Freshchat Technology Adoption in E-commerce
Discover 1.5k e-commerce stores using Freshchat. Analyze technology adoption, market trends, integration patterns, and business insights.
· · Next full refresh: December 2025
E-commerce Platforms Distribution
WooCommerce leads with 56.3% of stores with physical delivery (816 stores) , followed by Custom (26.9%) and Magento (7.7%) .
Note: This distribution covers only stores selling physical products with active shopping carts and physical product shipping. Digital products, services, and non-transactional sites are excluded. All stores are verified by our proprietary AI model to ensure accurate e-commerce classification.
Top 10 Platforms (Physical Delivery)
816 stores
390 stores
111 stores
93 stores
10 stores
8 stores
7 stores
5 stores
2 stores
2 stores
Visual Distribution
| Platform | Stores with Physical Delivery | Percentage |
|---|---|---|
| WooCommerce | 816 | 56.31% |
| Custom | 390 | 26.92% |
| Magento | 111 | 7.66% |
| Shopify | 93 | 6.42% |
| BigCommerce | 10 | 0.69% |
| nopCommerce | 8 | 0.55% |
| PrestaShop | 7 | 0.48% |
| ShopBase | 5 | 0.35% |
| Salesforce Commerce Cloud | 2 | 0.14% |
| Lightspeed eCom | 2 | 0.14% |
| EasyStore | 1 | 0.07% |
| Volusion | 1 | 0.07% |
| nopCommerce, WooCommerce | 1 | 0.07% |
| Workstand | 1 | 0.07% |
| Smartstore | 1 | 0.07% |
All Stores Distribution
WooCommerce holds 66.3% share of all Freshchat e-commerce stores (1,402) , with Custom at 18.4% and Magento at 6.5% (November 2025) .
Note: This broader distribution includes all stores with e-commerce indicators such as platform detection, shopping cart presence, or payment integration. This liberal approach may include some false positives (e.g., WooCommerce installations used for non-commercial purposes) but provides comprehensive market coverage for lead generation and competitive analysis.
Top 10 Platforms (All Stores)
1,402 stores
390 stores
138 stores
127 stores
14 stores
19 stores
10 stores
5 stores
4 stores
2 stores
Visual Distribution
| Platform | Total Stores | Percentage |
|---|---|---|
| WooCommerce | 1402 | 66.26% |
| Custom | 390 | 18.43% |
| Magento | 138 | 6.52% |
| Shopify | 127 | 6.00% |
| BigCommerce | 14 | 0.66% |
| nopCommerce | 19 | 0.90% |
| PrestaShop | 10 | 0.47% |
| ShopBase | 5 | 0.24% |
| Salesforce Commerce Cloud | 4 | 0.19% |
| Lightspeed eCom | 2 | 0.09% |
| EasyStore | 1 | 0.05% |
| Volusion | 1 | 0.05% |
| nopCommerce, WooCommerce | 1 | 0.05% |
| Workstand | 1 | 0.05% |
| Smartstore | 1 | 0.05% |
Categories Distribution
Electronics & Technology leads with 57.4% of all stores (596 stores) , followed by Health & Beauty (15.4%) and Clothing & Accessories (10.4%) .
Top 10 Categories
596 stores
160 stores
108 stores
31 stores
31 stores
23 stores
17 stores
11 stores
11 stores
9 stores
Visual Distribution
| Category | Number of Stores | Percentage |
|---|---|---|
| Electronics & Technology | 596 | 57.42% |
| Health & Beauty | 160 | 15.41% |
| Clothing & Accessories | 108 | 10.40% |
| Vehicles & Parts | 31 | 2.99% |
| Food & Beverages | 31 | 2.99% |
| Home & Garden | 23 | 2.22% |
| Business & Industrial | 17 | 1.64% |
| Tools & Hardware | 11 | 1.06% |
| Furniture & Home Decor | 11 | 1.06% |
| Books & Media | 9 | 0.87% |
| Arts & Entertainment | 9 | 0.87% |
| Jewelry & Watches | 9 | 0.87% |
| Pets & Pet Supplies | 9 | 0.87% |
| Office Supplies | 8 | 0.77% |
| Sporting Goods & Outdoor Gear | 6 | 0.58% |
Payment Providers Distribution
MasterCard leads with 40.2% among AI-verified physical stores (814 stores) , followed by American Express (39.7%) and PayPal (8.6%) .
Base: 1,580 AI-verified physical stores with detectable payment providers (73.2% coverage of all stores). Percentages show share of detected provider instances (stores may use multiple providers).
Detected from checkout/payment scripts and provider tags; off-site/manual payments excluded where undetectable.
Top 10 Payment Providers
814 stores
803 stores
175 stores
121 stores
22 stores
20 stores
17 stores
13 stores
12 stores
8 stores
Visual Distribution
| Payment Provider | Store Count | Market Share |
|---|---|---|
| MasterCard | 814 | 40.20% |
| American Express | 803 | 39.65% |
| PayPal | 175 | 8.64% |
| VISA | 121 | 5.98% |
| Klarna | 22 | 1.09% |
| Stripe Connect | 20 | 0.99% |
| Apple Pay | 17 | 0.84% |
| Google Pay | 13 | 0.64% |
| SagePay | 12 | 0.59% |
| Swish | 8 | 0.40% |
| JCB | 5 | 0.25% |
| Bolt | 5 | 0.25% |
| AfterPay | 4 | 0.20% |
| Interac e-Transfer | 3 | 0.15% |
| Braintree | 3 | 0.15% |
Shipping Carriers Distribution
UPS leads with 22.8% among AI-verified physical stores (54 stores) , followed by DHL (20.3%) and FedEx (14.3%) .
Base: 161 AI-verified physical stores with detectable shipping carriers (7.5% coverage of all stores). Percentages show share of detected carrier instances (stores may use multiple carriers).
Detected from checkout/shipping pages and shipment widgets; cross-border carriers included where visible.
Top 10 Shipping Carriers
54 stores
48 stores
34 stores
32 stores
15 stores
10 stores
7 stores
6 stores
6 stores
6 stores
Visual Distribution
| Shipping Carrier | Store Count | Market Share |
|---|---|---|
| UPS | 54 | 22.78% |
| DHL | 48 | 20.25% |
| FedEx | 34 | 14.35% |
| USPS | 32 | 13.50% |
| DPD | 15 | 6.33% |
| 4PX | 10 | 4.22% |
| Royal Mail | 7 | 2.95% |
| Australia Post | 6 | 2.53% |
| PostNord | 6 | 2.53% |
| Canada Post | 6 | 2.53% |
| PostNL | 5 | 2.11% |
| Pitney Bowes | 4 | 1.69% |
| Correos | 4 | 1.69% |
| Purolator | 3 | 1.27% |
| GLS | 3 | 1.27% |
Store Launch Timeline
Over the past 12 months, 21 new stores were launched in Freshchat , with the highest activity in 2025-10 (3 stores) , demonstrating ongoing growth in the e-commerce market.
Last 12 Months
3 stores launched
2 stores launched
3 stores launched
1 stores launched
5 stores launched
1 stores launched
3 stores launched
2 stores launched
1 stores launched
Monthly Trend
| Month | Stores Launched | Percentage |
|---|---|---|
| 2025-10 | 3 | 14.29% |
| 2025-09 | 2 | 9.52% |
| 2025-08 | 3 | 14.29% |
| 2025-07 | 1 | 4.76% |
| 2025-06 | 5 | 23.81% |
| 2025-05 | 1 | 4.76% |
| 2025-03 | 3 | 14.29% |
| 2025-01 | 2 | 9.52% |
| 2024-11 | 1 | 4.76% |
Active Stores by Launch Year
Currently, 1,421 active stores in Freshchat are tracked in our database , with the most stores launched in 2025 (20 stores still active) . This shows the distribution of currently active stores by their original launch year.
Active Stores by Launch Year
20 active stores
25 active stores
66 active stores
116 active stores
268 active stores
313 active stores
276 active stores
45 active stores
51 active stores
19 active stores
15 active stores
24 active stores
27 active stores
17 active stores
19 active stores
Distribution by Launch Year
| Launch Year | Active Stores | Percentage |
|---|---|---|
| 2025 | 20 | 1.41% |
| 2024 | 25 | 1.76% |
| 2023 | 66 | 4.64% |
| 2022 | 116 | 8.16% |
| 2021 | 268 | 18.86% |
| 2020 | 313 | 22.03% |
| 2019 | 276 | 19.42% |
| 2018 | 45 | 3.17% |
| 2017 | 51 | 3.59% |
| 2016 | 19 | 1.34% |
| 2015 | 15 | 1.06% |
| 2014 | 24 | 1.69% |
| 2013 | 27 | 1.90% |
| 2012 | 17 | 1.20% |
| 2011 | 19 | 1.34% |
| 2010 | 10 | 0.70% |
| 2009 | 16 | 1.13% |
| 2008 | 9 | 0.63% |
| 2007 | 8 | 0.56% |
| 2006 | 12 | 0.84% |
| 2005 | 6 | 0.42% |
| 2004 | 6 | 0.42% |
| 2003 | 11 | 0.77% |
| 2002 | 4 | 0.28% |
| 2001 | 13 | 0.91% |
| 2000 | 8 | 0.56% |
| 1999 | 5 | 0.35% |
| 1998 | 3 | 0.21% |
| 1997 | 2 | 0.14% |
| 1996 | 5 | 0.35% |
| 1995 | 2 | 0.14% |
Geographic Distribution
United Kingdom leads with 64.9% (773 AI-verified stores) , followed by United States (13.9%) and Sweden (3.3%) .
Base: 1,191 AI-verified stores across 20 countries. Percentages show share among AI-verified stores.
Top 10 Countries
773 AI-verified stores
166 AI-verified stores
39 AI-verified stores
35 AI-verified stores
27 AI-verified stores
21 AI-verified stores
18 AI-verified stores
14 AI-verified stores
14 AI-verified stores
10 AI-verified stores
Visual Distribution
| Country | AI-Verified Store Count | Market Share |
|---|---|---|
| United Kingdom | 773 | 64.90% |
| United States | 166 | 13.94% |
| Sweden | 39 | 3.27% |
| Canada | 35 | 2.94% |
| India | 27 | 2.27% |
| Netherlands | 21 | 1.76% |
| Australia | 18 | 1.51% |
| Mexico | 14 | 1.18% |
| Germany | 14 | 1.18% |
| Finland | 10 | 0.84% |
| Italy | 10 | 0.84% |
| Guatemala | 9 | 0.76% |
| South Africa | 8 | 0.67% |
| El Salvador | 8 | 0.67% |
| France | 8 | 0.67% |
| Spain | 7 | 0.59% |
| Honduras | 7 | 0.59% |
| Malaysia | 6 | 0.50% |
| Costa Rica | 6 | 0.50% |
| Poland | 5 | 0.42% |
Featured Stores
Discover the strongest performers and newest entrants in Freshchat's e-commerce landscape.
Top Stores by GMV
Data will be available soon.
New Stores
Recently launched ecommerce sites detected by ShopRank in the last full month.
Custom — Home & Garden
Magento — Office Supplies
WooCommerce — Home & Garden
Dataset Coverage
| Field | Rows count | Coverage |
|---|---|---|
| Website | 2.2k | 100.00% |
| Emails | 794.0 | 36.79% |
| Phones | 1.4k | 63.67% |
| Ecommerce platform | 2.1k | 99.12% |
| Couriers | 161.0 | 7.46% |
| Payment Providers | 1.6k | 73.22% |
| Categories | 1.3k | 58.43% |
| Social Media | 561.0 | 26.00% |
Starter Package
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Maximize Your ROI
Use our detailed Freshchat E-commerce Database to:
Gain actionable insights into 1.5k physical stores in Freshchat.
- Identify High-Value Leads
-
Quickly find and contact the best decision-makers at Freshchat online stores.
- Conduct Competitive Analysis
-
Analyze your competitors' market share, product categories, and technology stacks.
- Direct Outreach
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Access verified business contacts to accelerate your sales and marketing outreach.
Data Format & Delivery
Available Formats
- CSV
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Delivery Methods
- Direct download
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Use Cases
- Lead Generation
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- Direct Marketing
- Email Marketing
- B2B Retargeting
- Market Research
Frequently Asked Questions
- What data is included in the Freshchat E-commerce Database?
-
Our database covers over 1.5k Freshchat physical stores, including website URLs, verified contacts (emails, phones), e-commerce platforms, product counts, categories, estimated monthly traffic, and more.
- How fresh is your data and how often is it updated?
-
We update our database quarterly, using web crawling, AI analysis, and manual verification. This ensures you always receive the most accurate, relevant, and actionable data.
- Can I get a free sample before purchasing?
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Absolutely! Contact us to request a free sample dataset customized to your needs. We're happy to provide demos and answer any questions.
- Can I buy only selected segments of data?
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Yes, you can purchase targeted segments tailored specifically to your business needs—by industry, platform, store size, and more. Contact us for details.
- How quickly can I access the full dataset after purchase?
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You'll receive immediate access upon payment completion. Our data can be downloaded directly or delivered via email or API.
- What licensing options are available?
-
We offer flexible licensing: one-time purchases, annual subscriptions, and customized enterprise plans. Reach out to discuss the best solution for your business.
Social Media Usage
Facebook leads with 29.5% among stores with at least one detectable social profile (326 stores) , followed by Instagram (22.3%) and Twitter (11.9%) .
Base: 561 stores with any detectable social profile (26.0% of all stores). Percentages show share of detected platform instances (stores may use multiple platforms).
Links and embeds detected on public pages; private/hidden profiles not counted.
Top 10 Social Platforms
326 stores
247 stores
132 stores
124 stores
85 stores
63 stores
49 stores
45 stores
29 stores
6 stores
Visual Distribution