Freshchat Technology Adoption in E-commerce

Discover 1.5k e-commerce stores using Freshchat. Analyze technology adoption, market trends, integration patterns, and business insights.

· · Next full refresh: December 2025

E-commerce Platforms Distribution

WooCommerce leads with 56.3% of stores with physical delivery (816 stores) , followed by Custom (26.9%) and Magento (7.7%) .

Note: This distribution covers only stores selling physical products with active shopping carts and physical product shipping. Digital products, services, and non-transactional sites are excluded. All stores are verified by our proprietary AI model to ensure accurate e-commerce classification.

Top 10 Platforms (Physical Delivery)

816 stores

Custom 26.9%

390 stores

111 stores

93 stores

10 stores

8 stores

7 stores

5 stores

2 stores

Visual Distribution

Distribution of top 10 platforms by stores with physical delivery (November 2025)
E-commerce platforms distribution for stores with physical delivery in Freshchat
Platform Stores with Physical Delivery Percentage
WooCommerce 816 56.31%
Custom 390 26.92%
Magento 111 7.66%
Shopify 93 6.42%
BigCommerce 10 0.69%
nopCommerce 8 0.55%
PrestaShop 7 0.48%
ShopBase 5 0.35%
Salesforce Commerce Cloud 2 0.14%
Lightspeed eCom 2 0.14%
EasyStore 1 0.07%
Volusion 1 0.07%
nopCommerce, WooCommerce 1 0.07%
Workstand 1 0.07%
Smartstore 1 0.07%

All Stores Distribution

WooCommerce holds 66.3% share of all Freshchat e-commerce stores (1,402) , with Custom at 18.4% and Magento at 6.5% (November 2025) .

Note: This broader distribution includes all stores with e-commerce indicators such as platform detection, shopping cart presence, or payment integration. This liberal approach may include some false positives (e.g., WooCommerce installations used for non-commercial purposes) but provides comprehensive market coverage for lead generation and competitive analysis.

Top 10 Platforms (All Stores)

1,402 stores

Custom 18.4%

390 stores

138 stores

127 stores

14 stores

19 stores

10 stores

5 stores

2 stores

Visual Distribution

Distribution of top 10 platforms by all stores (November 2025)
E-commerce platforms distribution for all stores in Freshchat
Platform Total Stores Percentage
WooCommerce 1402 66.26%
Custom 390 18.43%
Magento 138 6.52%
Shopify 127 6.00%
BigCommerce 14 0.66%
nopCommerce 19 0.90%
PrestaShop 10 0.47%
ShopBase 5 0.24%
Salesforce Commerce Cloud 4 0.19%
Lightspeed eCom 2 0.09%
EasyStore 1 0.05%
Volusion 1 0.05%
nopCommerce, WooCommerce 1 0.05%
Workstand 1 0.05%
Smartstore 1 0.05%

Categories Distribution

Electronics & Technology leads with 57.4% of all stores (596 stores) , followed by Health & Beauty (15.4%) and Clothing & Accessories (10.4%) .

Top 10 Categories

Electronics & Technology 57.4%

596 stores

Health & Beauty 15.4%

160 stores

Clothing & Accessories 10.4%

108 stores

Vehicles & Parts 3.0%

31 stores

Food & Beverages 3.0%

31 stores

Home & Garden 2.2%

23 stores

Business & Industrial 1.6%

17 stores

Tools & Hardware 1.1%

11 stores

Furniture & Home Decor 1.1%

11 stores

Books & Media 0.9%

9 stores

Visual Distribution

Distribution of top 10 Freshchat store categories (November 2025)
Distribution of categories in Freshchat e-commerce stores
Category Number of Stores Percentage
Electronics & Technology 596 57.42%
Health & Beauty 160 15.41%
Clothing & Accessories 108 10.40%
Vehicles & Parts 31 2.99%
Food & Beverages 31 2.99%
Home & Garden 23 2.22%
Business & Industrial 17 1.64%
Tools & Hardware 11 1.06%
Furniture & Home Decor 11 1.06%
Books & Media 9 0.87%
Arts & Entertainment 9 0.87%
Jewelry & Watches 9 0.87%
Pets & Pet Supplies 9 0.87%
Office Supplies 8 0.77%
Sporting Goods & Outdoor Gear 6 0.58%

Payment Providers Distribution

MasterCard leads with 40.2% among AI-verified physical stores (814 stores) , followed by American Express (39.7%) and PayPal (8.6%) .

Base: 1,580 AI-verified physical stores with detectable payment providers (73.2% coverage of all stores). Percentages show share of detected provider instances (stores may use multiple providers).

Detected from checkout/payment scripts and provider tags; off-site/manual payments excluded where undetectable.

Top 10 Payment Providers

814 stores

803 stores

175 stores

VISA 6.0%

121 stores

22 stores

20 stores

17 stores

13 stores

12 stores

Swish 0.4%

8 stores

Visual Distribution

Distribution of top 10 Freshchat payment providers (November 2025)
Distribution of payment providers in Freshchat e-commerce stores
Payment Provider Store Count Market Share
MasterCard 814 40.20%
American Express 803 39.65%
PayPal 175 8.64%
VISA 121 5.98%
Klarna 22 1.09%
Stripe Connect 20 0.99%
Apple Pay 17 0.84%
Google Pay 13 0.64%
SagePay 12 0.59%
Swish 8 0.40%
JCB 5 0.25%
Bolt 5 0.25%
AfterPay 4 0.20%
Interac e-Transfer 3 0.15%
Braintree 3 0.15%

Shipping Carriers Distribution

UPS leads with 22.8% among AI-verified physical stores (54 stores) , followed by DHL (20.3%) and FedEx (14.3%) .

Base: 161 AI-verified physical stores with detectable shipping carriers (7.5% coverage of all stores). Percentages show share of detected carrier instances (stores may use multiple carriers).

Detected from checkout/shipping pages and shipment widgets; cross-border carriers included where visible.

Top 10 Shipping Carriers

UPS 22.8%

54 stores

DHL 20.3%

48 stores

FedEx 14.3%

34 stores

USPS 13.5%

32 stores

DPD 6.3%

15 stores

4PX 4.2%

10 stores

7 stores

6 stores

6 stores

6 stores

Visual Distribution

Distribution of top 10 Freshchat shipping carriers (November 2025)
Distribution of shipping carriers in Freshchat e-commerce stores
Shipping Carrier Store Count Market Share
UPS 54 22.78%
DHL 48 20.25%
FedEx 34 14.35%
USPS 32 13.50%
DPD 15 6.33%
4PX 10 4.22%
Royal Mail 7 2.95%
Australia Post 6 2.53%
PostNord 6 2.53%
Canada Post 6 2.53%
PostNL 5 2.11%
Pitney Bowes 4 1.69%
Correos 4 1.69%
Purolator 3 1.27%
GLS 3 1.27%

Store Launch Timeline

Over the past 12 months, 21 new stores were launched in Freshchat , with the highest activity in 2025-10 (3 stores) , demonstrating ongoing growth in the e-commerce market.

Last 12 Months

2025-10 14.3%

3 stores launched

2025-09 9.5%

2 stores launched

2025-08 14.3%

3 stores launched

2025-07 4.8%

1 stores launched

2025-06 23.8%

5 stores launched

2025-05 4.8%

1 stores launched

2025-03 14.3%

3 stores launched

2025-01 9.5%

2 stores launched

2024-11 4.8%

1 stores launched

Monthly Trend

Monthly store launches in Freshchat (November 2025)
Monthly store launches in Freshchat over the past 12 months
Month Stores Launched Percentage
2025-10 3 14.29%
2025-09 2 9.52%
2025-08 3 14.29%
2025-07 1 4.76%
2025-06 5 23.81%
2025-05 1 4.76%
2025-03 3 14.29%
2025-01 2 9.52%
2024-11 1 4.76%

Active Stores by Launch Year

Currently, 1,421 active stores in Freshchat are tracked in our database , with the most stores launched in 2025 (20 stores still active) . This shows the distribution of currently active stores by their original launch year.

Active Stores by Launch Year

2025 1.4%

20 active stores

2024 1.8%

25 active stores

2023 4.6%

66 active stores

2022 8.2%

116 active stores

2021 18.9%

268 active stores

2020 22.0%

313 active stores

2019 19.4%

276 active stores

2018 3.2%

45 active stores

2017 3.6%

51 active stores

2016 1.3%

19 active stores

2015 1.1%

15 active stores

2014 1.7%

24 active stores

2013 1.9%

27 active stores

2012 1.2%

17 active stores

2011 1.3%

19 active stores

Distribution by Launch Year

Active stores in Freshchat by original launch year (November 2025)
Active stores in Freshchat by launch year
Launch Year Active Stores Percentage
2025 20 1.41%
2024 25 1.76%
2023 66 4.64%
2022 116 8.16%
2021 268 18.86%
2020 313 22.03%
2019 276 19.42%
2018 45 3.17%
2017 51 3.59%
2016 19 1.34%
2015 15 1.06%
2014 24 1.69%
2013 27 1.90%
2012 17 1.20%
2011 19 1.34%
2010 10 0.70%
2009 16 1.13%
2008 9 0.63%
2007 8 0.56%
2006 12 0.84%
2005 6 0.42%
2004 6 0.42%
2003 11 0.77%
2002 4 0.28%
2001 13 0.91%
2000 8 0.56%
1999 5 0.35%
1998 3 0.21%
1997 2 0.14%
1996 5 0.35%
1995 2 0.14%

Social Media Usage

Facebook leads with 29.5% among stores with at least one detectable social profile (326 stores) , followed by Instagram (22.3%) and Twitter (11.9%) .

Base: 561 stores with any detectable social profile (26.0% of all stores). Percentages show share of detected platform instances (stores may use multiple platforms).

Links and embeds detected on public pages; private/hidden profiles not counted.

Top 10 Social Platforms

Facebook 29.5%

326 stores

Instagram 22.3%

247 stores

Twitter 11.9%

132 stores

YouTube 11.2%

124 stores

LinkedIn 7.7%

85 stores

X 5.7%

63 stores

WhatsApp 4.4%

49 stores

Pinterest 4.1%

45 stores

TikTok 2.6%

29 stores

Vimeo 0.5%

6 stores

Visual Distribution

Distribution of social media platforms in Freshchat (November 2025)
Distribution of social media platforms in Freshchat e-commerce stores
Social Platform Store Count Market Share
Facebook 326 29.48%
Instagram 247 22.33%
Twitter 132 11.93%
YouTube 124 11.21%
LinkedIn 85 7.69%
X 63 5.70%
WhatsApp 49 4.43%
Pinterest 45 4.07%
TikTok 29 2.62%
Vimeo 6 0.54%

Geographic Distribution

United Kingdom leads with 64.9% (773 AI-verified stores) , followed by United States (13.9%) and Sweden (3.3%) .

Base: 1,191 AI-verified stores across 20 countries. Percentages show share among AI-verified stores.

Top 10 Countries

773 AI-verified stores

166 AI-verified stores

39 AI-verified stores

35 AI-verified stores

India 2.3%

27 AI-verified stores

21 AI-verified stores

18 AI-verified stores

14 AI-verified stores

14 AI-verified stores

10 AI-verified stores

Visual Distribution

Geographic distribution of stores using Freshchat (November 2025)
Geographic distribution of stores using Freshchat
Country AI-Verified Store Count Market Share
United Kingdom 773 64.90%
United States 166 13.94%
Sweden 39 3.27%
Canada 35 2.94%
India 27 2.27%
Netherlands 21 1.76%
Australia 18 1.51%
Mexico 14 1.18%
Germany 14 1.18%
Finland 10 0.84%
Italy 10 0.84%
Guatemala 9 0.76%
South Africa 8 0.67%
El Salvador 8 0.67%
France 8 0.67%
Spain 7 0.59%
Honduras 7 0.59%
Malaysia 6 0.50%
Costa Rica 6 0.50%
Poland 5 0.42%

Dataset Coverage

Field Rows count Coverage
Website 2.2k 100.00%
Emails 794.0 36.79%
Phones 1.4k 63.67%
Ecommerce platform 2.1k 99.12%
Couriers 161.0 7.46%
Payment Providers 1.6k 73.22%
Categories 1.3k 58.43%
Social Media 561.0 26.00%

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Frequently Asked Questions

What data is included in the Freshchat E-commerce Database?

Our database covers over 1.5k Freshchat physical stores, including website URLs, verified contacts (emails, phones), e-commerce platforms, product counts, categories, estimated monthly traffic, and more.

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We update our database quarterly, using web crawling, AI analysis, and manual verification. This ensures you always receive the most accurate, relevant, and actionable data.

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