Freshchat Technology Adoption in E-commerce

Discover 1.4k e-commerce stores using Freshchat. Analyze technology adoption, market trends, integration patterns, and business insights.

· · Next full refresh: December 2025

E-commerce Platforms Distribution

WooCommerce leads with 58.8% of stores with physical delivery (814 stores) , followed by Custom (23.5%) and Magento (8.2%) .

Note: This distribution covers only stores selling physical products with active shopping carts and physical product shipping. Digital products, services, and non-transactional sites are excluded. All stores are verified by our proprietary AI model to ensure accurate e-commerce classification.

Top 10 Platforms (Physical Delivery)

814 stores

Custom 23.5%

326 stores

113 stores

93 stores

10 stores

8 stores

7 stores

5 stores

2 stores

Visual Distribution

Distribution of top 10 platforms by stores with physical delivery (November 2025)
E-commerce platforms distribution for stores with physical delivery in Freshchat
Platform Stores with Physical Delivery Percentage
WooCommerce 814 58.77%
Custom 326 23.54%
Magento 113 8.16%
Shopify 93 6.71%
BigCommerce 10 0.72%
nopCommerce 8 0.58%
PrestaShop 7 0.51%
ShopBase 5 0.36%
Lightspeed eCom 2 0.14%
Salesforce Commerce Cloud 2 0.14%
Workstand 1 0.07%
Wake 1 0.07%
Dooca 1 0.07%
Smartstore 1 0.07%
OpenCart 1 0.07%

All Stores Distribution

WooCommerce holds 68.2% share of all Freshchat e-commerce stores (1,399) , with Custom at 15.9% and Magento at 6.8% (November 2025) .

Note: This broader distribution includes all stores with e-commerce indicators such as platform detection, shopping cart presence, or payment integration. This liberal approach may include some false positives (e.g., WooCommerce installations used for non-commercial purposes) but provides comprehensive market coverage for lead generation and competitive analysis.

Top 10 Platforms (All Stores)

1,399 stores

Custom 15.9%

326 stores

140 stores

127 stores

14 stores

20 stores

10 stores

5 stores

2 stores

Visual Distribution

Distribution of top 10 platforms by all stores (November 2025)
E-commerce platforms distribution for all stores in Freshchat
Platform Total Stores Percentage
WooCommerce 1399 68.18%
Custom 326 15.89%
Magento 140 6.82%
Shopify 127 6.19%
BigCommerce 14 0.68%
nopCommerce 20 0.97%
PrestaShop 10 0.49%
ShopBase 5 0.24%
Lightspeed eCom 2 0.10%
Salesforce Commerce Cloud 4 0.19%
Workstand 1 0.05%
Wake 1 0.05%
Dooca 1 0.05%
Smartstore 1 0.05%
OpenCart 1 0.05%

Categories Distribution

Electronics & Technology leads with 58.4% of all stores (587 stores) , followed by Health & Beauty (15.5%) and Clothing & Accessories (10.5%) .

Top 10 Categories

Electronics & Technology 58.4%

587 stores

Health & Beauty 15.5%

156 stores

Clothing & Accessories 10.5%

106 stores

Food & Beverages 3.0%

30 stores

Vehicles & Parts 2.6%

26 stores

Home & Garden 1.9%

19 stores

Business & Industrial 1.5%

15 stores

Tools & Hardware 1.1%

11 stores

Jewelry & Watches 0.9%

9 stores

Books & Media 0.9%

9 stores

Visual Distribution

Distribution of top 10 Freshchat store categories (November 2025)
Distribution of categories in Freshchat e-commerce stores
Category Number of Stores Percentage
Electronics & Technology 587 58.41%
Health & Beauty 156 15.52%
Clothing & Accessories 106 10.55%
Food & Beverages 30 2.99%
Vehicles & Parts 26 2.59%
Home & Garden 19 1.89%
Business & Industrial 15 1.49%
Tools & Hardware 11 1.09%
Jewelry & Watches 9 0.90%
Books & Media 9 0.90%
Furniture & Home Decor 8 0.80%
Office Supplies 8 0.80%
Pets & Pet Supplies 8 0.80%
Arts & Entertainment 7 0.70%
Sporting Goods & Outdoor Gear 6 0.60%

Payment Providers Distribution

MasterCard leads with 40.3% among AI-verified physical stores (812 stores) , followed by American Express (39.7%) and PayPal (8.7%) .

Base: 1,572 AI-verified physical stores with detectable payment providers (75.1% coverage of all stores). Percentages show share of detected provider instances (stores may use multiple providers).

Detected from checkout/payment scripts and provider tags; off-site/manual payments excluded where undetectable.

Top 10 Payment Providers

812 stores

800 stores

175 stores

VISA 6.0%

120 stores

21 stores

20 stores

16 stores

13 stores

12 stores

Swish 0.3%

7 stores

Visual Distribution

Distribution of top 10 Freshchat payment providers (November 2025)
Distribution of payment providers in Freshchat e-commerce stores
Payment Provider Store Count Market Share
MasterCard 812 40.30%
American Express 800 39.70%
PayPal 175 8.68%
VISA 120 5.96%
Klarna 21 1.04%
Stripe Connect 20 0.99%
Apple Pay 16 0.79%
Google Pay 13 0.65%
SagePay 12 0.60%
Swish 7 0.35%
JCB 5 0.25%
AfterPay 4 0.20%
Bolt 4 0.20%
Interac e-Transfer 3 0.15%
Braintree 3 0.15%

Shipping Carriers Distribution

UPS leads with 22.1% among AI-verified physical stores (52 stores) , followed by DHL (20.4%) and FedEx (14.5%) .

Base: 157 AI-verified physical stores with detectable shipping carriers (7.5% coverage of all stores). Percentages show share of detected carrier instances (stores may use multiple carriers).

Detected from checkout/shipping pages and shipment widgets; cross-border carriers included where visible.

Top 10 Shipping Carriers

UPS 22.1%

52 stores

DHL 20.4%

48 stores

FedEx 14.5%

34 stores

USPS 13.6%

32 stores

DPD 6.4%

15 stores

4PX 4.3%

10 stores

7 stores

6 stores

6 stores

6 stores

Visual Distribution

Distribution of top 10 Freshchat shipping carriers (November 2025)
Distribution of shipping carriers in Freshchat e-commerce stores
Shipping Carrier Store Count Market Share
UPS 52 22.13%
DHL 48 20.43%
FedEx 34 14.47%
USPS 32 13.62%
DPD 15 6.38%
4PX 10 4.26%
Royal Mail 7 2.98%
Canada Post 6 2.55%
PostNord 6 2.55%
Australia Post 6 2.55%
PostNL 5 2.13%
Pitney Bowes 4 1.70%
Correos 4 1.70%
Purolator 3 1.28%
GLS 3 1.28%

Store Launch Timeline

Over the past 12 months, 21 new stores were launched in Freshchat , with the highest activity in 2025-10 (3 stores) , demonstrating ongoing growth in the e-commerce market.

Last 12 Months

2025-10 14.3%

3 stores launched

2025-09 9.5%

2 stores launched

2025-08 14.3%

3 stores launched

2025-07 4.8%

1 stores launched

2025-06 23.8%

5 stores launched

2025-05 4.8%

1 stores launched

2025-03 14.3%

3 stores launched

2025-01 9.5%

2 stores launched

2024-11 4.8%

1 stores launched

Monthly Trend

Monthly store launches in Freshchat (November 2025)
Monthly store launches in Freshchat over the past 12 months
Month Stores Launched Percentage
2025-10 3 14.29%
2025-09 2 9.52%
2025-08 3 14.29%
2025-07 1 4.76%
2025-06 5 23.81%
2025-05 1 4.76%
2025-03 3 14.29%
2025-01 2 9.52%
2024-11 1 4.76%

Active Stores by Launch Year

Currently, 1,360 active stores in Freshchat are tracked in our database , with the most stores launched in 2025 (20 stores still active) . This shows the distribution of currently active stores by their original launch year.

Active Stores by Launch Year

2025 1.5%

20 active stores

2024 1.8%

24 active stores

2023 3.8%

52 active stores

2022 8.6%

117 active stores

2021 19.4%

264 active stores

2020 21.8%

296 active stores

2019 20.0%

272 active stores

2018 2.8%

38 active stores

2017 3.5%

48 active stores

2016 1.4%

19 active stores

2015 1.1%

15 active stores

2014 1.7%

23 active stores

2013 1.8%

24 active stores

2012 1.3%

17 active stores

2011 1.3%

18 active stores

Distribution by Launch Year

Active stores in Freshchat by original launch year (November 2025)
Active stores in Freshchat by launch year
Launch Year Active Stores Percentage
2025 20 1.47%
2024 24 1.76%
2023 52 3.82%
2022 117 8.60%
2021 264 19.41%
2020 296 21.76%
2019 272 20.00%
2018 38 2.79%
2017 48 3.53%
2016 19 1.40%
2015 15 1.10%
2014 23 1.69%
2013 24 1.76%
2012 17 1.25%
2011 18 1.32%
2010 8 0.59%
2009 15 1.10%
2008 10 0.74%
2007 8 0.59%
2006 11 0.81%
2005 5 0.37%
2004 6 0.44%
2003 12 0.88%
2002 4 0.29%
2001 12 0.88%
2000 8 0.59%
1999 5 0.37%
1998 3 0.22%
1997 1 0.07%
1996 4 0.29%
1995 1 0.07%

Social Media Usage

Facebook leads with 28.9% among stores with at least one detectable social profile (291 stores) , followed by Instagram (22.6%) and Twitter (12.1%) .

Base: 527 stores with any detectable social profile (25.2% of all stores). Percentages show share of detected platform instances (stores may use multiple platforms).

Links and embeds detected on public pages; private/hidden profiles not counted.

Top 10 Social Platforms

Facebook 28.9%

291 stores

Instagram 22.6%

228 stores

Twitter 12.1%

122 stores

YouTube 11.2%

113 stores

LinkedIn 7.4%

75 stores

X 6.2%

62 stores

WhatsApp 4.3%

43 stores

Pinterest 4.1%

41 stores

TikTok 2.7%

27 stores

Vimeo 0.6%

6 stores

Visual Distribution

Distribution of social media platforms in Freshchat (November 2025)
Distribution of social media platforms in Freshchat e-commerce stores
Social Platform Store Count Market Share
Facebook 291 28.87%
Instagram 228 22.62%
Twitter 122 12.10%
YouTube 113 11.21%
LinkedIn 75 7.44%
X 62 6.15%
WhatsApp 43 4.27%
Pinterest 41 4.07%
TikTok 27 2.68%
Vimeo 6 0.60%

Geographic Distribution

United Kingdom leads with 66.3% (764 AI-verified stores) , followed by United States (14.1%) and Canada (2.9%) .

Base: 1,153 AI-verified stores across 20 countries. Percentages show share among AI-verified stores.

Top 10 Countries

764 AI-verified stores

162 AI-verified stores

33 AI-verified stores

India 2.2%

25 AI-verified stores

23 AI-verified stores

19 AI-verified stores

18 AI-verified stores

14 AI-verified stores

14 AI-verified stores

10 AI-verified stores

Visual Distribution

Geographic distribution of stores using Freshchat (November 2025)
Geographic distribution of stores using Freshchat
Country AI-Verified Store Count Market Share
United Kingdom 764 66.26%
United States 162 14.05%
Canada 33 2.86%
India 25 2.17%
Sweden 23 1.99%
Netherlands 19 1.65%
Australia 18 1.56%
Mexico 14 1.21%
Germany 14 1.21%
Finland 10 0.87%
Italy 10 0.87%
Guatemala 9 0.78%
France 8 0.69%
South Africa 7 0.61%
Spain 7 0.61%
Honduras 7 0.61%
El Salvador 7 0.61%
Malaysia 6 0.52%
Poland 5 0.43%
Costa Rica 5 0.43%

Dataset Coverage

Field Rows count Coverage
Website 2.1k 100.00%
Emails 764.0 36.50%
Phones 1.3k 63.98%
Ecommerce platform 2.1k 99.09%
Couriers 157.0 7.50%
Payment Providers 1.6k 75.11%
Categories 1.2k 58.62%
Social Media 527.0 25.18%

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Frequently Asked Questions

What data is included in the Freshchat E-commerce Database?

Our database covers over 1.4k Freshchat physical stores, including website URLs, verified contacts (emails, phones), e-commerce platforms, product counts, categories, estimated monthly traffic, and more.

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We update our database quarterly, using web crawling, AI analysis, and manual verification. This ensures you always receive the most accurate, relevant, and actionable data.

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