Zendesk Technology Adoption in E-commerce
Discover 16.2k e-commerce stores using Zendesk. Analyze technology adoption, market trends, integration patterns, and business insights.
· · Next full refresh: February 2026
E-commerce Platforms Distribution
Custom leads with 34.8% of stores with physical delivery (5,480 stores) , followed by Shopify (28.0%) and WooCommerce (14.5%) .
Note: This distribution covers only stores selling physical products with active shopping carts and physical product shipping. Digital products, services, and non-transactional sites are excluded. All stores are verified by our proprietary AI model to ensure accurate e-commerce classification.
Top 10 Platforms (Physical Delivery)
5,480 stores
4,415 stores
2,280 stores
2,153 stores
518 stores
374 stores
144 stores
94 stores
86 stores
43 stores
Visual Distribution
| Platform | Stores with Physical Delivery | Percentage |
|---|---|---|
| Custom | 5480 | 34.77% |
| Shopify | 4415 | 28.02% |
| WooCommerce | 2280 | 14.47% |
| Magento | 2153 | 13.66% |
| PrestaShop | 518 | 3.29% |
| BigCommerce | 374 | 2.37% |
| OpenCart | 144 | 0.91% |
| Salesforce Commerce Cloud | 94 | 0.60% |
| SAP Commerce Cloud | 86 | 0.55% |
| Squarespace Commerce | 43 | 0.27% |
| nopCommerce | 42 | 0.27% |
| Shopware | 40 | 0.25% |
| Lightspeed eCom | 40 | 0.25% |
| Tray | 25 | 0.16% |
| Loja Integrada | 25 | 0.16% |
All Stores Distribution
Custom holds 28.6% share of all Zendesk e-commerce stores (5,480) , with Shopify at 26.1% and WooCommerce at 21.3% (January 2026) .
Note: This broader distribution includes all stores with e-commerce indicators such as platform detection, shopping cart presence, or payment integration. This liberal approach may include some false positives (e.g., WooCommerce installations used for non-commercial purposes) but provides comprehensive market coverage for lead generation and competitive analysis.
Top 10 Platforms (All Stores)
5,480 stores
5,013 stores
4,081 stores
2,817 stores
566 stores
422 stores
195 stores
110 stores
91 stores
157 stores
Visual Distribution
| Platform | Total Stores | Percentage |
|---|---|---|
| Custom | 5480 | 28.57% |
| Shopify | 5013 | 26.14% |
| WooCommerce | 4081 | 21.28% |
| Magento | 2817 | 14.69% |
| PrestaShop | 566 | 2.95% |
| BigCommerce | 422 | 2.20% |
| OpenCart | 195 | 1.02% |
| Salesforce Commerce Cloud | 110 | 0.57% |
| SAP Commerce Cloud | 91 | 0.47% |
| Squarespace Commerce | 157 | 0.82% |
| nopCommerce | 54 | 0.28% |
| Shopware | 102 | 0.53% |
| Lightspeed eCom | 41 | 0.21% |
| Tray | 26 | 0.14% |
| Loja Integrada | 25 | 0.13% |
Categories Distribution
Clothing & Accessories leads with 18.7% of all stores (2,159 stores) , followed by Health & Beauty (16.4%) and Electronics & Technology (13.1%) .
Top 10 Categories
2,159 stores
1,898 stores
1,514 stores
846 stores
777 stores
700 stores
664 stores
599 stores
489 stores
416 stores
Visual Distribution
| Category | Number of Stores | Percentage |
|---|---|---|
| Clothing & Accessories | 2159 | 18.67% |
| Health & Beauty | 1898 | 16.41% |
| Electronics & Technology | 1514 | 13.09% |
| Home & Garden | 846 | 7.31% |
| Food & Beverages | 777 | 6.72% |
| Furniture & Home Decor | 700 | 6.05% |
| Vehicles & Parts | 664 | 5.74% |
| Sporting Goods & Outdoor Gear | 599 | 5.18% |
| Arts & Entertainment | 489 | 4.23% |
| Tools & Hardware | 416 | 3.60% |
| Business & Industrial | 408 | 3.53% |
| Jewelry & Watches | 343 | 2.97% |
| Books & Media | 291 | 2.52% |
| Gifts & Special Occasions | 257 | 2.22% |
| Pets & Pet Supplies | 205 | 1.77% |
Payment Providers Distribution
PayPal leads with 27.0% among AI-verified physical stores (2,789 stores) , followed by American Express (16.2%) and MasterCard (11.7%) .
Base: 5,854 AI-verified physical stores with detectable payment providers (28.9% coverage of all stores). Percentages show share of detected provider instances (stores may use multiple providers).
Detected from checkout/payment scripts and provider tags; off-site/manual payments excluded where undetectable.
Top 10 Payment Providers
2,789 stores
1,669 stores
1,210 stores
756 stores
723 stores
568 stores
526 stores
465 stores
430 stores
252 stores
Visual Distribution
| Payment Provider | Store Count | Market Share |
|---|---|---|
| PayPal | 2789 | 27.03% |
| American Express | 1669 | 16.17% |
| MasterCard | 1210 | 11.73% |
| Klarna | 756 | 7.33% |
| Stripe Connect | 723 | 7.01% |
| JCB | 568 | 5.50% |
| Apple Pay | 526 | 5.10% |
| VISA | 465 | 4.51% |
| Google Pay | 430 | 4.17% |
| Bolt | 252 | 2.44% |
| Affirm | 218 | 2.11% |
| Braintree | 208 | 2.02% |
| Amazon Pay | 199 | 1.93% |
| Bancontact | 171 | 1.66% |
| iDEAL | 135 | 1.31% |
Shipping Carriers Distribution
UPS leads with 20.8% among AI-verified physical stores (1,381 stores) , followed by DHL (16.2%) and FedEx (13.7%) .
Base: 4,512 AI-verified physical stores with detectable shipping carriers (22.3% coverage of all stores). Percentages show share of detected carrier instances (stores may use multiple carriers).
Detected from checkout/shipping pages and shipment widgets; cross-border carriers included where visible.
Top 10 Shipping Carriers
1,381 stores
1,074 stores
912 stores
861 stores
507 stores
334 stores
325 stores
257 stores
226 stores
190 stores
Visual Distribution
| Shipping Carrier | Store Count | Market Share |
|---|---|---|
| UPS | 1381 | 20.79% |
| DHL | 1074 | 16.17% |
| FedEx | 912 | 13.73% |
| USPS | 861 | 12.96% |
| DPD | 507 | 7.63% |
| Royal Mail | 334 | 5.03% |
| GLS | 325 | 4.89% |
| Australia Post | 257 | 3.87% |
| TNT | 226 | 3.40% |
| Estes | 190 | 2.86% |
| Canada Post | 153 | 2.30% |
| PostNL | 130 | 1.96% |
| Hermes | 107 | 1.61% |
| Correios | 99 | 1.49% |
| Colissimo | 86 | 1.29% |
Store Launch Timeline
Over the past 12 months, 1,345 new stores were launched in Zendesk , with the highest activity in 2025-12 (95 stores) , demonstrating ongoing growth in the e-commerce market.
Last 12 Months
95 stores launched
74 stores launched
97 stores launched
95 stores launched
106 stores launched
124 stores launched
123 stores launched
130 stores launched
170 stores launched
152 stores launched
120 stores launched
59 stores launched
Monthly Trend
| Month | Stores Launched | Percentage |
|---|---|---|
| 2025-12 | 95 | 7.06% |
| 2025-11 | 74 | 5.50% |
| 2025-10 | 97 | 7.21% |
| 2025-09 | 95 | 7.06% |
| 2025-08 | 106 | 7.88% |
| 2025-07 | 124 | 9.22% |
| 2025-06 | 123 | 9.14% |
| 2025-05 | 130 | 9.67% |
| 2025-04 | 170 | 12.64% |
| 2025-03 | 152 | 11.30% |
| 2025-02 | 120 | 8.92% |
| 2025-01 | 59 | 4.39% |
Active Stores by Launch Year
Currently, 15,738 active stores in Zendesk are tracked in our database , with the most stores launched in 2025 (1,382 stores still active) . This shows the distribution of currently active stores by their original launch year.
Active Stores by Launch Year
1,382 active stores
1,297 active stores
1,038 active stores
1,087 active stores
1,066 active stores
1,284 active stores
1,007 active stores
950 active stores
785 active stores
422 active stores
430 active stores
464 active stores
594 active stores
361 active stores
400 active stores
Distribution by Launch Year
| Launch Year | Active Stores | Percentage |
|---|---|---|
| 2025 | 1382 | 8.78% |
| 2024 | 1297 | 8.24% |
| 2023 | 1038 | 6.60% |
| 2022 | 1087 | 6.91% |
| 2021 | 1066 | 6.77% |
| 2020 | 1284 | 8.16% |
| 2019 | 1007 | 6.40% |
| 2018 | 950 | 6.04% |
| 2017 | 785 | 4.99% |
| 2016 | 422 | 2.68% |
| 2015 | 430 | 2.73% |
| 2014 | 464 | 2.95% |
| 2013 | 594 | 3.77% |
| 2012 | 361 | 2.29% |
| 2011 | 400 | 2.54% |
| 2010 | 392 | 2.49% |
| 2009 | 291 | 1.85% |
| 2008 | 272 | 1.73% |
| 2007 | 262 | 1.66% |
| 2006 | 212 | 1.35% |
| 2005 | 196 | 1.25% |
| 2004 | 221 | 1.40% |
| 2003 | 212 | 1.35% |
| 2002 | 201 | 1.28% |
| 2001 | 203 | 1.29% |
| 2000 | 185 | 1.18% |
| 1999 | 188 | 1.19% |
| 1998 | 137 | 0.87% |
| 1997 | 99 | 0.63% |
| 1996 | 81 | 0.51% |
| 1995 | 19 | 0.12% |
Geographic Distribution
United States leads with 34.7% (3,921 AI-verified stores) , followed by United Kingdom (14.2%) and Australia (6.4%) .
Base: 11,302 AI-verified stores across 20 countries. Percentages show share among AI-verified stores.
Top 10 Countries
3,921 AI-verified stores
1,609 AI-verified stores
728 AI-verified stores
694 AI-verified stores
541 AI-verified stores
464 AI-verified stores
444 AI-verified stores
432 AI-verified stores
390 AI-verified stores
283 AI-verified stores
Visual Distribution
| Country | AI-Verified Store Count | Market Share |
|---|---|---|
| United States | 3921 | 34.69% |
| United Kingdom | 1609 | 14.24% |
| Australia | 728 | 6.44% |
| Spain | 694 | 6.14% |
| Italy | 541 | 4.79% |
| France | 464 | 4.11% |
| Canada | 444 | 3.93% |
| Netherlands | 432 | 3.82% |
| Germany | 390 | 3.45% |
| Brazil | 283 | 2.50% |
| Mexico | 250 | 2.21% |
| Turkey | 241 | 2.13% |
| Sweden | 234 | 2.07% |
| Japan | 215 | 1.90% |
| Denmark | 180 | 1.59% |
| Bulgaria | 151 | 1.34% |
| India | 148 | 1.31% |
| Hong Kong | 128 | 1.13% |
| South Korea | 128 | 1.13% |
| New Zealand | 121 | 1.07% |
Featured Stores
Discover the strongest performers and newest entrants in Zendesk's e-commerce landscape.
Top Stores by GMV
Data will be available soon.
New Stores
Recently launched ecommerce sites detected by ShopRank in the last full month.
Custom
WooCommerce - Food & Beverages
Custom
Custom - Food & Beverages
Custom - Food & Beverages
Dataset Coverage
| Field | Rows count | Coverage |
|---|---|---|
| Website | 20.3k | 100.00% |
| Emails | 9.2k | 45.21% |
| Phones | 5.8k | 28.44% |
| Ecommerce platform | 20.0k | 98.45% |
| Couriers | 4.5k | 22.25% |
| Payment Providers | 5.9k | 28.87% |
| Categories | 14.0k | 69.14% |
| Social Media | 14.8k | 72.84% |
Starter Package
Immediate self-service access
Get instant access to our database
- Immediate data access
- Direct download or API integration
- Standard segments available
- Secure online payment
Enterprise Solution
Customized datasets tailored to your needs
Enterprise-grade solutions
- Customized datasets
- Dedicated account management
- Flexible licensing and pricing
- Volume discounts
- Technical support
Maximize Your ROI
Use our detailed Zendesk E-commerce Database to:
Gain actionable insights into 16.2k physical stores in Zendesk.
- Identify High-Value Leads
-
Quickly find and contact the best decision-makers at Zendesk online stores.
- Conduct Competitive Analysis
-
Analyze your competitors' market share, product categories, and technology stacks.
- Direct Outreach
-
Access verified business contacts to accelerate your sales and marketing outreach.
Data Format & Delivery
Available Formats
- CSV
- Excel (XLS/XLSX)
- Text (TXT)
Delivery Methods
- Direct download
- Email delivery
- API access
Use Cases
- Lead Generation
- B2B Marketing
- Direct Marketing
- Email Marketing
- B2B Retargeting
- Market Research
Frequently Asked Questions
- What data is included in the Zendesk E-commerce Database?
-
Our database covers over 16.2k Zendesk physical stores, including website URLs, verified contacts (emails, phones), e-commerce platforms, product counts, categories, estimated monthly traffic, and more.
- How fresh is your data and how often is it updated?
-
We update our database quarterly, using web crawling, AI analysis, and manual verification. This ensures you always receive the most accurate, relevant, and actionable data.
- Can I get a free sample before purchasing?
-
Absolutely! Contact us to request a free sample dataset customized to your needs. We're happy to provide demos and answer any questions.
- Can I buy only selected segments of data?
-
Yes, you can purchase targeted segments tailored specifically to your business needs-by industry, platform, store size, and more. Contact us for details.
- How quickly can I access the full dataset after purchase?
-
You'll receive immediate access upon payment completion. Our data can be downloaded directly or delivered via email or API.
- What licensing options are available?
-
We offer flexible licensing: one-time purchases, annual subscriptions, and customized enterprise plans. Reach out to discuss the best solution for your business.
Social Media Usage
Facebook leads with 26.0% among stores with at least one detectable social profile (11,079 stores) , followed by Instagram (24.1%) and YouTube (15.6%) .
Base: 14,768 stores with any detectable social profile (72.8% of all stores). Percentages show share of detected platform instances (stores may use multiple platforms).
Links and embeds detected on public pages; private/hidden profiles not counted.
Top 10 Social Platforms
11,079 stores
10,253 stores
6,658 stores
5,111 stores
3,087 stores
2,467 stores
2,209 stores
868 stores
756 stores
118 stores
Visual Distribution