Zendesk Technology Adoption in E-commerce
Discover 17.5k verified e-commerce stores using Zendesk. Analyze technology adoption, market trends, integration patterns, and business insights.
Detected across 21.7k domains. 17.5k verified as active stores with physical delivery.
· · Next full refresh: April 2026
17.5k verified active stores out of 21.7k detected · 80.4% verification rate
E-commerce Platforms Distribution
Custom leads with 38.8% of stores with physical delivery (6,514 stores) , followed by Shopify (27.5%) and Magento (16.6%) .
Note: This distribution covers only stores selling physical products with active shopping carts and physical product shipping. Digital products, services, and non-transactional sites are excluded. All stores are verified by our proprietary AI model to ensure accurate e-commerce classification.
Top 10 Platforms (Physical Delivery)
6,514 stores
4,618 stores
2,791 stores
1,581 stores
472 stores
342 stores
115 stores
81 stores
64 stores
49 stores
Visual Distribution
| Platform | Stores with Physical Delivery | Percentage |
|---|---|---|
| Custom | 6514 | 38.82% |
| Shopify | 4618 | 27.52% |
| Magento | 2791 | 16.63% |
| WooCommerce | 1581 | 9.42% |
| PrestaShop | 472 | 2.81% |
| BigCommerce | 342 | 2.04% |
| OpenCart | 115 | 0.69% |
| SAP Commerce Cloud | 81 | 0.48% |
| Shopware | 64 | 0.38% |
| Salesforce Commerce Cloud | 49 | 0.29% |
| Lightspeed eCom | 38 | 0.23% |
| nopCommerce | 33 | 0.20% |
| Ticimax | 31 | 0.18% |
| E37 Triton | 27 | 0.16% |
| VTEX | 26 | 0.15% |
All Stores Distribution
Custom holds 32.3% share of all Zendesk e-commerce stores (6,514) , with Shopify at 25.5% and Magento at 17.6% (March 2026) .
Note: This broader view includes all domains where e-commerce signals were detected, useful for lead generation and competitive analysis. Some may be inactive or non-transactional. For verified active stores, see the default view above.
Top 10 Platforms (All Stores)
6,514 stores
5,156 stores
3,545 stores
3,490 stores
504 stores
398 stores
136 stores
85 stores
108 stores
60 stores
Visual Distribution
| Platform | Total Stores | Percentage |
|---|---|---|
| Custom | 6514 | 32.27% |
| Shopify | 5156 | 25.54% |
| Magento | 3545 | 17.56% |
| WooCommerce | 3490 | 17.29% |
| PrestaShop | 504 | 2.50% |
| BigCommerce | 398 | 1.97% |
| OpenCart | 136 | 0.67% |
| SAP Commerce Cloud | 85 | 0.42% |
| Shopware | 108 | 0.54% |
| Salesforce Commerce Cloud | 60 | 0.30% |
| Lightspeed eCom | 38 | 0.19% |
| nopCommerce | 50 | 0.25% |
| Ticimax | 31 | 0.15% |
| E37 Triton | 35 | 0.17% |
| VTEX | 35 | 0.17% |
Categories Distribution
Health & Beauty leads with 15.8% of all stores (2,334 stores) , followed by Clothing & Accessories (14.8%) and Food & Beverages (11.8%) .
Base: 14,729 AI-verified stores with physical delivery and detected product categories (84.3% of all verified stores). Percentages show share of stores within each category.
Top 10 Categories
2,334 stores
2,187 stores
1,733 stores
1,443 stores
1,291 stores
1,028 stores
1,002 stores
678 stores
622 stores
585 stores
Visual Distribution
| Category | Number of Stores | Percentage |
|---|---|---|
| Health & Beauty | 2334 | 15.85% |
| Clothing & Accessories | 2187 | 14.85% |
| Food & Beverages | 1733 | 11.77% |
| Sporting Goods & Outdoor Gear | 1443 | 9.80% |
| Toys & Games | 1291 | 8.77% |
| Home & Garden | 1028 | 6.98% |
| Electronics & Technology | 1002 | 6.80% |
| Arts & Entertainment | 678 | 4.60% |
| Business & Industrial | 622 | 4.22% |
| Tools & Hardware | 585 | 3.97% |
| Furniture & Home Decor | 570 | 3.87% |
| Vehicles & Parts | 493 | 3.35% |
| Gifts & Special Occasions | 362 | 2.46% |
| Jewelry & Watches | 234 | 1.59% |
| Books & Media | 167 | 1.13% |
Payment Providers Distribution
PayPal leads with 27.1% among AI-verified physical stores (2,805 stores) , followed by American Express (15.8%) and MasterCard (11.6%) .
Base: 5,575 AI-verified physical stores with detectable payment providers (25.7% coverage of all stores). Percentages show share of detected provider instances (stores may use multiple providers).
Detected from checkout/payment scripts and provider tags; off-site/manual payments excluded where undetectable.
Top 10 Payment Providers
2,805 stores
1,634 stores
1,197 stores
955 stores
576 stores
546 stores
522 stores
499 stores
428 stores
253 stores
Visual Distribution
| Payment Provider | Store Count | Market Share |
|---|---|---|
| PayPal | 2805 | 27.10% |
| American Express | 1634 | 15.79% |
| MasterCard | 1197 | 11.57% |
| Klarna | 955 | 9.23% |
| Apple Pay | 576 | 5.57% |
| Stripe Connect | 546 | 5.28% |
| JCB | 522 | 5.04% |
| VISA | 499 | 4.82% |
| Google Pay | 428 | 4.14% |
| Affirm | 253 | 2.44% |
| Bolt | 225 | 2.17% |
| Amazon Pay | 217 | 2.10% |
| Braintree | 195 | 1.88% |
| Bancontact | 168 | 1.62% |
| iDEAL | 130 | 1.26% |
Shipping Carriers Distribution
UPS leads with 20.0% among AI-verified physical stores (1,433 stores) , followed by DHL (15.8%) and USPS (15.6%) .
Base: 4,753 AI-verified physical stores with detectable shipping carriers (21.9% coverage of all stores). Percentages show share of detected carrier instances (stores may use multiple carriers).
Detected from checkout/shipping pages and shipment widgets; cross-border carriers included where visible.
Top 10 Shipping Carriers
1,433 stores
1,130 stores
1,116 stores
976 stores
570 stores
392 stores
355 stores
296 stores
192 stores
159 stores
Visual Distribution
| Shipping Carrier | Store Count | Market Share |
|---|---|---|
| UPS | 1433 | 20.00% |
| DHL | 1130 | 15.77% |
| USPS | 1116 | 15.57% |
| FedEx | 976 | 13.62% |
| DPD | 570 | 7.95% |
| Royal Mail | 392 | 5.47% |
| GLS | 355 | 4.95% |
| Canada Post | 296 | 4.13% |
| Australia Post | 192 | 2.68% |
| Estes | 159 | 2.22% |
| TNT | 147 | 2.05% |
| PostNL | 114 | 1.59% |
| Colissimo | 114 | 1.59% |
| Correios | 88 | 1.23% |
| Hermes | 84 | 1.17% |
Store Launch Timeline
Over the past 12 months, 1,662 new stores were launched in Zendesk , with the highest activity in 2026-02 (93 stores) , demonstrating ongoing growth in the e-commerce market.
Last 12 Months
93 stores launched
110 stores launched
145 stores launched
161 stores launched
179 stores launched
129 stores launched
133 stores launched
157 stores launched
150 stores launched
205 stores launched
183 stores launched
17 stores launched
Monthly Trend
| Month | Stores Launched | Percentage |
|---|---|---|
| 2026-02 | 93 | 5.60% |
| 2026-01 | 110 | 6.62% |
| 2025-12 | 145 | 8.72% |
| 2025-11 | 161 | 9.69% |
| 2025-10 | 179 | 10.77% |
| 2025-09 | 129 | 7.76% |
| 2025-08 | 133 | 8.00% |
| 2025-07 | 157 | 9.45% |
| 2025-06 | 150 | 9.03% |
| 2025-05 | 205 | 12.33% |
| 2025-04 | 183 | 11.01% |
| 2025-03 | 17 | 1.02% |
Active Stores by Launch Year
Currently, 16,986 active stores in Zendesk are tracked in our database , with the most stores launched in 2026 (203 stores still active) . This shows the distribution of currently active stores by their original launch year.
Active Stores by Launch Year
203 active stores
1,844 active stores
1,579 active stores
1,232 active stores
1,264 active stores
1,253 active stores
1,402 active stores
1,079 active stores
940 active stores
834 active stores
388 active stores
416 active stores
417 active stores
541 active stores
313 active stores
Distribution by Launch Year
| Launch Year | Active Stores | Percentage |
|---|---|---|
| 2026 | 203 | 1.20% |
| 2025 | 1844 | 10.86% |
| 2024 | 1579 | 9.30% |
| 2023 | 1232 | 7.25% |
| 2022 | 1264 | 7.44% |
| 2021 | 1253 | 7.38% |
| 2020 | 1402 | 8.25% |
| 2019 | 1079 | 6.35% |
| 2018 | 940 | 5.53% |
| 2017 | 834 | 4.91% |
| 2016 | 388 | 2.28% |
| 2015 | 416 | 2.45% |
| 2014 | 417 | 2.45% |
| 2013 | 541 | 3.18% |
| 2012 | 313 | 1.84% |
| 2011 | 346 | 2.04% |
| 2010 | 385 | 2.27% |
| 2009 | 258 | 1.52% |
| 2008 | 257 | 1.51% |
| 2007 | 233 | 1.37% |
| 2006 | 201 | 1.18% |
| 2005 | 197 | 1.16% |
| 2004 | 202 | 1.19% |
| 2003 | 201 | 1.18% |
| 2002 | 169 | 0.99% |
| 2001 | 181 | 1.07% |
| 2000 | 160 | 0.94% |
| 1999 | 164 | 0.97% |
| 1998 | 138 | 0.81% |
| 1997 | 96 | 0.57% |
| 1996 | 77 | 0.45% |
| 1995 | 16 | 0.09% |
Geographic Distribution
United States leads with 38.9% (5,106 AI-verified stores) , followed by United Kingdom (13.0%) and Australia (5.4%) .
Base: 13,136 AI-verified stores across 20 countries. Percentages show share among AI-verified stores.
Top 10 Countries
5,106 AI-verified stores
1,711 AI-verified stores
709 AI-verified stores
696 AI-verified stores
604 AI-verified stores
578 AI-verified stores
529 AI-verified stores
506 AI-verified stores
502 AI-verified stores
457 AI-verified stores
Visual Distribution
| Country | AI-Verified Store Count | Market Share |
|---|---|---|
| United States | 5106 | 38.87% |
| United Kingdom | 1711 | 13.03% |
| Australia | 709 | 5.40% |
| Indonesia | 696 | 5.30% |
| Germany | 604 | 4.60% |
| Spain | 578 | 4.40% |
| Italy | 529 | 4.03% |
| France | 506 | 3.85% |
| Canada | 502 | 3.82% |
| Netherlands | 457 | 3.48% |
| Sweden | 227 | 1.73% |
| Brazil | 222 | 1.69% |
| Japan | 215 | 1.64% |
| Denmark | 211 | 1.61% |
| Turkey | 170 | 1.29% |
| Mexico | 161 | 1.23% |
| Belgium | 136 | 1.04% |
| New Zealand | 134 | 1.02% |
| Bulgaria | 133 | 1.01% |
| Hong Kong | 129 | 0.98% |
Featured Stores
A selection of notable and recently launched stores in this segment.
Notable Stores
A sample of well-known stores in this segment tracked by ShopRank.
Custom
Custom
Custom - Sporting Goods & Outdoor Gear
Custom
Custom
New Stores
Recently launched stores detected by ShopRank in the last full month.
WooCommerce - Food & Beverages
Custom - Health & Beauty
PrestaShop - Electronics & Technology
Custom
Shopify - Furniture & Home Decor
Data Coverage
| Field | Rows count | Coverage |
|---|---|---|
| Website | 21.7k | 100.00% |
| Emails | 8.6k | 39.43% |
| Phones | 5.2k | 24.14% |
| Ecommerce platform | 21.4k | 98.56% |
| Couriers | 4.8k | 21.89% |
| Payment Providers | 5.6k | 25.67% |
| Categories | 15.5k | 71.49% |
| Social Media | 14.7k | 67.68% |
Coverage reflects detectability from public website analysis. Payment providers and shipping carriers are identified from checkout pages and shipping widgets. Stores using off-site payment flows or custom shipping integrations may not be detected. Actual adoption rates are higher than shown.
Market Intelligence
On-demand market analysis
Self-service access to market data and insights
- Search and segment stores by any criteria
- API integration for automated workflows
- Monthly data refreshes
- Market sizing and segmentation
Strategic Intelligence
Custom research and competitive analysis
Tailored intelligence for strategic decisions
- Custom market reports and analysis
- Competitive landscape monitoring
- Dedicated analyst support
- Flexible licensing and enterprise pricing
Market Intelligence
Understand the Zendesk e-commerce landscape:
Analyze 17.5k verified e-commerce stores on Zendesk - technology adoption, market share, competitive positioning.
- Track Competitive Shifts
-
Monitor platform migrations, technology adoption, and market share changes across Zendesk e-commerce.
- Size Your Addressable Market
-
Segment stores by platform, category, traffic tier, and payment infrastructure to quantify your market opportunity.
- Monitor Adoption Trends
-
Identify which payment providers, shipping carriers, and platforms are gaining or losing traction.
Data Access
- Interactive search and filtering via web app
- REST API for programmatic access and automation
- Monthly data refreshes with historical tracking
Use Cases
- Competitive intelligence and market sizing
- Technology adoption and platform migration analysis
- Sales prospecting and account-based targeting
- Investment research and due diligence
Frequently Asked Questions
- What data is included in the Zendesk e-commerce intelligence?
-
We track 17.5k verified Zendesk e-commerce stores with 50+ data points per store: e-commerce platform, product counts, categories, payment providers, shipping carriers, estimated traffic, technology stack, and verified business contacts.
- How is the data collected and how often is it updated?
-
We continuously crawl 300M+ domains using proprietary web crawlers, AI classification, and technology fingerprinting. The database is refreshed monthly, so you always work with current market data.
- How do I access the data?
-
Self-service plans give you instant access through our web app and REST API. You can search, filter, and segment stores interactively or integrate programmatically into your workflows. View plans →
- Can I filter by specific segments?
-
Yes. You can segment by country, platform, store size, product category, payment provider, shipping carrier, traffic tier, and more. All filtering is available through both the web app and API.
- Do you offer enterprise or custom licensing?
-
Yes. For large-scale data needs, custom market reports, or dedicated support, contact us to discuss enterprise pricing.
Social Media Usage
Facebook leads with 25.4% among stores with at least one detectable social profile (10,966 stores) , followed by Instagram (24.0%) and YouTube (16.3%) .
Base: 14,697 stores with any detectable social profile (67.7% of all stores). Percentages show share of detected platform instances (stores may use multiple platforms).
Links and embeds detected on public pages; private/hidden profiles not counted.
Top 10 Social Platforms
10,966 stores
10,388 stores
7,036 stores
5,228 stores
3,859 stores
2,169 stores
2,091 stores
852 stores
565 stores
78 stores
Visual Distribution