Zendesk Technology Adoption in E-commerce
Discover 17.2k verified e-commerce stores using Zendesk. Analyze technology adoption, market trends, integration patterns, and business insights.
Detected across 21.4k domains. 17.2k verified as active stores with physical delivery.
· · Next full refresh: April 2026
17.2k verified active stores out of 21.4k detected · 80.5% verification rate
E-commerce Platforms Distribution
Custom leads with 35.6% of stores with physical delivery (5,981 stores) , followed by Shopify (28.3%) and Magento (17.9%) .
Note: This distribution covers only stores selling physical products with active shopping carts and physical product shipping. Digital products, services, and non-transactional sites are excluded. All stores are verified by our proprietary AI model to ensure accurate e-commerce classification.
Top 10 Platforms (Physical Delivery)
5,981 stores
4,753 stores
3,009 stores
1,692 stores
485 stores
362 stores
144 stores
91 stores
81 stores
67 stores
Visual Distribution
| Platform | Stores with Physical Delivery | Percentage |
|---|---|---|
| Custom | 5981 | 35.56% |
| Shopify | 4753 | 28.26% |
| Magento | 3009 | 17.89% |
| WooCommerce | 1692 | 10.06% |
| PrestaShop | 485 | 2.88% |
| BigCommerce | 362 | 2.15% |
| OpenCart | 144 | 0.86% |
| Salesforce Commerce Cloud | 91 | 0.54% |
| SAP Commerce Cloud | 81 | 0.48% |
| Shopware | 67 | 0.40% |
| Lightspeed eCom | 40 | 0.24% |
| nopCommerce | 36 | 0.21% |
| Loja Integrada | 27 | 0.16% |
| MyCashFlow | 25 | 0.15% |
| Squarespace Commerce | 25 | 0.15% |
All Stores Distribution
Custom holds 29.1% share of all Zendesk e-commerce stores (5,981) , with Shopify at 25.7% and Magento at 18.7% (March 2026) .
Note: This broader view includes all domains where e-commerce signals were detected, useful for lead generation and competitive analysis. Some may be inactive or non-transactional. For verified active stores, see the default view above.
Top 10 Platforms (All Stores)
5,981 stores
5,267 stores
3,829 stores
3,719 stores
528 stores
405 stores
170 stores
103 stores
85 stores
109 stores
Visual Distribution
| Platform | Total Stores | Percentage |
|---|---|---|
| Custom | 5981 | 29.15% |
| Shopify | 5267 | 25.67% |
| Magento | 3829 | 18.66% |
| WooCommerce | 3719 | 18.12% |
| PrestaShop | 528 | 2.57% |
| BigCommerce | 405 | 1.97% |
| OpenCart | 170 | 0.83% |
| Salesforce Commerce Cloud | 103 | 0.50% |
| SAP Commerce Cloud | 85 | 0.41% |
| Shopware | 109 | 0.53% |
| Lightspeed eCom | 40 | 0.19% |
| nopCommerce | 54 | 0.26% |
| Loja Integrada | 27 | 0.13% |
| MyCashFlow | 25 | 0.12% |
| Squarespace Commerce | 177 | 0.86% |
Categories Distribution
Clothing & Accessories leads with 24.4% of all stores (2,791 stores) , followed by Health & Beauty (17.1%) and Electronics & Technology (11.3%) .
Base: 11,441 AI-verified stores with physical delivery and detected product categories (66.5% of all verified stores). Percentages show share of stores within each category.
Top 10 Categories
2,791 stores
1,959 stores
1,289 stores
790 stores
730 stores
650 stores
565 stores
518 stores
424 stores
403 stores
Visual Distribution
| Category | Number of Stores | Percentage |
|---|---|---|
| Clothing & Accessories | 2791 | 24.39% |
| Health & Beauty | 1959 | 17.12% |
| Electronics & Technology | 1289 | 11.27% |
| Food & Beverages | 790 | 6.90% |
| Home & Garden | 730 | 6.38% |
| Furniture & Home Decor | 650 | 5.68% |
| Sporting Goods & Outdoor Gear | 565 | 4.94% |
| Vehicles & Parts | 518 | 4.53% |
| Arts & Entertainment | 424 | 3.71% |
| Tools & Hardware | 403 | 3.52% |
| Jewelry & Watches | 328 | 2.87% |
| Business & Industrial | 299 | 2.61% |
| Books & Media | 250 | 2.19% |
| Gifts & Special Occasions | 240 | 2.10% |
| Pets & Pet Supplies | 205 | 1.79% |
Payment Providers Distribution
PayPal leads with 27.1% among AI-verified physical stores (2,791 stores) , followed by American Express (15.8%) and MasterCard (11.8%) .
Base: 5,383 AI-verified physical stores with detectable payment providers (25.2% coverage of all stores). Percentages show share of detected provider instances (stores may use multiple providers).
Detected from checkout/payment scripts and provider tags; off-site/manual payments excluded where undetectable.
Top 10 Payment Providers
2,791 stores
1,627 stores
1,217 stores
955 stores
610 stores
534 stores
522 stores
517 stores
438 stores
228 stores
Visual Distribution
| Payment Provider | Store Count | Market Share |
|---|---|---|
| PayPal | 2791 | 27.09% |
| American Express | 1627 | 15.79% |
| MasterCard | 1217 | 11.81% |
| Klarna | 955 | 9.27% |
| Apple Pay | 610 | 5.92% |
| VISA | 534 | 5.18% |
| JCB | 522 | 5.07% |
| Stripe Connect | 517 | 5.02% |
| Google Pay | 438 | 4.25% |
| Affirm | 228 | 2.21% |
| Amazon Pay | 221 | 2.15% |
| Bolt | 210 | 2.04% |
| Bancontact | 178 | 1.73% |
| iDEAL | 130 | 1.26% |
| Braintree | 125 | 1.21% |
Shipping Carriers Distribution
UPS leads with 20.1% among AI-verified physical stores (1,421 stores) , followed by DHL (16.4%) and USPS (15.6%) .
Base: 4,572 AI-verified physical stores with detectable shipping carriers (21.4% coverage of all stores). Percentages show share of detected carrier instances (stores may use multiple carriers).
Detected from checkout/shipping pages and shipment widgets; cross-border carriers included where visible.
Top 10 Shipping Carriers
1,421 stores
1,155 stores
1,103 stores
951 stores
512 stores
370 stores
324 stores
306 stores
191 stores
163 stores
Visual Distribution
| Shipping Carrier | Store Count | Market Share |
|---|---|---|
| UPS | 1421 | 20.12% |
| DHL | 1155 | 16.35% |
| USPS | 1103 | 15.61% |
| FedEx | 951 | 13.46% |
| DPD | 512 | 7.25% |
| GLS | 370 | 5.24% |
| Royal Mail | 324 | 4.59% |
| Canada Post | 306 | 4.33% |
| Australia Post | 191 | 2.70% |
| TNT | 163 | 2.31% |
| PostNL | 159 | 2.25% |
| Colissimo | 119 | 1.68% |
| Estes | 108 | 1.53% |
| Correios | 99 | 1.40% |
| PostNord | 83 | 1.17% |
Store Launch Timeline
Over the past 12 months, 1,863 new stores were launched in Zendesk , with the highest activity in 2026-02 (116 stores) , demonstrating ongoing growth in the e-commerce market.
Last 12 Months
116 stores launched
110 stores launched
142 stores launched
165 stores launched
173 stores launched
123 stores launched
133 stores launched
150 stores launched
158 stores launched
235 stores launched
203 stores launched
155 stores launched
Monthly Trend
| Month | Stores Launched | Percentage |
|---|---|---|
| 2026-02 | 116 | 6.23% |
| 2026-01 | 110 | 5.90% |
| 2025-12 | 142 | 7.62% |
| 2025-11 | 165 | 8.86% |
| 2025-10 | 173 | 9.29% |
| 2025-09 | 123 | 6.60% |
| 2025-08 | 133 | 7.14% |
| 2025-07 | 150 | 8.05% |
| 2025-06 | 158 | 8.48% |
| 2025-05 | 235 | 12.61% |
| 2025-04 | 203 | 10.90% |
| 2025-03 | 155 | 8.32% |
Active Stores by Launch Year
Currently, 16,721 active stores in Zendesk are tracked in our database , with the most stores launched in 2026 (226 stores still active) . This shows the distribution of currently active stores by their original launch year.
Active Stores by Launch Year
226 active stores
1,909 active stores
1,525 active stores
1,156 active stores
1,196 active stores
1,173 active stores
1,322 active stores
1,035 active stores
927 active stores
832 active stores
391 active stores
408 active stores
425 active stores
544 active stores
308 active stores
Distribution by Launch Year
| Launch Year | Active Stores | Percentage |
|---|---|---|
| 2026 | 226 | 1.35% |
| 2025 | 1909 | 11.42% |
| 2024 | 1525 | 9.12% |
| 2023 | 1156 | 6.91% |
| 2022 | 1196 | 7.15% |
| 2021 | 1173 | 7.02% |
| 2020 | 1322 | 7.91% |
| 2019 | 1035 | 6.19% |
| 2018 | 927 | 5.54% |
| 2017 | 832 | 4.98% |
| 2016 | 391 | 2.34% |
| 2015 | 408 | 2.44% |
| 2014 | 425 | 2.54% |
| 2013 | 544 | 3.25% |
| 2012 | 308 | 1.84% |
| 2011 | 346 | 2.07% |
| 2010 | 389 | 2.33% |
| 2009 | 274 | 1.64% |
| 2008 | 261 | 1.56% |
| 2007 | 224 | 1.34% |
| 2006 | 207 | 1.24% |
| 2005 | 203 | 1.21% |
| 2004 | 216 | 1.29% |
| 2003 | 197 | 1.18% |
| 2002 | 178 | 1.06% |
| 2001 | 184 | 1.10% |
| 2000 | 170 | 1.02% |
| 1999 | 170 | 1.02% |
| 1998 | 132 | 0.79% |
| 1997 | 97 | 0.58% |
| 1996 | 80 | 0.48% |
| 1995 | 16 | 0.10% |
Geographic Distribution
United States leads with 39.3% (5,248 AI-verified stores) , followed by United Kingdom (12.5%) and Indonesia (6.1%) .
Base: 13,353 AI-verified stores across 20 countries. Percentages show share among AI-verified stores.
Top 10 Countries
5,248 AI-verified stores
1,670 AI-verified stores
811 AI-verified stores
714 AI-verified stores
637 AI-verified stores
611 AI-verified stores
522 AI-verified stores
516 AI-verified stores
481 AI-verified stores
462 AI-verified stores
Visual Distribution
| Country | AI-Verified Store Count | Market Share |
|---|---|---|
| United States | 5248 | 39.30% |
| United Kingdom | 1670 | 12.51% |
| Indonesia | 811 | 6.07% |
| Australia | 714 | 5.35% |
| Germany | 637 | 4.77% |
| Spain | 611 | 4.58% |
| Italy | 522 | 3.91% |
| Canada | 516 | 3.86% |
| Netherlands | 481 | 3.60% |
| France | 462 | 3.46% |
| Brazil | 233 | 1.74% |
| Sweden | 225 | 1.69% |
| Denmark | 205 | 1.54% |
| Japan | 185 | 1.39% |
| Turkey | 154 | 1.15% |
| Mexico | 142 | 1.06% |
| India | 136 | 1.02% |
| Belgium | 135 | 1.01% |
| New Zealand | 133 | 1.00% |
| Switzerland | 133 | 1.00% |
Featured Stores
A selection of notable and recently launched stores in this segment.
Notable Stores
A sample of well-known stores in this segment tracked by ShopRank.
Custom - Sporting Goods & Outdoor Gear
Custom - Furniture & Home Decor
Custom - Furniture & Home Decor
Custom - Vehicles & Parts
Custom
New Stores
Recently launched stores detected by ShopRank in the last full month.
WooCommerce - Furniture & Home Decor
Custom - Health & Beauty
PrestaShop - Electronics & Technology
Custom
Custom - Electronics & Technology
Data Coverage
| Field | Rows count | Coverage |
|---|---|---|
| Website | 21.4k | 100.00% |
| Emails | 8.7k | 40.61% |
| Phones | 5.3k | 24.82% |
| Ecommerce platform | 21.2k | 99.02% |
| Couriers | 4.6k | 21.39% |
| Payment Providers | 5.4k | 25.18% |
| Categories | 12.4k | 57.96% |
| Social Media | 14.8k | 69.37% |
Coverage reflects detectability from public website analysis. Payment providers and shipping carriers are identified from checkout pages and shipping widgets. Stores using off-site payment flows or custom shipping integrations may not be detected. Actual adoption rates are higher than shown.
Market Intelligence
On-demand market analysis
Self-service access to market data and insights
- Search and segment stores by any criteria
- API integration for automated workflows
- Monthly data refreshes
- Market sizing and segmentation
Strategic Intelligence
Custom research and competitive analysis
Tailored intelligence for strategic decisions
- Custom market reports and analysis
- Competitive landscape monitoring
- Dedicated analyst support
- Flexible licensing and enterprise pricing
Market Intelligence
Understand the Zendesk e-commerce landscape:
Analyze 17.2k verified e-commerce stores on Zendesk - technology adoption, market share, competitive positioning.
- Track Competitive Shifts
-
Monitor platform migrations, technology adoption, and market share changes across Zendesk e-commerce.
- Size Your Addressable Market
-
Segment stores by platform, category, traffic tier, and payment infrastructure to quantify your market opportunity.
- Monitor Adoption Trends
-
Identify which payment providers, shipping carriers, and platforms are gaining or losing traction.
Data Access
- Interactive search and filtering via web app
- REST API for programmatic access and automation
- Monthly data refreshes with historical tracking
Use Cases
- Competitive intelligence and market sizing
- Technology adoption and platform migration analysis
- Sales prospecting and account-based targeting
- Investment research and due diligence
Frequently Asked Questions
- What data is included in the Zendesk e-commerce intelligence?
-
We track 17.2k verified Zendesk e-commerce stores with 50+ data points per store: e-commerce platform, product counts, categories, payment providers, shipping carriers, estimated traffic, technology stack, and verified business contacts.
- How is the data collected and how often is it updated?
-
We continuously crawl 300M+ domains using proprietary web crawlers, AI classification, and technology fingerprinting. The database is refreshed monthly, so you always work with current market data.
- How do I access the data?
-
Self-service plans give you instant access through our web app and REST API. You can search, filter, and segment stores interactively or integrate programmatically into your workflows. View plans →
- Can I filter by specific segments?
-
Yes. You can segment by country, platform, store size, product category, payment provider, shipping carrier, traffic tier, and more. All filtering is available through both the web app and API.
- Do you offer enterprise or custom licensing?
-
Yes. For large-scale data needs, custom market reports, or dedicated support, contact us to discuss enterprise pricing.
Social Media Usage
Facebook leads with 25.3% among stores with at least one detectable social profile (11,163 stores) , followed by Instagram (23.9%) and YouTube (16.3%) .
Base: 14,827 stores with any detectable social profile (69.4% of all stores). Percentages show share of detected platform instances (stores may use multiple platforms).
Links and embeds detected on public pages; private/hidden profiles not counted.
Top 10 Social Platforms
11,163 stores
10,576 stores
7,210 stores
5,404 stores
4,031 stores
2,173 stores
2,135 stores
843 stores
574 stores
71 stores
Visual Distribution