Zendesk Technology Adoption in E-commerce
Discover 16.4k e-commerce stores using Zendesk. Analyze technology adoption, market trends, integration patterns, and business insights.
· · Next full refresh: January 2026
E-commerce Platforms Distribution
Custom leads with 34.9% of stores with physical delivery (5,564 stores) , followed by Shopify (26.9%) and WooCommerce (14.8%) .
Note: This distribution covers only stores selling physical products with active shopping carts and physical product shipping. Digital products, services, and non-transactional sites are excluded. All stores are verified by our proprietary AI model to ensure accurate e-commerce classification.
Top 10 Platforms (Physical Delivery)
5,564 stores
4,293 stores
2,361 stores
2,227 stores
521 stores
396 stores
153 stores
100 stores
88 stores
48 stores
Visual Distribution
| Platform | Stores with Physical Delivery | Percentage |
|---|---|---|
| Custom | 5564 | 34.93% |
| Shopify | 4293 | 26.95% |
| WooCommerce | 2361 | 14.82% |
| Magento | 2227 | 13.98% |
| PrestaShop | 521 | 3.27% |
| BigCommerce | 396 | 2.49% |
| OpenCart | 153 | 0.96% |
| Salesforce Commerce Cloud | 100 | 0.63% |
| SAP Commerce Cloud | 88 | 0.55% |
| Shopware | 48 | 0.30% |
| nopCommerce | 43 | 0.27% |
| Squarespace Commerce | 42 | 0.26% |
| Lightspeed eCom | 40 | 0.25% |
| Tray | 28 | 0.18% |
| Loja Integrada | 27 | 0.17% |
All Stores Distribution
Custom holds 29.0% share of all Zendesk e-commerce stores (5,564) , with Shopify at 25.5% and WooCommerce at 21.7% (December 2025) .
Note: This broader distribution includes all stores with e-commerce indicators such as platform detection, shopping cart presence, or payment integration. This liberal approach may include some false positives (e.g., WooCommerce installations used for non-commercial purposes) but provides comprehensive market coverage for lead generation and competitive analysis.
Top 10 Platforms (All Stores)
5,564 stores
4,903 stores
4,162 stores
2,714 stores
577 stores
448 stores
209 stores
117 stores
93 stores
112 stores
Visual Distribution
| Platform | Total Stores | Percentage |
|---|---|---|
| Custom | 5564 | 28.97% |
| Shopify | 4903 | 25.53% |
| WooCommerce | 4162 | 21.67% |
| Magento | 2714 | 14.13% |
| PrestaShop | 577 | 3.00% |
| BigCommerce | 448 | 2.33% |
| OpenCart | 209 | 1.09% |
| Salesforce Commerce Cloud | 117 | 0.61% |
| SAP Commerce Cloud | 93 | 0.48% |
| Shopware | 112 | 0.58% |
| nopCommerce | 58 | 0.30% |
| Squarespace Commerce | 153 | 0.80% |
| Lightspeed eCom | 41 | 0.21% |
| Tray | 28 | 0.15% |
| Loja Integrada | 27 | 0.14% |
Categories Distribution
Clothing & Accessories leads with 18.1% of all stores (2,112 stores) , followed by Health & Beauty (16.7%) and Electronics & Technology (13.0%) .
Top 10 Categories
2,112 stores
1,942 stores
1,512 stores
890 stores
781 stores
728 stores
676 stores
600 stores
437 stores
411 stores
Visual Distribution
| Category | Number of Stores | Percentage |
|---|---|---|
| Clothing & Accessories | 2112 | 18.13% |
| Health & Beauty | 1942 | 16.67% |
| Electronics & Technology | 1512 | 12.98% |
| Home & Garden | 890 | 7.64% |
| Food & Beverages | 781 | 6.70% |
| Furniture & Home Decor | 728 | 6.25% |
| Vehicles & Parts | 676 | 5.80% |
| Sporting Goods & Outdoor Gear | 600 | 5.15% |
| Arts & Entertainment | 437 | 3.75% |
| Tools & Hardware | 411 | 3.53% |
| Business & Industrial | 411 | 3.53% |
| Jewelry & Watches | 343 | 2.94% |
| Gifts & Special Occasions | 303 | 2.60% |
| Books & Media | 284 | 2.44% |
| Pets & Pet Supplies | 220 | 1.89% |
Payment Providers Distribution
PayPal leads with 26.8% among AI-verified physical stores (2,704 stores) , followed by American Express (15.4%) and MasterCard (12.1%) .
Base: 5,829 AI-verified physical stores with detectable payment providers (28.8% coverage of all stores). Percentages show share of detected provider instances (stores may use multiple providers).
Detected from checkout/payment scripts and provider tags; off-site/manual payments excluded where undetectable.
Top 10 Payment Providers
2,704 stores
1,557 stores
1,216 stores
786 stores
734 stores
536 stores
459 stores
437 stores
435 stores
259 stores
Visual Distribution
| Payment Provider | Store Count | Market Share |
|---|---|---|
| PayPal | 2704 | 26.83% |
| American Express | 1557 | 15.45% |
| MasterCard | 1216 | 12.07% |
| Klarna | 786 | 7.80% |
| Stripe Connect | 734 | 7.28% |
| Apple Pay | 536 | 5.32% |
| VISA | 459 | 4.55% |
| JCB | 437 | 4.34% |
| Google Pay | 435 | 4.32% |
| Bolt | 259 | 2.57% |
| Affirm | 226 | 2.24% |
| Braintree | 211 | 2.09% |
| Amazon Pay | 204 | 2.02% |
| Bancontact | 173 | 1.72% |
| iDEAL | 141 | 1.40% |
Shipping Carriers Distribution
UPS leads with 20.7% among AI-verified physical stores (1,407 stores) , followed by DHL (16.4%) and FedEx (13.8%) .
Base: 4,589 AI-verified physical stores with detectable shipping carriers (22.7% coverage of all stores). Percentages show share of detected carrier instances (stores may use multiple carriers).
Detected from checkout/shipping pages and shipment widgets; cross-border carriers included where visible.
Top 10 Shipping Carriers
1,407 stores
1,115 stores
938 stores
860 stores
519 stores
350 stores
332 stores
268 stores
223 stores
200 stores
Visual Distribution
| Shipping Carrier | Store Count | Market Share |
|---|---|---|
| UPS | 1407 | 20.70% |
| DHL | 1115 | 16.41% |
| FedEx | 938 | 13.80% |
| USPS | 860 | 12.65% |
| DPD | 519 | 7.64% |
| Royal Mail | 350 | 5.15% |
| GLS | 332 | 4.89% |
| Australia Post | 268 | 3.94% |
| TNT | 223 | 3.28% |
| Estes | 200 | 2.94% |
| Canada Post | 157 | 2.31% |
| PostNL | 130 | 1.91% |
| Hermes | 109 | 1.60% |
| Correios | 103 | 1.52% |
| Colissimo | 85 | 1.25% |
Store Launch Timeline
Over the past 12 months, 1,361 new stores were launched in Zendesk , with the highest activity in 2025-11 (125 stores) , demonstrating ongoing growth in the e-commerce market.
Last 12 Months
125 stores launched
94 stores launched
91 stores launched
110 stores launched
118 stores launched
123 stores launched
129 stores launched
163 stores launched
141 stores launched
121 stores launched
103 stores launched
43 stores launched
Monthly Trend
| Month | Stores Launched | Percentage |
|---|---|---|
| 2025-11 | 125 | 9.18% |
| 2025-10 | 94 | 6.91% |
| 2025-09 | 91 | 6.69% |
| 2025-08 | 110 | 8.08% |
| 2025-07 | 118 | 8.67% |
| 2025-06 | 123 | 9.04% |
| 2025-05 | 129 | 9.48% |
| 2025-04 | 163 | 11.98% |
| 2025-03 | 141 | 10.36% |
| 2025-02 | 121 | 8.89% |
| 2025-01 | 103 | 7.57% |
| 2024-12 | 43 | 3.16% |
Active Stores by Launch Year
Currently, 15,919 active stores in Zendesk are tracked in our database , with the most stores launched in 2025 (1,318 stores still active) . This shows the distribution of currently active stores by their original launch year.
Active Stores by Launch Year
1,318 active stores
1,322 active stores
1,036 active stores
1,122 active stores
1,094 active stores
1,308 active stores
1,037 active stores
971 active stores
819 active stores
423 active stores
435 active stores
457 active stores
601 active stores
361 active stores
413 active stores
Distribution by Launch Year
| Launch Year | Active Stores | Percentage |
|---|---|---|
| 2025 | 1318 | 8.28% |
| 2024 | 1322 | 8.30% |
| 2023 | 1036 | 6.51% |
| 2022 | 1122 | 7.05% |
| 2021 | 1094 | 6.87% |
| 2020 | 1308 | 8.22% |
| 2019 | 1037 | 6.51% |
| 2018 | 971 | 6.10% |
| 2017 | 819 | 5.14% |
| 2016 | 423 | 2.66% |
| 2015 | 435 | 2.73% |
| 2014 | 457 | 2.87% |
| 2013 | 601 | 3.78% |
| 2012 | 361 | 2.27% |
| 2011 | 413 | 2.59% |
| 2010 | 395 | 2.48% |
| 2009 | 300 | 1.88% |
| 2008 | 268 | 1.68% |
| 2007 | 268 | 1.68% |
| 2006 | 210 | 1.32% |
| 2005 | 203 | 1.28% |
| 2004 | 227 | 1.43% |
| 2003 | 212 | 1.33% |
| 2002 | 205 | 1.29% |
| 2001 | 202 | 1.27% |
| 2000 | 185 | 1.16% |
| 1999 | 194 | 1.22% |
| 1998 | 133 | 0.84% |
| 1997 | 99 | 0.62% |
| 1996 | 81 | 0.51% |
| 1995 | 20 | 0.13% |
Geographic Distribution
United States leads with 34.7% (3,945 AI-verified stores) , followed by United Kingdom (13.2%) and Australia (6.6%) .
Base: 11,372 AI-verified stores across 20 countries. Percentages show share among AI-verified stores.
Top 10 Countries
3,945 AI-verified stores
1,500 AI-verified stores
756 AI-verified stores
696 AI-verified stores
553 AI-verified stores
467 AI-verified stores
457 AI-verified stores
437 AI-verified stores
405 AI-verified stores
288 AI-verified stores
Visual Distribution
| Country | AI-Verified Store Count | Market Share |
|---|---|---|
| United States | 3945 | 34.69% |
| United Kingdom | 1500 | 13.19% |
| Australia | 756 | 6.65% |
| Spain | 696 | 6.12% |
| Italy | 553 | 4.86% |
| France | 467 | 4.11% |
| Canada | 457 | 4.02% |
| Netherlands | 437 | 3.84% |
| Germany | 405 | 3.56% |
| Brazil | 288 | 2.53% |
| Mexico | 251 | 2.21% |
| Turkey | 248 | 2.18% |
| Sweden | 240 | 2.11% |
| Japan | 222 | 1.95% |
| Denmark | 182 | 1.60% |
| Bulgaria | 159 | 1.40% |
| Indonesia | 148 | 1.30% |
| South Korea | 143 | 1.26% |
| India | 143 | 1.26% |
| Singapore | 132 | 1.16% |
Featured Stores
Discover the strongest performers and newest entrants in Zendesk's e-commerce landscape.
Top Stores by GMV
Data will be available soon.
New Stores
Recently launched ecommerce sites detected by ShopRank in the last full month.
Custom — Food & Beverages
WooCommerce — Electronics & Technology
WooCommerce — Electronics & Technology
Custom — Clothing & Accessories
Custom — Electronics & Technology
Dataset Coverage
| Field | Rows count | Coverage |
|---|---|---|
| Website | 20.2k | 100.00% |
| Emails | 9.3k | 45.74% |
| Phones | 5.9k | 29.06% |
| Ecommerce platform | 19.9k | 98.46% |
| Couriers | 4.6k | 22.69% |
| Payment Providers | 5.8k | 28.82% |
| Categories | 13.9k | 68.87% |
| Social Media | 14.7k | 72.88% |
Starter Package
Immediate self-service access
Get instant access to our database
- Immediate data access
- Direct download or API integration
- Standard segments available
- Secure online payment
Enterprise Solution
Customized datasets tailored to your needs
Enterprise-grade solutions
- Customized datasets
- Dedicated account management
- Flexible licensing and pricing
- Volume discounts
- Technical support
Maximize Your ROI
Use our detailed Zendesk E-commerce Database to:
Gain actionable insights into 16.4k physical stores in Zendesk.
- Identify High-Value Leads
-
Quickly find and contact the best decision-makers at Zendesk online stores.
- Conduct Competitive Analysis
-
Analyze your competitors' market share, product categories, and technology stacks.
- Direct Outreach
-
Access verified business contacts to accelerate your sales and marketing outreach.
Data Format & Delivery
Available Formats
- CSV
- Excel (XLS/XLSX)
- Text (TXT)
Delivery Methods
- Direct download
- Email delivery
- API access
Use Cases
- Lead Generation
- B2B Marketing
- Direct Marketing
- Email Marketing
- B2B Retargeting
- Market Research
Frequently Asked Questions
- What data is included in the Zendesk E-commerce Database?
-
Our database covers over 16.4k Zendesk physical stores, including website URLs, verified contacts (emails, phones), e-commerce platforms, product counts, categories, estimated monthly traffic, and more.
- How fresh is your data and how often is it updated?
-
We update our database quarterly, using web crawling, AI analysis, and manual verification. This ensures you always receive the most accurate, relevant, and actionable data.
- Can I get a free sample before purchasing?
-
Absolutely! Contact us to request a free sample dataset customized to your needs. We're happy to provide demos and answer any questions.
- Can I buy only selected segments of data?
-
Yes, you can purchase targeted segments tailored specifically to your business needs—by industry, platform, store size, and more. Contact us for details.
- How quickly can I access the full dataset after purchase?
-
You'll receive immediate access upon payment completion. Our data can be downloaded directly or delivered via email or API.
- What licensing options are available?
-
We offer flexible licensing: one-time purchases, annual subscriptions, and customized enterprise plans. Reach out to discuss the best solution for your business.
Social Media Usage
Facebook leads with 26.1% among stores with at least one detectable social profile (11,221 stores) , followed by Instagram (24.2%) and YouTube (15.4%) .
Base: 14,741 stores with any detectable social profile (72.9% of all stores). Percentages show share of detected platform instances (stores may use multiple platforms).
Links and embeds detected on public pages; private/hidden profiles not counted.
Top 10 Social Platforms
11,221 stores
10,377 stores
6,637 stores
5,155 stores
3,050 stores
2,483 stores
2,264 stores
864 stores
792 stores
122 stores
Visual Distribution