. These percentages are not the share of unique stores or all detections.
Detected from checkout/shipping pages and shipment widgets; cross-border carriers included where visible.
Top 10 Shipping Carriers
1,060 occurrences
907 occurrences
808 occurrences
667 occurrences
460 occurrences
321 occurrences
313 occurrences
288 occurrences
169 occurrences
125 occurrences
Visual Distribution
1,060 occurrences
907 occurrences
808 occurrences
667 occurrences
460 occurrences
321 occurrences
313 occurrences
288 occurrences
169 occurrences
125 occurrences
| Shipping Carrier | Detection Occurrences | Share of Displayed Occurrences |
|---|---|---|
| UPS | 1060 | 20.71% |
| USPS | 907 | 17.72% |
| DHL | 808 | 15.79% |
| FedEx | 667 | 13.03% |
| DPD | 460 | 8.99% |
| Canada Post | 321 | 6.27% |
| Royal Mail | 313 | 6.12% |
| GLS | 288 | 5.63% |
| Estes | 169 | 3.30% |
| TNT | 125 | 2.44% |
Store Launch Timeline
Over the past 12 months, 1,639 new stores were launched in Zendesk , with the highest activity in 2026-05 (220 stores) , demonstrating ongoing growth in the e-commerce market.
Last 12 Months
220 stores launched
190 stores launched
211 stores launched
87 stores launched
93 stores launched
134 stores launched
127 stores launched
147 stores launched
126 stores launched
134 stores launched
121 stores launched
49 stores launched
Monthly Trend
13.4% of last 12 months
11.6% of last 12 months
12.9% of last 12 months
5.3% of last 12 months
5.7% of last 12 months
8.2% of last 12 months
7.7% of last 12 months
9.0% of last 12 months
7.7% of last 12 months
8.2% of last 12 months
7.4% of last 12 months
3.0% of last 12 months
| Month | Stores Launched | Percentage |
|---|---|---|
| 2026-05 | 220 | 13.42% |
| 2026-04 | 190 | 11.59% |
| 2026-03 | 211 | 12.87% |
| 2026-02 | 87 | 5.31% |
| 2026-01 | 93 | 5.67% |
| 2025-12 | 134 | 8.18% |
| 2025-11 | 127 | 7.75% |
| 2025-10 | 147 | 8.97% |
| 2025-09 | 126 | 7.69% |
| 2025-08 | 134 | 8.18% |
| 2025-07 | 121 | 7.38% |
| 2025-06 | 49 | 2.99% |
Active Stores by Launch Year
Currently, 16,318 active stores in Zendesk are tracked in our database , with the most stores launched in 2026 (813 stores still active) . This shows the distribution of currently active stores by their original launch year.
Active Stores by Launch Year
813 active stores
1,599 active stores
1,370 active stores
1,121 active stores
1,165 active stores
1,151 active stores
1,297 active stores
1,007 active stores
903 active stores
797 active stores
372 active stores
396 active stores
406 active stores
516 active stores
306 active stores
Distribution by Launch Year
5.0% of tracked active stores
9.8% of tracked active stores
8.4% of tracked active stores
6.9% of tracked active stores
7.1% of tracked active stores
7.1% of tracked active stores
7.9% of tracked active stores
6.2% of tracked active stores
5.5% of tracked active stores
4.9% of tracked active stores
2.3% of tracked active stores
2.4% of tracked active stores
2.5% of tracked active stores
3.2% of tracked active stores
1.9% of tracked active stores
| Launch Year | Active Stores | Percentage |
|---|---|---|
| 2026 | 813 | 4.98% |
| 2025 | 1599 | 9.80% |
| 2024 | 1370 | 8.40% |
| 2023 | 1121 | 6.87% |
| 2022 | 1165 | 7.14% |
| 2021 | 1151 | 7.05% |
| 2020 | 1297 | 7.95% |
| 2019 | 1007 | 6.17% |
| 2018 | 903 | 5.53% |
| 2017 | 797 | 4.88% |
| 2016 | 372 | 2.28% |
| 2015 | 396 | 2.43% |
| 2014 | 406 | 2.49% |
| 2013 | 516 | 3.16% |
| 2012 | 306 | 1.88% |
Geographic Distribution
United States stores with 30.2% (5,065 active verified stores) , followed by United Kingdom (9.7%) and Australia (4.3%) .
Base: 16,781 active verified stores, including stores with unknown country. Percentages use the full population, not only the displayed countries.
Top 10 Countries
5,065 active verified stores
1,620 active verified stores
719 active verified stores
678 active verified stores
603 active verified stores
569 active verified stores
534 active verified stores
510 active verified stores
462 active verified stores
432 active verified stores
Visual Distribution
5,065 active verified stores
1,620 active verified stores
719 active verified stores
678 active verified stores
603 active verified stores
569 active verified stores
534 active verified stores
510 active verified stores
462 active verified stores
432 active verified stores
| Country | AI-Verified Store Count | Market Share |
|---|---|---|
| United States | 5065 | 30.18% |
| United Kingdom | 1620 | 9.65% |
| Australia | 719 | 4.28% |
| Indonesia | 678 | 4.04% |
| Germany | 603 | 3.59% |
| Spain | 569 | 3.39% |
| France | 534 | 3.18% |
| Italy | 510 | 3.04% |
| Netherlands | 462 | 2.75% |
| Canada | 432 | 2.57% |
Featured Stores
A selection of notable and recently launched stores in this segment.
Notable Stores
A sample of well-known stores in this segment tracked by ShopRank.
Custom - Sporting Goods & Outdoor Gear
Custom
Custom
Custom - Health & Beauty
Custom - Vehicles & Parts
New Stores
Recently launched stores detected by ShopRank in the last full month.
Magento - Clothing & Accessories
Custom - Electronics & Technology
Magento - Clothing & Accessories
Custom - Health & Beauty
Magento
Data Coverage
Coverage among all domains with this detected signal, including non-active profiles; not just active stores.
| Field | Rows count | Coverage |
|---|---|---|
| Website | 21.6k | 100.00% |
| Emails | 6.7k | 31.25% |
| Phones | 7.4k | 34.23% |
| Ecommerce platform | 21.3k | 98.59% |
| Couriers | 3.9k | 17.91% |
| Payment Providers | 4.2k | 19.51% |
| Categories | 14.9k | 69.07% |
| Social Media | 14.7k | 68.33% |
Coverage reflects detectability from public website analysis. Payment providers and shipping carriers are identified from checkout pages and shipping widgets. Stores using off-site payment flows or custom shipping integrations may not be detected. Actual adoption rates are higher than shown.
Market Intelligence
On-demand market analysis
Self-service access to market data and insights
- Search and segment stores by any criteria
- API integration for automated workflows
- Periodic index updates
- Market sizing and segmentation
Strategic Intelligence
Custom research and competitive analysis
Tailored intelligence for strategic decisions
- Custom market reports and analysis
- Competitive landscape monitoring
- Direct support from the founder
- Flexible licensing and enterprise pricing
Market Intelligence
Understand the Zendesk e-commerce landscape:
Analyze 16.8k verified e-commerce stores on Zendesk - technology adoption, market share, competitive positioning.
- Track Competitive Shifts
-
Monitor platform migrations, technology adoption, and market share changes across Zendesk e-commerce.
- Size Your Addressable Market
-
Segment stores by country, platform, category, PSP, carrier, technology, and merchant-size signals to quantify your market opportunity.
- Monitor Adoption Trends
-
Identify which payment providers, shipping carriers, and platforms are gaining or losing traction.
Data Access
- Interactive search and filtering via web app
- REST API for programmatic access and automation
- Index updates; historical datasets by agreement
Use Cases
- Competitive intelligence and market sizing
- Technology adoption and platform migration analysis
- Sales prospecting and account-based targeting
- Investment research and due diligence
Frequently Asked Questions
- What data is included in the Zendesk e-commerce intelligence?
-
We track 16.8k verified Zendesk e-commerce stores whose profiles can include: e-commerce platform, product counts, categories, payment providers, shipping carriers, technology stack, merchant-size signals, and available business contact fields.
- How is the data collected and how often is it updated?
-
We rebuild the searchable index typically every 2–4 weeks. Observation dates vary by source and field; a rebuild does not mean every website was observed again. This public report has its own publication date and may use an older snapshot than the live catalog. Coverage varies by field and market. A missing payment or carrier signal means we did not detect it, not that the merchant does not use it.
- How do I access the data?
-
Self-service plans give you instant access through our web app and REST API. You can search, filter, and segment stores interactively or integrate programmatically into your workflows. View plans →
- Can I filter by specific segments?
-
Yes. You can segment by country, platform, product category, payment provider, shipping carrier, technology stack, store age, cross-border signals, and merchant-size bands. Some advanced signals are plan-gated, and the same field contract is used by the web app, exports, and API.
- Do you offer enterprise or custom licensing?
-
Yes. For large-scale data needs, custom market reports, or dedicated support, contact us to discuss enterprise pricing.
Social Media Usage
Facebook accounts for 25.5% of displayed detection occurrences (10,347 occurrences) , followed by Instagram (24.2%) and YouTube (16.1%) .
Base: 40,632 social-platform detection occurrences in the displayed ranking, from active stores. One store can contribute multiple occurrences. These percentages are not the share of unique stores or all detections.
Links and embeds detected on public pages; private/hidden profiles not counted.
Top 10 Social Platforms
10,347 occurrences
9,836 occurrences
6,532 occurrences
4,860 occurrences
3,595 occurrences
2,044 occurrences
1,929 occurrences
870 occurrences
547 occurrences
72 occurrences
Visual Distribution
10,347 occurrences
9,836 occurrences
6,532 occurrences
4,860 occurrences
3,595 occurrences
2,044 occurrences
1,929 occurrences
870 occurrences
547 occurrences
72 occurrences