Freshchat Technology Adoption in E-commerce
Discover 462.0 verified e-commerce stores using Freshchat. Analyze technology adoption, market trends, integration patterns, and business insights.
Detected across 611.0 domains. 462.0 verified as active stores with physical delivery.
· · Next full refresh: April 2026
462.0 verified active stores out of 611.0 detected · 75.6% verification rate
E-commerce Platforms Distribution
Custom leads with 49.3% of stores with physical delivery (226 stores) , followed by Shopify (20.1%) and WooCommerce (12.0%) .
Note: This distribution covers only stores selling physical products with active shopping carts and physical product shipping. Digital products, services, and non-transactional sites are excluded. All stores are verified by our proprietary AI model to ensure accurate e-commerce classification.
Top 10 Platforms (Physical Delivery)
226 stores
92 stores
55 stores
45 stores
9 stores
8 stores
6 stores
6 stores
4 stores
2 stores
Visual Distribution
| Platform | Stores with Physical Delivery | Percentage |
|---|---|---|
| Custom | 226 | 49.34% |
| Shopify | 92 | 20.09% |
| WooCommerce | 55 | 12.01% |
| Magento | 45 | 9.83% |
| CS-Cart | 9 | 1.97% |
| BigCommerce | 8 | 1.75% |
| PrestaShop | 6 | 1.31% |
| nopCommerce | 6 | 1.31% |
| Askas | 4 | 0.87% |
| Wake | 2 | 0.44% |
| Shopiteka | 1 | 0.22% |
| Volusion | 1 | 0.22% |
| CS Cart, CS-Cart | 1 | 0.22% |
| Smartstore | 1 | 0.22% |
| VTEX | 1 | 0.22% |
All Stores Distribution
Custom holds 38.8% share of all Freshchat e-commerce stores (226) , with Shopify at 18.0% and WooCommerce at 22.7% (March 2026) .
Note: This broader view includes all domains where e-commerce signals were detected, useful for lead generation and competitive analysis. Some may be inactive or non-transactional. For verified active stores, see the default view above.
Top 10 Platforms (All Stores)
226 stores
105 stores
132 stores
67 stores
9 stores
10 stores
7 stores
15 stores
4 stores
2 stores
Visual Distribution
| Platform | Total Stores | Percentage |
|---|---|---|
| Custom | 226 | 38.83% |
| Shopify | 105 | 18.04% |
| WooCommerce | 132 | 22.68% |
| Magento | 67 | 11.51% |
| CS-Cart | 9 | 1.55% |
| BigCommerce | 10 | 1.72% |
| PrestaShop | 7 | 1.20% |
| nopCommerce | 15 | 2.58% |
| Askas | 4 | 0.69% |
| Wake | 2 | 0.34% |
| Shopiteka | 1 | 0.17% |
| Volusion | 1 | 0.17% |
| CS Cart, CS-Cart | 1 | 0.17% |
| Smartstore | 1 | 0.17% |
| VTEX | 1 | 0.17% |
Categories Distribution
Toys & Games leads with 26.8% of all stores (118 stores) , followed by Clothing & Accessories (17.7%) and Health & Beauty (9.5%) .
Base: 441 AI-verified stores with physical delivery and detected product categories (95.5% of all verified stores). Percentages show share of stores within each category.
Top 10 Categories
118 stores
78 stores
42 stores
36 stores
29 stores
27 stores
26 stores
19 stores
17 stores
13 stores
Visual Distribution
| Category | Number of Stores | Percentage |
|---|---|---|
| Toys & Games | 118 | 26.76% |
| Clothing & Accessories | 78 | 17.69% |
| Health & Beauty | 42 | 9.52% |
| Electronics & Technology | 36 | 8.16% |
| Business & Industrial | 29 | 6.58% |
| Home & Garden | 27 | 6.12% |
| Sporting Goods & Outdoor Gear | 26 | 5.90% |
| Food & Beverages | 19 | 4.31% |
| Gifts & Special Occasions | 17 | 3.85% |
| Tools & Hardware | 13 | 2.95% |
| Pets & Pet Supplies | 10 | 2.27% |
| Arts & Entertainment | 8 | 1.81% |
| Jewelry & Watches | 7 | 1.59% |
| Books & Media | 6 | 1.36% |
| Vehicles & Parts | 5 | 1.13% |
Payment Providers Distribution
PayPal leads with 40.8% among AI-verified physical stores (161 stores) , followed by American Express (13.2%) and MasterCard (12.9%) .
Base: 258 AI-verified physical stores with detectable payment providers (42.2% coverage of all stores). Percentages show share of detected provider instances (stores may use multiple providers).
Detected from checkout/payment scripts and provider tags; off-site/manual payments excluded where undetectable.
Top 10 Payment Providers
161 stores
52 stores
51 stores
22 stores
20 stores
19 stores
16 stores
15 stores
10 stores
9 stores
Visual Distribution
| Payment Provider | Store Count | Market Share |
|---|---|---|
| PayPal | 161 | 40.76% |
| American Express | 52 | 13.16% |
| MasterCard | 51 | 12.91% |
| Apple Pay | 22 | 5.57% |
| Stripe Connect | 20 | 5.06% |
| VISA | 19 | 4.81% |
| Klarna | 16 | 4.05% |
| Google Pay | 15 | 3.80% |
| SagePay | 10 | 2.53% |
| JCB | 9 | 2.28% |
| Amazon Pay | 5 | 1.27% |
| AfterPay | 5 | 1.27% |
| Interac e-Transfer | 4 | 1.01% |
| AliPay | 3 | 0.76% |
| Bolt | 3 | 0.76% |
Shipping Carriers Distribution
USPS leads with 27.2% among AI-verified physical stores (136 stores) , followed by UPS (24.6%) and FedEx (23.8%) .
Base: 246 AI-verified physical stores with detectable shipping carriers (40.3% coverage of all stores). Percentages show share of detected carrier instances (stores may use multiple carriers).
Detected from checkout/shipping pages and shipment widgets; cross-border carriers included where visible.
Top 10 Shipping Carriers
136 stores
123 stores
119 stores
46 stores
14 stores
13 stores
12 stores
8 stores
7 stores
5 stores
Visual Distribution
| Shipping Carrier | Store Count | Market Share |
|---|---|---|
| USPS | 136 | 27.20% |
| UPS | 123 | 24.60% |
| FedEx | 119 | 23.80% |
| DHL | 46 | 9.20% |
| DPD | 14 | 2.80% |
| 4PX | 13 | 2.60% |
| Royal Mail | 12 | 2.40% |
| Australia Post | 8 | 1.60% |
| Canada Post | 7 | 1.40% |
| PostNL | 5 | 1.00% |
| PostNord | 4 | 0.80% |
| XpressPost | 4 | 0.80% |
| Correios | 3 | 0.60% |
| Correos | 3 | 0.60% |
| Fastway | 3 | 0.60% |
Store Launch Timeline
Over the past 12 months, 20 new stores were launched in Freshchat , with the highest activity in 2026-02 (1 stores) , demonstrating ongoing growth in the e-commerce market.
Last 12 Months
1 stores launched
1 stores launched
1 stores launched
5 stores launched
3 stores launched
2 stores launched
4 stores launched
3 stores launched
Monthly Trend
| Month | Stores Launched | Percentage |
|---|---|---|
| 2026-02 | 1 | 5.00% |
| 2026-01 | 1 | 5.00% |
| 2025-11 | 1 | 5.00% |
| 2025-10 | 5 | 25.00% |
| 2025-09 | 3 | 15.00% |
| 2025-08 | 2 | 10.00% |
| 2025-06 | 4 | 20.00% |
| 2025-05 | 3 | 15.00% |
Active Stores by Launch Year
Currently, 447 active stores in Freshchat are tracked in our database , with the most stores launched in 2026 (2 stores still active) . This shows the distribution of currently active stores by their original launch year.
Active Stores by Launch Year
2 active stores
23 active stores
11 active stores
14 active stores
71 active stores
43 active stores
72 active stores
31 active stores
22 active stores
27 active stores
9 active stores
9 active stores
8 active stores
9 active stores
6 active stores
Distribution by Launch Year
| Launch Year | Active Stores | Percentage |
|---|---|---|
| 2026 | 2 | 0.45% |
| 2025 | 23 | 5.15% |
| 2024 | 11 | 2.46% |
| 2023 | 14 | 3.13% |
| 2022 | 71 | 15.88% |
| 2021 | 43 | 9.62% |
| 2020 | 72 | 16.11% |
| 2019 | 31 | 6.94% |
| 2018 | 22 | 4.92% |
| 2017 | 27 | 6.04% |
| 2016 | 9 | 2.01% |
| 2015 | 9 | 2.01% |
| 2014 | 8 | 1.79% |
| 2013 | 9 | 2.01% |
| 2012 | 6 | 1.34% |
| 2011 | 12 | 2.68% |
| 2010 | 4 | 0.89% |
| 2009 | 9 | 2.01% |
| 2008 | 5 | 1.12% |
| 2007 | 7 | 1.57% |
| 2006 | 7 | 1.57% |
| 2005 | 2 | 0.45% |
| 2004 | 7 | 1.57% |
| 2003 | 6 | 1.34% |
| 2002 | 4 | 0.89% |
| 2001 | 9 | 2.01% |
| 2000 | 6 | 1.34% |
| 1999 | 3 | 0.67% |
| 1998 | 3 | 0.67% |
| 1997 | 1 | 0.22% |
| 1996 | 4 | 0.89% |
| 1995 | 1 | 0.22% |
Geographic Distribution
United States leads with 35.1% (142 AI-verified stores) , followed by United Kingdom (23.0%) and Canada (7.9%) .
Base: 404 AI-verified stores across 20 countries. Percentages show share among AI-verified stores.
Top 10 Countries
142 AI-verified stores
93 AI-verified stores
32 AI-verified stores
20 AI-verified stores
14 AI-verified stores
12 AI-verified stores
11 AI-verified stores
10 AI-verified stores
9 AI-verified stores
9 AI-verified stores
Visual Distribution
| Country | AI-Verified Store Count | Market Share |
|---|---|---|
| United States | 142 | 35.15% |
| United Kingdom | 93 | 23.02% |
| Canada | 32 | 7.92% |
| Australia | 20 | 4.95% |
| India | 14 | 3.47% |
| Netherlands | 12 | 2.97% |
| Germany | 11 | 2.72% |
| Mexico | 10 | 2.48% |
| Sweden | 9 | 2.23% |
| Guatemala | 9 | 2.23% |
| El Salvador | 7 | 1.73% |
| Italy | 7 | 1.73% |
| Honduras | 7 | 1.73% |
| Spain | 5 | 1.24% |
| Costa Rica | 5 | 1.24% |
| Poland | 5 | 1.24% |
| South Africa | 4 | 0.99% |
| Nicaragua | 4 | 0.99% |
| Brazil | 4 | 0.99% |
| Malaysia | 4 | 0.99% |
Featured Stores
A selection of notable and recently launched stores in this segment.
Notable Stores
A sample of well-known stores in this segment tracked by ShopRank.
Magento - Electronics & Technology
BigCommerce - Furniture & Home Decor
Shopify - Sporting Goods & Outdoor Gear
Custom - Electronics & Technology
Custom - Home & Garden
New Stores
Recently launched stores detected by ShopRank in the last full month.
Custom - Health & Beauty
Data Coverage
| Field | Rows count | Coverage |
|---|---|---|
| Website | 611.0 | 100.00% |
| Emails | 251.0 | 41.08% |
| Phones | 184.0 | 30.11% |
| Ecommerce platform | 598.0 | 97.87% |
| Couriers | 246.0 | 40.26% |
| Payment Providers | 258.0 | 42.23% |
| Categories | 456.0 | 74.63% |
| Social Media | 334.0 | 54.66% |
Coverage reflects detectability from public website analysis. Payment providers and shipping carriers are identified from checkout pages and shipping widgets. Stores using off-site payment flows or custom shipping integrations may not be detected. Actual adoption rates are higher than shown.
Market Intelligence
On-demand market analysis
Self-service access to market data and insights
- Search and segment stores by any criteria
- API integration for automated workflows
- Monthly data refreshes
- Market sizing and segmentation
Strategic Intelligence
Custom research and competitive analysis
Tailored intelligence for strategic decisions
- Custom market reports and analysis
- Competitive landscape monitoring
- Dedicated analyst support
- Flexible licensing and enterprise pricing
Market Intelligence
Understand the Freshchat e-commerce landscape:
Analyze 462.0 verified e-commerce stores on Freshchat - technology adoption, market share, competitive positioning.
- Track Competitive Shifts
-
Monitor platform migrations, technology adoption, and market share changes across Freshchat e-commerce.
- Size Your Addressable Market
-
Segment stores by platform, category, traffic tier, and payment infrastructure to quantify your market opportunity.
- Monitor Adoption Trends
-
Identify which payment providers, shipping carriers, and platforms are gaining or losing traction.
Data Access
- Interactive search and filtering via web app
- REST API for programmatic access and automation
- Monthly data refreshes with historical tracking
Use Cases
- Competitive intelligence and market sizing
- Technology adoption and platform migration analysis
- Sales prospecting and account-based targeting
- Investment research and due diligence
Frequently Asked Questions
- What data is included in the Freshchat e-commerce intelligence?
-
We track 462.0 verified Freshchat e-commerce stores with 50+ data points per store: e-commerce platform, product counts, categories, payment providers, shipping carriers, estimated traffic, technology stack, and verified business contacts.
- How is the data collected and how often is it updated?
-
We continuously crawl 300M+ domains using proprietary web crawlers, AI classification, and technology fingerprinting. The database is refreshed monthly, so you always work with current market data.
- How do I access the data?
-
Self-service plans give you instant access through our web app and REST API. You can search, filter, and segment stores interactively or integrate programmatically into your workflows. View plans →
- Can I filter by specific segments?
-
Yes. You can segment by country, platform, store size, product category, payment provider, shipping carrier, traffic tier, and more. All filtering is available through both the web app and API.
- Do you offer enterprise or custom licensing?
-
Yes. For large-scale data needs, custom market reports, or dedicated support, contact us to discuss enterprise pricing.
Social Media Usage
Facebook leads with 30.1% among stores with at least one detectable social profile (235 stores) , followed by Instagram (24.3%) and YouTube (11.5%) .
Base: 334 stores with any detectable social profile (54.7% of all stores). Percentages show share of detected platform instances (stores may use multiple platforms).
Links and embeds detected on public pages; private/hidden profiles not counted.
Top 10 Social Platforms
235 stores
190 stores
90 stores
89 stores
52 stores
42 stores
40 stores
29 stores
12 stores
3 stores
Visual Distribution