Freshchat Technology Adoption in E-commerce
Discover 1.5k e-commerce stores using Freshchat. Analyze technology adoption, market trends, integration patterns, and business insights.
· · Next full refresh: January 2026
E-commerce Platforms Distribution
WooCommerce leads with 61.5% of stores with physical delivery (918 stores) , followed by Custom (21.2%) and Magento (7.8%) .
Note: This distribution covers only stores selling physical products with active shopping carts and physical product shipping. Digital products, services, and non-transactional sites are excluded. All stores are verified by our proprietary AI model to ensure accurate e-commerce classification.
Top 10 Platforms (Physical Delivery)
918 stores
317 stores
117 stores
103 stores
9 stores
8 stores
7 stores
5 stores
2 stores
1 stores
Visual Distribution
| Platform | Stores with Physical Delivery | Percentage |
|---|---|---|
| WooCommerce | 918 | 61.53% |
| Custom | 317 | 21.25% |
| Magento | 117 | 7.84% |
| Shopify | 103 | 6.90% |
| BigCommerce | 9 | 0.60% |
| PrestaShop | 8 | 0.54% |
| nopCommerce | 7 | 0.47% |
| ShopBase | 5 | 0.34% |
| Lightspeed eCom | 2 | 0.13% |
| EasyStore | 1 | 0.07% |
| Volusion | 1 | 0.07% |
| Workstand | 1 | 0.07% |
| Wix eCommerce | 1 | 0.07% |
| Wake | 1 | 0.07% |
| Smartstore | 1 | 0.07% |
All Stores Distribution
WooCommerce holds 68.9% share of all Freshchat e-commerce stores (1,395) , with Custom at 15.7% and Magento at 6.7% (December 2025) .
Note: This broader distribution includes all stores with e-commerce indicators such as platform detection, shopping cart presence, or payment integration. This liberal approach may include some false positives (e.g., WooCommerce installations used for non-commercial purposes) but provides comprehensive market coverage for lead generation and competitive analysis.
Top 10 Platforms (All Stores)
1,395 stores
317 stores
136 stores
122 stores
12 stores
9 stores
17 stores
5 stores
2 stores
1 stores
Visual Distribution
| Platform | Total Stores | Percentage |
|---|---|---|
| WooCommerce | 1395 | 68.92% |
| Custom | 317 | 15.66% |
| Magento | 136 | 6.72% |
| Shopify | 122 | 6.03% |
| BigCommerce | 12 | 0.59% |
| PrestaShop | 9 | 0.44% |
| nopCommerce | 17 | 0.84% |
| ShopBase | 5 | 0.25% |
| Lightspeed eCom | 2 | 0.10% |
| EasyStore | 1 | 0.05% |
| Volusion | 1 | 0.05% |
| Workstand | 1 | 0.05% |
| Wix eCommerce | 4 | 0.20% |
| Wake | 1 | 0.05% |
| Smartstore | 1 | 0.05% |
Categories Distribution
Electronics & Technology leads with 58.1% of all stores (630 stores) , followed by Health & Beauty (17.1%) and Clothing & Accessories (9.9%) .
Top 10 Categories
630 stores
185 stores
107 stores
33 stores
25 stores
24 stores
14 stores
12 stores
10 stores
9 stores
Visual Distribution
| Category | Number of Stores | Percentage |
|---|---|---|
| Electronics & Technology | 630 | 58.12% |
| Health & Beauty | 185 | 17.07% |
| Clothing & Accessories | 107 | 9.87% |
| Food & Beverages | 33 | 3.04% |
| Home & Garden | 25 | 2.31% |
| Vehicles & Parts | 24 | 2.21% |
| Business & Industrial | 14 | 1.29% |
| Tools & Hardware | 12 | 1.11% |
| Jewelry & Watches | 10 | 0.92% |
| Office Supplies | 9 | 0.83% |
| Pets & Pet Supplies | 8 | 0.74% |
| Arts & Entertainment | 8 | 0.74% |
| Sporting Goods & Outdoor Gear | 7 | 0.65% |
| Furniture & Home Decor | 6 | 0.55% |
| Books & Media | 6 | 0.55% |
Payment Providers Distribution
MasterCard leads with 41.1% among AI-verified physical stores (907 stores) , followed by American Express (40.2%) and PayPal (7.7%) .
Base: 1,516 AI-verified physical stores with detectable payment providers (73.9% coverage of all stores). Percentages show share of detected provider instances (stores may use multiple providers).
Detected from checkout/payment scripts and provider tags; off-site/manual payments excluded where undetectable.
Top 10 Payment Providers
907 stores
886 stores
169 stores
143 stores
19 stores
18 stores
15 stores
13 stores
10 stores
5 stores
Visual Distribution
| Payment Provider | Store Count | Market Share |
|---|---|---|
| MasterCard | 907 | 41.13% |
| American Express | 886 | 40.18% |
| PayPal | 169 | 7.66% |
| VISA | 143 | 6.49% |
| Stripe Connect | 19 | 0.86% |
| Apple Pay | 18 | 0.82% |
| Klarna | 15 | 0.68% |
| Google Pay | 13 | 0.59% |
| SagePay | 10 | 0.45% |
| Swish | 5 | 0.23% |
| Bolt | 5 | 0.23% |
| JCB | 5 | 0.23% |
| Braintree | 4 | 0.18% |
| Interac e-Transfer | 3 | 0.14% |
| Paddle | 3 | 0.14% |
Shipping Carriers Distribution
UPS leads with 22.7% among AI-verified physical stores (53 stores) , followed by DHL (19.3%) and USPS (15.0%) .
Base: 148 AI-verified physical stores with detectable shipping carriers (7.2% coverage of all stores). Percentages show share of detected carrier instances (stores may use multiple carriers).
Detected from checkout/shipping pages and shipment widgets; cross-border carriers included where visible.
Top 10 Shipping Carriers
53 stores
45 stores
35 stores
33 stores
14 stores
11 stores
9 stores
6 stores
6 stores
4 stores
Visual Distribution
| Shipping Carrier | Store Count | Market Share |
|---|---|---|
| UPS | 53 | 22.75% |
| DHL | 45 | 19.31% |
| USPS | 35 | 15.02% |
| FedEx | 33 | 14.16% |
| DPD | 14 | 6.01% |
| 4PX | 11 | 4.72% |
| Canada Post | 9 | 3.86% |
| Australia Post | 6 | 2.58% |
| Royal Mail | 6 | 2.58% |
| PostNL | 4 | 1.72% |
| Pitney Bowes | 4 | 1.72% |
| PostNord | 4 | 1.72% |
| Purolator | 3 | 1.29% |
| GLS | 3 | 1.29% |
| Correios | 3 | 1.29% |
Store Launch Timeline
Over the past 12 months, 21 new stores were launched in Freshchat , with the highest activity in 2025-11 (3 stores) , demonstrating ongoing growth in the e-commerce market.
Last 12 Months
3 stores launched
2 stores launched
2 stores launched
3 stores launched
1 stores launched
5 stores launched
2 stores launched
3 stores launched
Monthly Trend
| Month | Stores Launched | Percentage |
|---|---|---|
| 2025-11 | 3 | 14.29% |
| 2025-10 | 2 | 9.52% |
| 2025-09 | 2 | 9.52% |
| 2025-08 | 3 | 14.29% |
| 2025-07 | 1 | 4.76% |
| 2025-06 | 5 | 23.81% |
| 2025-03 | 2 | 9.52% |
| 2025-01 | 3 | 14.29% |
Active Stores by Launch Year
Currently, 1,466 active stores in Freshchat are tracked in our database , with the most stores launched in 2025 (21 stores still active) . This shows the distribution of currently active stores by their original launch year.
Active Stores by Launch Year
21 active stores
21 active stores
73 active stores
122 active stores
292 active stores
316 active stores
295 active stores
40 active stores
51 active stores
17 active stores
15 active stores
27 active stores
30 active stores
17 active stores
19 active stores
Distribution by Launch Year
| Launch Year | Active Stores | Percentage |
|---|---|---|
| 2025 | 21 | 1.43% |
| 2024 | 21 | 1.43% |
| 2023 | 73 | 4.98% |
| 2022 | 122 | 8.32% |
| 2021 | 292 | 19.92% |
| 2020 | 316 | 21.56% |
| 2019 | 295 | 20.12% |
| 2018 | 40 | 2.73% |
| 2017 | 51 | 3.48% |
| 2016 | 17 | 1.16% |
| 2015 | 15 | 1.02% |
| 2014 | 27 | 1.84% |
| 2013 | 30 | 2.05% |
| 2012 | 17 | 1.16% |
| 2011 | 19 | 1.30% |
| 2010 | 7 | 0.48% |
| 2009 | 14 | 0.95% |
| 2008 | 11 | 0.75% |
| 2007 | 8 | 0.55% |
| 2006 | 10 | 0.68% |
| 2005 | 5 | 0.34% |
| 2004 | 4 | 0.27% |
| 2003 | 10 | 0.68% |
| 2002 | 5 | 0.34% |
| 2001 | 12 | 0.82% |
| 2000 | 8 | 0.55% |
| 1999 | 5 | 0.34% |
| 1998 | 4 | 0.27% |
| 1997 | 2 | 0.14% |
| 1996 | 4 | 0.27% |
| 1995 | 1 | 0.07% |
Geographic Distribution
United Kingdom leads with 68.8% (858 AI-verified stores) , followed by United States (13.6%) and Canada (2.6%) .
Base: 1,248 AI-verified stores across 20 countries. Percentages show share among AI-verified stores.
Top 10 Countries
858 AI-verified stores
170 AI-verified stores
33 AI-verified stores
25 AI-verified stores
21 AI-verified stores
19 AI-verified stores
16 AI-verified stores
12 AI-verified stores
11 AI-verified stores
11 AI-verified stores
Visual Distribution
| Country | AI-Verified Store Count | Market Share |
|---|---|---|
| United Kingdom | 858 | 68.75% |
| United States | 170 | 13.62% |
| Canada | 33 | 2.64% |
| India | 25 | 2.00% |
| Sweden | 21 | 1.68% |
| Australia | 19 | 1.52% |
| Netherlands | 16 | 1.28% |
| Germany | 12 | 0.96% |
| Mexico | 11 | 0.88% |
| Finland | 11 | 0.88% |
| Italy | 10 | 0.80% |
| Guatemala | 9 | 0.72% |
| South Africa | 8 | 0.64% |
| France | 8 | 0.64% |
| Honduras | 7 | 0.56% |
| El Salvador | 7 | 0.56% |
| Malaysia | 7 | 0.56% |
| Spain | 6 | 0.48% |
| Poland | 5 | 0.40% |
| Costa Rica | 5 | 0.40% |
Featured Stores
Discover the strongest performers and newest entrants in Freshchat's e-commerce landscape.
Top Stores by GMV
Data will be available soon.
New Stores
Recently launched ecommerce sites detected by ShopRank in the last full month.
Magento — Home & Garden
Custom
Magento — Health & Beauty
Dataset Coverage
| Field | Rows count | Coverage |
|---|---|---|
| Website | 2.1k | 100.00% |
| Emails | 742.0 | 36.16% |
| Phones | 1.3k | 64.72% |
| Ecommerce platform | 2.0k | 99.51% |
| Couriers | 148.0 | 7.21% |
| Payment Providers | 1.5k | 73.88% |
| Categories | 1.3k | 63.35% |
| Social Media | 422.0 | 20.57% |
Starter Package
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Maximize Your ROI
Use our detailed Freshchat E-commerce Database to:
Gain actionable insights into 1.5k physical stores in Freshchat.
- Identify High-Value Leads
-
Quickly find and contact the best decision-makers at Freshchat online stores.
- Conduct Competitive Analysis
-
Analyze your competitors' market share, product categories, and technology stacks.
- Direct Outreach
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Access verified business contacts to accelerate your sales and marketing outreach.
Data Format & Delivery
Available Formats
- CSV
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Delivery Methods
- Direct download
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Use Cases
- Lead Generation
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- Direct Marketing
- Email Marketing
- B2B Retargeting
- Market Research
Frequently Asked Questions
- What data is included in the Freshchat E-commerce Database?
-
Our database covers over 1.5k Freshchat physical stores, including website URLs, verified contacts (emails, phones), e-commerce platforms, product counts, categories, estimated monthly traffic, and more.
- How fresh is your data and how often is it updated?
-
We update our database quarterly, using web crawling, AI analysis, and manual verification. This ensures you always receive the most accurate, relevant, and actionable data.
- Can I get a free sample before purchasing?
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Absolutely! Contact us to request a free sample dataset customized to your needs. We're happy to provide demos and answer any questions.
- Can I buy only selected segments of data?
-
Yes, you can purchase targeted segments tailored specifically to your business needs—by industry, platform, store size, and more. Contact us for details.
- How quickly can I access the full dataset after purchase?
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You'll receive immediate access upon payment completion. Our data can be downloaded directly or delivered via email or API.
- What licensing options are available?
-
We offer flexible licensing: one-time purchases, annual subscriptions, and customized enterprise plans. Reach out to discuss the best solution for your business.
Social Media Usage
Facebook leads with 29.9% among stores with at least one detectable social profile (295 stores) , followed by Instagram (22.6%) and Twitter (13.1%) .
Base: 422 stores with any detectable social profile (20.6% of all stores). Percentages show share of detected platform instances (stores may use multiple platforms).
Links and embeds detected on public pages; private/hidden profiles not counted.
Top 10 Social Platforms
295 stores
223 stores
129 stores
129 stores
78 stores
46 stores
34 stores
28 stores
17 stores
6 stores
Visual Distribution