Intercom Technology Adoption in E-commerce
Discover 79 verified e-commerce stores using Intercom. Analyze technology adoption, market trends, integration patterns, and business insights.
Detected across 190 domains. 79 verified as active stores with physical delivery.
This is a public report preview. Use the catalog, exports or API for account lists. Fields depend on your plan; coverage varies by merchant.
79 verified active stores out of 190 detected · 41.6% verification rate
E-commerce Platforms Distribution
WooCommerce stores with 65.8% of stores with physical delivery (52 stores) , followed by Custom (12.7%) and Salesforce Commerce Cloud (10.1%) .
Base: 79 active verified stores, including those without a detected platform. Rankings show leading platform combinations; displayed percentages need not sum to 100%. Digital products, services, and non-transactional sites are excluded. All stores are verified by our proprietary AI model to ensure accurate e-commerce classification.
Top 10 Platforms (Physical Delivery)
52 stores
10 stores
8 stores
4 stores
3 stores
2 stores
0 stores
0 stores
0 stores
0 stores
Visual Distribution
52 stores
10 stores
8 stores
4 stores
3 stores
2 stores
0 stores
0 stores
0 stores
0 stores
| Platform | Stores with Physical Delivery | Percentage |
|---|---|---|
| WooCommerce | 52 | 65.82% |
| Custom | 10 | 12.66% |
| Salesforce Commerce Cloud | 8 | 10.13% |
| Shopify | 4 | 5.06% |
| PrestaShop | 3 | 3.80% |
| Magento | 2 | 2.53% |
| Podia | 0 | 0.00% |
| Ecwid | 0 | 0.00% |
| EasyStore | 0 | 0.00% |
| ThriveCart | 0 | 0.00% |
Show broader dataset (all e-commerce signals)
Websites with E-commerce Signals
WooCommerce holds 60.0% share of detected Intercom e-commerce signals (114) , with Custom at 5.3% and Salesforce Commerce Cloud at 4.2% (March 2026) .
Base: 190 domains in this report's signal population, including domains without a detected platform. This is not a store count: it can include redirects and non-transactional sites. Displayed percentages need not sum to 100%.
Top 10 Platforms (All Signals)
114 websites
10 websites
8 websites
9 websites
6 websites
13 websites
2 websites
1 websites
1 websites
1 websites
Visual Distribution
114 websites
10 websites
8 websites
9 websites
6 websites
13 websites
2 websites
1 websites
1 websites
1 websites
| Platform | Websites with Signals | Percentage |
|---|---|---|
| WooCommerce | 114 | 60.00% |
| Custom | 10 | 5.26% |
| Salesforce Commerce Cloud | 8 | 4.21% |
| Shopify | 9 | 4.74% |
| PrestaShop | 6 | 3.16% |
| Magento | 13 | 6.84% |
| Podia | 2 | 1.05% |
| Ecwid | 1 | 0.53% |
| EasyStore | 1 | 0.53% |
| ThriveCart | 1 | 0.53% |
Categories Distribution
Health & Beauty stores with 27.8% of all stores (22 stores) , followed by Furniture & Home Decor (16.5%) and Food & Beverages (6.3%) .
Base: 79 active verified stores, including stores without a detected category. Percentages use this full population, not only the displayed categories.
Top 10 Categories
22 stores
13 stores
5 stores
3 stores
3 stores
2 stores
1 stores
1 stores
1 stores
Visual Distribution
22 stores
13 stores
5 stores
3 stores
3 stores
2 stores
1 stores
1 stores
1 stores
| Category | Number of Stores | Percentage |
|---|---|---|
| Health & Beauty | 22 | 27.85% |
| Furniture & Home Decor | 13 | 16.46% |
| Food & Beverages | 5 | 6.33% |
| Tools & Hardware | 3 | 3.80% |
| Vehicles & Parts | 3 | 3.80% |
| Electronics & Technology | 2 | 2.53% |
| Toys & Games | 1 | 1.27% |
| Pets & Pet Supplies | 1 | 1.27% |
| Collectibles & Hobbies | 1 | 1.27% |
Payment Providers Distribution
PayPal accounts for 22.4% of displayed detection occurrences (11 occurrences) , followed by Klarna (16.3%) and VISA (10.2%) .
Base: 49 provider detection occurrences in the displayed ranking, from active stores. One store can contribute multiple occurrences. These percentages are not the share of unique stores or all detections.
Detected from checkout/payment scripts and provider tags; off-site/manual payments excluded where undetectable.
Top 10 Payment Providers
11 occurrences
8 occurrences
5 occurrences
5 occurrences
4 occurrences
4 occurrences
3 occurrences
3 occurrences
3 occurrences
3 occurrences
Visual Distribution
11 occurrences
8 occurrences
5 occurrences
5 occurrences
4 occurrences
4 occurrences
3 occurrences
3 occurrences
3 occurrences
3 occurrences
| Payment Provider | Detection Occurrences | Share of Displayed Occurrences |
|---|---|---|
| PayPal | 11 | 22.45% |
| Klarna | 8 | 16.33% |
| VISA | 5 | 10.20% |
| American Express | 5 | 10.20% |
| Apple Pay | 4 | 8.16% |
| Stripe Connect | 4 | 8.16% |
| Interac e-Transfer | 3 | 6.12% |
| MasterCard | 3 | 6.12% |
| Mollie | 3 | 6.12% |
| Google Pay | 3 | 6.12% |
Shipping Carriers Distribution
DHL accounts for 21.4% of displayed detection occurrences (9 occurrences) , followed by UPS (16.7%) and FedEx (14.3%) .
Base: 42 carrier detection occurrences in the displayed ranking, from active stores. One store can contribute multiple occurrences. These percentages are not the share of unique stores or all detections.
Detected from checkout/shipping pages and shipment widgets; cross-border carriers included where visible.
Top 10 Shipping Carriers
9 occurrences
7 occurrences
6 occurrences
5 occurrences
3 occurrences
3 occurrences
3 occurrences
2 occurrences
2 occurrences
2 occurrences
Visual Distribution
9 occurrences
7 occurrences
6 occurrences
5 occurrences
3 occurrences
3 occurrences
3 occurrences
2 occurrences
2 occurrences
2 occurrences
| Shipping Carrier | Detection Occurrences | Share of Displayed Occurrences |
|---|---|---|
| DHL | 9 | 21.43% |
| UPS | 7 | 16.67% |
| FedEx | 6 | 14.29% |
| DPD | 5 | 11.90% |
| GLS | 3 | 7.14% |
| PostNL | 3 | 7.14% |
| Canada Post | 3 | 7.14% |
| Deutsche Post | 2 | 4.76% |
| Mondial Relay | 2 | 4.76% |
| Chronopost | 2 | 4.76% |
Store Launch Timeline
Over the past 12 months, 12 new stores were launched in Intercom , with the highest activity in 2025-12 (1 stores) , demonstrating ongoing growth in the e-commerce market.
Last 12 Months
1 stores launched
4 stores launched
1 stores launched
1 stores launched
2 stores launched
2 stores launched
1 stores launched
Monthly Trend
8.3% of last 12 months
33.3% of last 12 months
8.3% of last 12 months
8.3% of last 12 months
16.7% of last 12 months
16.7% of last 12 months
8.3% of last 12 months
| Month | Stores Launched | Percentage |
|---|---|---|
| 2025-12 | 1 | 8.33% |
| 2025-10 | 4 | 33.33% |
| 2025-08 | 1 | 8.33% |
| 2025-06 | 1 | 8.33% |
| 2025-05 | 2 | 16.67% |
| 2025-04 | 2 | 16.67% |
| 2025-03 | 1 | 8.33% |
Active Stores by Launch Year
Currently, 79 active stores in Intercom are tracked in our database , with the most stores launched in 2025 (13 stores still active) . This shows the distribution of currently active stores by their original launch year.
Active Stores by Launch Year
13 active stores
8 active stores
5 active stores
10 active stores
3 active stores
10 active stores
3 active stores
3 active stores
3 active stores
2 active stores
3 active stores
2 active stores
1 active stores
2 active stores
2 active stores
Distribution by Launch Year
16.5% of tracked active stores
10.1% of tracked active stores
6.3% of tracked active stores
12.7% of tracked active stores
3.8% of tracked active stores
12.7% of tracked active stores
3.8% of tracked active stores
3.8% of tracked active stores
3.8% of tracked active stores
2.5% of tracked active stores
3.8% of tracked active stores
2.5% of tracked active stores
1.3% of tracked active stores
2.5% of tracked active stores
2.5% of tracked active stores
| Launch Year | Active Stores | Percentage |
|---|---|---|
| 2025 | 13 | 16.46% |
| 2024 | 8 | 10.13% |
| 2023 | 5 | 6.33% |
| 2022 | 10 | 12.66% |
| 2021 | 3 | 3.80% |
| 2020 | 10 | 12.66% |
| 2019 | 3 | 3.80% |
| 2018 | 3 | 3.80% |
| 2017 | 3 | 3.80% |
| 2015 | 2 | 2.53% |
| 2014 | 3 | 3.80% |
| 2013 | 2 | 2.53% |
| 2012 | 1 | 1.27% |
| 2011 | 2 | 2.53% |
| 2010 | 2 | 2.53% |
Geographic Distribution
United States stores with 21.5% (17 active verified stores) , followed by Germany (13.9%) and Netherlands (8.9%) .
Base: 79 active verified stores, including stores with unknown country. Percentages use the full population, not only the displayed countries.
Top 10 Countries
17 active verified stores
11 active verified stores
7 active verified stores
5 active verified stores
5 active verified stores
4 active verified stores
3 active verified stores
3 active verified stores
3 active verified stores
3 active verified stores
Visual Distribution
17 active verified stores
11 active verified stores
7 active verified stores
5 active verified stores
5 active verified stores
4 active verified stores
3 active verified stores
3 active verified stores
3 active verified stores
3 active verified stores
| Country | AI-Verified Store Count | Market Share |
|---|---|---|
| United States | 17 | 21.52% |
| Germany | 11 | 13.92% |
| Netherlands | 7 | 8.86% |
| Switzerland | 5 | 6.33% |
| United Kingdom | 5 | 6.33% |
| France | 4 | 5.06% |
| Italy | 3 | 3.80% |
| Belgium | 3 | 3.80% |
| Sweden | 3 | 3.80% |
| Spain | 3 | 3.80% |
Featured Stores
A selection of notable and recently launched stores in this segment.
Notable Stores
A sample of well-known stores in this segment tracked by ShopRank.
Custom
WooCommerce - Health & Beauty
PrestaShop
Custom
Custom
Data Coverage
Coverage among all domains with this detected signal, including non-active profiles; not just active stores.
| Field | Rows count | Coverage |
|---|---|---|
| Website | 190 | 100.00% |
| Emails | 60 | 31.58% |
| Phones | 70 | 36.84% |
| Ecommerce platform | 172 | 90.53% |
| Couriers | 28 | 14.74% |
| Payment Providers | 49 | 25.79% |
| Categories | 58 | 30.53% |
| Social Media | 130 | 68.42% |
Coverage reflects detectability from public website analysis. Payment providers and shipping carriers are identified from checkout pages and shipping widgets. Stores using off-site payment flows or custom shipping integrations may not be detected. Actual adoption rates are higher than shown.
Market Intelligence
On-demand market analysis
Self-service access to market data and insights
- Search and segment stores by any criteria
- API integration for automated workflows
- Periodic index updates
- Market sizing and segmentation
Strategic Intelligence
Custom research and competitive analysis
Tailored intelligence for strategic decisions
- Custom market reports and analysis
- Competitive landscape monitoring
- Direct support from the founder
- Flexible licensing and enterprise pricing
Market Intelligence
Understand the Intercom e-commerce landscape:
Analyze 79 verified e-commerce stores on Intercom - technology adoption, market share, competitive positioning.
- Track Competitive Shifts
-
Monitor platform migrations, technology adoption, and market share changes across Intercom e-commerce.
- Size Your Addressable Market
-
Segment stores by country, platform, category, PSP, carrier, technology, and merchant-size signals to quantify your market opportunity.
- Monitor Adoption Trends
-
Identify which payment providers, shipping carriers, and platforms are gaining or losing traction.
Data Access
- Interactive search and filtering via web app
- REST API for programmatic access and automation
- Index updates; historical datasets by agreement
Use Cases
- Competitive intelligence and market sizing
- Technology adoption and platform migration analysis
- Sales prospecting and account-based targeting
- Investment research and due diligence
Frequently Asked Questions
- What data is included in the Intercom e-commerce intelligence?
-
We track 79 verified Intercom e-commerce stores whose profiles can include: e-commerce platform, product counts, categories, payment providers, shipping carriers, technology stack, merchant-size signals, and available business contact fields.
- How is the data collected and how often is it updated?
-
We rebuild the searchable index typically every 2–4 weeks. Observation dates vary by source and field; a rebuild does not mean every website was observed again. This public report has its own publication date and may use an older snapshot than the live catalog. Coverage varies by field and market. A missing payment or carrier signal means we did not detect it, not that the merchant does not use it.
- How do I access the data?
-
Self-service plans give you instant access through our web app and REST API. You can search, filter, and segment stores interactively or integrate programmatically into your workflows. View plans →
- Can I filter by specific segments?
-
Yes. You can segment by country, platform, product category, payment provider, shipping carrier, technology stack, store age, cross-border signals, and merchant-size bands. Some advanced signals are plan-gated, and the same field contract is used by the web app, exports, and API.
- Do you offer enterprise or custom licensing?
-
Yes. For large-scale data needs, custom market reports, or dedicated support, contact us to discuss enterprise pricing.
Social Media Usage
Instagram accounts for 28.9% of displayed detection occurrences (59 occurrences) , followed by Facebook (24.0%) and LinkedIn (15.2%) .
Base: 204 social-platform detection occurrences in the displayed ranking, from active stores. One store can contribute multiple occurrences. These percentages are not the share of unique stores or all detections.
Links and embeds detected on public pages; private/hidden profiles not counted.
Top 10 Social Platforms
59 occurrences
49 occurrences
31 occurrences
19 occurrences
18 occurrences
9 occurrences
9 occurrences
9 occurrences
1 occurrences
Visual Distribution
59 occurrences
49 occurrences
31 occurrences
19 occurrences
18 occurrences
9 occurrences
9 occurrences
9 occurrences
1 occurrences