Freshchat Technology Adoption in E-commerce
Discover 425 verified e-commerce stores using Freshchat. Analyze technology adoption, market trends, integration patterns, and business insights.
Detected across 548 domains. 425 verified as active stores with physical delivery.
This is a public report preview. Use the catalog, exports or API for account lists. Fields depend on your plan; coverage varies by merchant.
425 verified active stores out of 548 detected · 77.6% verification rate
E-commerce Platforms Distribution
Custom stores with 47.5% of stores with physical delivery (202 stores) , followed by Shopify (21.4%) and WooCommerce (12.2%) .
Base: 425 active verified stores, including those without a detected platform. Rankings show leading platform combinations; displayed percentages need not sum to 100%. Digital products, services, and non-transactional sites are excluded. All stores are verified by our proprietary AI model to ensure accurate e-commerce classification.
Top 10 Platforms (Physical Delivery)
202 stores
91 stores
52 stores
39 stores
9 stores
9 stores
6 stores
5 stores
2 stores
2 stores
Visual Distribution
202 stores
91 stores
52 stores
39 stores
9 stores
9 stores
6 stores
5 stores
2 stores
2 stores
| Platform | Stores with Physical Delivery | Percentage |
|---|---|---|
| Custom | 202 | 47.53% |
| Shopify | 91 | 21.41% |
| WooCommerce | 52 | 12.24% |
| Magento | 39 | 9.18% |
| BigCommerce | 9 | 2.12% |
| CS-Cart | 9 | 2.12% |
| nopCommerce | 6 | 1.41% |
| PrestaShop | 5 | 1.18% |
| Wake | 2 | 0.47% |
| Askas | 2 | 0.47% |
Show broader dataset (all e-commerce signals)
Websites with E-commerce Signals
Custom holds 36.9% share of detected Freshchat e-commerce signals (202) , with Shopify at 18.6% and WooCommerce at 21.0% (June 2026) .
Base: 548 domains in this report's signal population, including domains without a detected platform. This is not a store count: it can include redirects and non-transactional sites. Displayed percentages need not sum to 100%.
Top 10 Platforms (All Signals)
202 websites
102 websites
115 websites
60 websites
11 websites
9 websites
14 websites
6 websites
2 websites
2 websites
Visual Distribution
202 websites
102 websites
115 websites
60 websites
11 websites
9 websites
14 websites
6 websites
2 websites
2 websites
| Platform | Websites with Signals | Percentage |
|---|---|---|
| Custom | 202 | 36.86% |
| Shopify | 102 | 18.61% |
| WooCommerce | 115 | 20.99% |
| Magento | 60 | 10.95% |
| BigCommerce | 11 | 2.01% |
| CS-Cart | 9 | 1.64% |
| nopCommerce | 14 | 2.55% |
| PrestaShop | 6 | 1.09% |
| Wake | 2 | 0.36% |
| Askas | 2 | 0.36% |
Categories Distribution
Toys & Games stores with 20.7% of all stores (88 stores) , followed by Clothing & Accessories (18.6%) and Health & Beauty (9.6%) .
Base: 425 active verified stores, including stores without a detected category. Percentages use this full population, not only the displayed categories.
Top 10 Categories
88 stores
79 stores
41 stores
30 stores
29 stores
27 stores
22 stores
17 stores
16 stores
14 stores
Visual Distribution
88 stores
79 stores
41 stores
30 stores
29 stores
27 stores
22 stores
17 stores
16 stores
14 stores
| Category | Number of Stores | Percentage |
|---|---|---|
| Toys & Games | 88 | 20.71% |
| Clothing & Accessories | 79 | 18.59% |
| Health & Beauty | 41 | 9.65% |
| Electronics & Technology | 30 | 7.06% |
| Business & Industrial | 29 | 6.82% |
| Sporting Goods & Outdoor Gear | 27 | 6.35% |
| Home & Garden | 22 | 5.18% |
| Arts & Entertainment | 17 | 4.00% |
| Food & Beverages | 16 | 3.76% |
| Gifts & Special Occasions | 14 | 3.29% |
Payment Providers Distribution
PayPal accounts for 43.1% of displayed detection occurrences (134 occurrences) , followed by MasterCard (13.2%) and American Express (11.9%) .
Base: 311 provider detection occurrences in the displayed ranking, from active stores. One store can contribute multiple occurrences. These percentages are not the share of unique stores or all detections.
Detected from checkout/payment scripts and provider tags; off-site/manual payments excluded where undetectable.
Top 10 Payment Providers
134 occurrences
41 occurrences
37 occurrences
18 occurrences
18 occurrences
16 occurrences
15 occurrences
12 occurrences
11 occurrences
9 occurrences
Visual Distribution
134 occurrences
41 occurrences
37 occurrences
18 occurrences
18 occurrences
16 occurrences
15 occurrences
12 occurrences
11 occurrences
9 occurrences
| Payment Provider | Detection Occurrences | Share of Displayed Occurrences |
|---|---|---|
| PayPal | 134 | 43.09% |
| MasterCard | 41 | 13.18% |
| American Express | 37 | 11.90% |
| Apple Pay | 18 | 5.79% |
| VISA | 18 | 5.79% |
| Stripe Connect | 16 | 5.14% |
| Klarna | 15 | 4.82% |
| Google Pay | 12 | 3.86% |
| JCB | 11 | 3.54% |
| SagePay | 9 | 2.89% |
Shipping Carriers Distribution
USPS accounts for 26.3% of displayed detection occurrences (108 occurrences) , followed by UPS (24.6%) and FedEx (22.4%) .
Base: 410 carrier detection occurrences in the displayed ranking, from active stores. One store can contribute multiple occurrences. These percentages are not the share of unique stores or all detections.
Detected from checkout/shipping pages and shipment widgets; cross-border carriers included where visible.
Top 10 Shipping Carriers
108 occurrences
101 occurrences
92 occurrences
44 occurrences
21 occurrences
12 occurrences
12 occurrences
8 occurrences
7 occurrences
5 occurrences
Visual Distribution
108 occurrences
101 occurrences
92 occurrences
44 occurrences
21 occurrences
12 occurrences
12 occurrences
8 occurrences
7 occurrences
5 occurrences
| Shipping Carrier | Detection Occurrences | Share of Displayed Occurrences |
|---|---|---|
| USPS | 108 | 26.34% |
| UPS | 101 | 24.63% |
| FedEx | 92 | 22.44% |
| DHL | 44 | 10.73% |
| DPD | 21 | 5.12% |
| Royal Mail | 12 | 2.93% |
| 4PX | 12 | 2.93% |
| Australia Post | 8 | 1.95% |
| Canada Post | 7 | 1.71% |
| PostNL | 5 | 1.22% |
Store Launch Timeline
Over the past 12 months, 20 new stores were launched in Freshchat , with the highest activity in 2026-05 (3 stores) , demonstrating ongoing growth in the e-commerce market.
Last 12 Months
3 stores launched
1 stores launched
3 stores launched
1 stores launched
1 stores launched
5 stores launched
3 stores launched
2 stores launched
1 stores launched
Monthly Trend
15.0% of last 12 months
5.0% of last 12 months
15.0% of last 12 months
5.0% of last 12 months
5.0% of last 12 months
25.0% of last 12 months
15.0% of last 12 months
10.0% of last 12 months
5.0% of last 12 months
| Month | Stores Launched | Percentage |
|---|---|---|
| 2026-05 | 3 | 15.00% |
| 2026-04 | 1 | 5.00% |
| 2026-03 | 3 | 15.00% |
| 2026-02 | 1 | 5.00% |
| 2026-01 | 1 | 5.00% |
| 2025-10 | 5 | 25.00% |
| 2025-09 | 3 | 15.00% |
| 2025-08 | 2 | 10.00% |
| 2025-06 | 1 | 5.00% |
Active Stores by Launch Year
Currently, 412 active stores in Freshchat are tracked in our database , with the most stores launched in 2026 (9 stores still active) . This shows the distribution of currently active stores by their original launch year.
Active Stores by Launch Year
9 active stores
22 active stores
9 active stores
13 active stores
55 active stores
36 active stores
69 active stores
28 active stores
19 active stores
28 active stores
8 active stores
9 active stores
9 active stores
8 active stores
4 active stores
Distribution by Launch Year
2.2% of tracked active stores
5.3% of tracked active stores
2.2% of tracked active stores
3.2% of tracked active stores
13.3% of tracked active stores
8.7% of tracked active stores
16.7% of tracked active stores
6.8% of tracked active stores
4.6% of tracked active stores
6.8% of tracked active stores
1.9% of tracked active stores
2.2% of tracked active stores
2.2% of tracked active stores
1.9% of tracked active stores
1.0% of tracked active stores
| Launch Year | Active Stores | Percentage |
|---|---|---|
| 2026 | 9 | 2.18% |
| 2025 | 22 | 5.34% |
| 2024 | 9 | 2.18% |
| 2023 | 13 | 3.16% |
| 2022 | 55 | 13.35% |
| 2021 | 36 | 8.74% |
| 2020 | 69 | 16.75% |
| 2019 | 28 | 6.80% |
| 2018 | 19 | 4.61% |
| 2017 | 28 | 6.80% |
| 2016 | 8 | 1.94% |
| 2015 | 9 | 2.18% |
| 2014 | 9 | 2.18% |
| 2013 | 8 | 1.94% |
| 2012 | 4 | 0.97% |
Geographic Distribution
United States stores with 30.1% (128 active verified stores) , followed by United Kingdom (16.5%) and Canada (7.5%) .
Base: 425 active verified stores, including stores with unknown country. Percentages use the full population, not only the displayed countries.
Top 10 Countries
128 active verified stores
70 active verified stores
32 active verified stores
20 active verified stores
14 active verified stores
13 active verified stores
11 active verified stores
10 active verified stores
10 active verified stores
9 active verified stores
Visual Distribution
128 active verified stores
70 active verified stores
32 active verified stores
20 active verified stores
14 active verified stores
13 active verified stores
11 active verified stores
10 active verified stores
10 active verified stores
9 active verified stores
| Country | AI-Verified Store Count | Market Share |
|---|---|---|
| United States | 128 | 30.12% |
| United Kingdom | 70 | 16.47% |
| Canada | 32 | 7.53% |
| Australia | 20 | 4.71% |
| India | 14 | 3.29% |
| Netherlands | 13 | 3.06% |
| Germany | 11 | 2.59% |
| Sweden | 10 | 2.35% |
| Mexico | 10 | 2.35% |
| Guatemala | 9 | 2.12% |
Featured Stores
A selection of notable and recently launched stores in this segment.
Notable Stores
A sample of well-known stores in this segment tracked by ShopRank.
Custom - Home & Garden
Shopify - Sporting Goods & Outdoor Gear
Custom - Electronics & Technology
Custom - Office Supplies
Magento - Health & Beauty
New Stores
Recently launched stores detected by ShopRank in the last full month.
Custom - Office Supplies
Shopify - Arts & Entertainment
BigCommerce - Furniture & Home Decor
Data Coverage
Coverage among all domains with this detected signal, including non-active profiles; not just active stores.
| Field | Rows count | Coverage |
|---|---|---|
| Website | 548 | 100.00% |
| Emails | 215 | 39.23% |
| Phones | 232 | 42.34% |
| Ecommerce platform | 537 | 97.99% |
| Couriers | 211 | 38.50% |
| Payment Providers | 207 | 37.77% |
| Categories | 417 | 76.09% |
| Social Media | 338 | 61.68% |
Coverage reflects detectability from public website analysis. Payment providers and shipping carriers are identified from checkout pages and shipping widgets. Stores using off-site payment flows or custom shipping integrations may not be detected. Actual adoption rates are higher than shown.
Market Intelligence
On-demand market analysis
Self-service access to market data and insights
- Search and segment stores by any criteria
- API integration for automated workflows
- Periodic index updates
- Market sizing and segmentation
Strategic Intelligence
Custom research and competitive analysis
Tailored intelligence for strategic decisions
- Custom market reports and analysis
- Competitive landscape monitoring
- Direct support from the founder
- Flexible licensing and enterprise pricing
Market Intelligence
Understand the Freshchat e-commerce landscape:
Analyze 425 verified e-commerce stores on Freshchat - technology adoption, market share, competitive positioning.
- Track Competitive Shifts
-
Monitor platform migrations, technology adoption, and market share changes across Freshchat e-commerce.
- Size Your Addressable Market
-
Segment stores by country, platform, category, PSP, carrier, technology, and merchant-size signals to quantify your market opportunity.
- Monitor Adoption Trends
-
Identify which payment providers, shipping carriers, and platforms are gaining or losing traction.
Data Access
- Interactive search and filtering via web app
- REST API for programmatic access and automation
- Index updates; historical datasets by agreement
Use Cases
- Competitive intelligence and market sizing
- Technology adoption and platform migration analysis
- Sales prospecting and account-based targeting
- Investment research and due diligence
Frequently Asked Questions
- What data is included in the Freshchat e-commerce intelligence?
-
We track 425 verified Freshchat e-commerce stores whose profiles can include: e-commerce platform, product counts, categories, payment providers, shipping carriers, technology stack, merchant-size signals, and available business contact fields.
- How is the data collected and how often is it updated?
-
We rebuild the searchable index typically every 2–4 weeks. Observation dates vary by source and field; a rebuild does not mean every website was observed again. This public report has its own publication date and may use an older snapshot than the live catalog. Coverage varies by field and market. A missing payment or carrier signal means we did not detect it, not that the merchant does not use it.
- How do I access the data?
-
Self-service plans give you instant access through our web app and REST API. You can search, filter, and segment stores interactively or integrate programmatically into your workflows. View plans →
- Can I filter by specific segments?
-
Yes. You can segment by country, platform, product category, payment provider, shipping carrier, technology stack, store age, cross-border signals, and merchant-size bands. Some advanced signals are plan-gated, and the same field contract is used by the web app, exports, and API.
- Do you offer enterprise or custom licensing?
-
Yes. For large-scale data needs, custom market reports, or dedicated support, contact us to discuss enterprise pricing.
Social Media Usage
Facebook accounts for 29.2% of displayed detection occurrences (242 occurrences) , followed by Instagram (25.5%) and YouTube (11.8%) .
Base: 829 social-platform detection occurrences in the displayed ranking, from active stores. One store can contribute multiple occurrences. These percentages are not the share of unique stores or all detections.
Links and embeds detected on public pages; private/hidden profiles not counted.
Top 10 Social Platforms
242 occurrences
211 occurrences
98 occurrences
79 occurrences
62 occurrences
45 occurrences
39 occurrences
36 occurrences
16 occurrences
1 occurrences
Visual Distribution
242 occurrences
211 occurrences
98 occurrences
79 occurrences
62 occurrences
45 occurrences
39 occurrences
36 occurrences
16 occurrences
1 occurrences