Crisp Live Chat Technology Adoption in E-commerce
Discover 2.5k verified e-commerce stores using Crisp Live Chat. Analyze technology adoption, market trends, integration patterns, and business insights.
Detected across 5.4k domains. 2.5k verified as active stores with physical delivery.
This is a public report preview. Use the catalog, exports or API for account lists. Fields depend on your plan; coverage varies by merchant.
2.5k verified active stores out of 5.4k detected · 45.6% verification rate
E-commerce Platforms Distribution
WooCommerce stores with 97.5% of stores with physical delivery (2,414 stores) , followed by Custom (2.0%) and HCL Commerce (0.1%) .
Base: 2,477 active verified stores, including those without a detected platform. Rankings show leading platform combinations; displayed percentages need not sum to 100%. Digital products, services, and non-transactional sites are excluded. All stores are verified by our proprietary AI model to ensure accurate e-commerce classification.
Top 10 Platforms (Physical Delivery)
2,414 stores
49 stores
3 stores
3 stores
2 stores
1 stores
1 stores
1 stores
1 stores
1 stores
Visual Distribution
2,414 stores
49 stores
3 stores
3 stores
2 stores
1 stores
1 stores
1 stores
1 stores
1 stores
| Platform | Stores with Physical Delivery | Percentage |
|---|---|---|
| WooCommerce | 2414 | 97.46% |
| Custom | 49 | 1.98% |
| HCL Commerce | 3 | 0.12% |
| WooCommerce, ShopPHP | 3 | 0.12% |
| OpenCart | 2 | 0.08% |
| PrestaShop | 1 | 0.04% |
| Smoolis, OpenCart | 1 | 0.04% |
| Shopify, WooCommerce | 1 | 0.04% |
| Shopify | 1 | 0.04% |
| VTEX, WooCommerce | 1 | 0.04% |
Show broader dataset (all e-commerce signals)
Websites with E-commerce Signals
WooCommerce holds 98.2% share of detected Crisp Live Chat e-commerce signals (5,337) , with Custom at 0.9% and HCL Commerce at 0.1% (June 2026) .
Base: 5,437 domains in this report's signal population, including domains without a detected platform. This is not a store count: it can include redirects and non-transactional sites. Displayed percentages need not sum to 100%.
Top 10 Platforms (All Signals)
5,337 websites
49 websites
3 websites
3 websites
2 websites
4 websites
1 websites
1 websites
2 websites
1 websites
Visual Distribution
5,337 websites
49 websites
3 websites
3 websites
2 websites
4 websites
1 websites
1 websites
2 websites
1 websites
| Platform | Websites with Signals | Percentage |
|---|---|---|
| WooCommerce | 5337 | 98.16% |
| Custom | 49 | 0.90% |
| HCL Commerce | 3 | 0.06% |
| WooCommerce, ShopPHP | 3 | 0.06% |
| OpenCart | 2 | 0.04% |
| PrestaShop | 4 | 0.07% |
| Smoolis, OpenCart | 1 | 0.02% |
| Shopify, WooCommerce | 1 | 0.02% |
| Shopify | 2 | 0.04% |
| VTEX, WooCommerce | 1 | 0.02% |
Categories Distribution
Health & Beauty stores with 17.8% of all stores (442 stores) , followed by Food & Beverages (9.0%) and Clothing & Accessories (8.8%) .
Base: 2,477 active verified stores, including stores without a detected category. Percentages use this full population, not only the displayed categories.
Top 10 Categories
442 stores
224 stores
217 stores
195 stores
190 stores
182 stores
143 stores
125 stores
121 stores
89 stores
Visual Distribution
442 stores
224 stores
217 stores
195 stores
190 stores
182 stores
143 stores
125 stores
121 stores
89 stores
| Category | Number of Stores | Percentage |
|---|---|---|
| Health & Beauty | 442 | 17.84% |
| Food & Beverages | 224 | 9.04% |
| Clothing & Accessories | 217 | 8.76% |
| Home & Garden | 195 | 7.87% |
| Electronics & Technology | 190 | 7.67% |
| Sporting Goods & Outdoor Gear | 182 | 7.35% |
| Business & Industrial | 143 | 5.77% |
| Tools & Hardware | 125 | 5.05% |
| Vehicles & Parts | 121 | 4.88% |
| Toys & Games | 89 | 3.59% |
Payment Providers Distribution
PayPal accounts for 29.8% of displayed detection occurrences (487 occurrences) , followed by MasterCard (13.9%) and Stripe Connect (13.7%) .
Base: 1,636 provider detection occurrences in the displayed ranking, from active stores. One store can contribute multiple occurrences. These percentages are not the share of unique stores or all detections.
Detected from checkout/payment scripts and provider tags; off-site/manual payments excluded where undetectable.
Top 10 Payment Providers
487 occurrences
227 occurrences
224 occurrences
153 occurrences
137 occurrences
125 occurrences
88 occurrences
74 occurrences
64 occurrences
57 occurrences
Visual Distribution
487 occurrences
227 occurrences
224 occurrences
153 occurrences
137 occurrences
125 occurrences
88 occurrences
74 occurrences
64 occurrences
57 occurrences
| Payment Provider | Detection Occurrences | Share of Displayed Occurrences |
|---|---|---|
| PayPal | 487 | 29.77% |
| MasterCard | 227 | 13.88% |
| Stripe Connect | 224 | 13.69% |
| American Express | 153 | 9.35% |
| Klarna | 137 | 8.37% |
| Apple Pay | 125 | 7.64% |
| Google Pay | 88 | 5.38% |
| BitCoin | 74 | 4.52% |
| VISA | 64 | 3.91% |
| Bancontact | 57 | 3.48% |
Shipping Carriers Distribution
DHL accounts for 20.0% of displayed detection occurrences (194 occurrences) , followed by UPS (19.6%) and FedEx (15.4%) .
Base: 971 carrier detection occurrences in the displayed ranking, from active stores. One store can contribute multiple occurrences. These percentages are not the share of unique stores or all detections.
Detected from checkout/shipping pages and shipment widgets; cross-border carriers included where visible.
Top 10 Shipping Carriers
194 occurrences
190 occurrences
150 occurrences
106 occurrences
88 occurrences
57 occurrences
51 occurrences
50 occurrences
43 occurrences
42 occurrences
Visual Distribution
194 occurrences
190 occurrences
150 occurrences
106 occurrences
88 occurrences
57 occurrences
51 occurrences
50 occurrences
43 occurrences
42 occurrences
| Shipping Carrier | Detection Occurrences | Share of Displayed Occurrences |
|---|---|---|
| DHL | 194 | 19.98% |
| UPS | 190 | 19.57% |
| FedEx | 150 | 15.45% |
| USPS | 106 | 10.92% |
| DPD | 88 | 9.06% |
| Colissimo | 57 | 5.87% |
| Royal Mail | 51 | 5.25% |
| GLS | 50 | 5.15% |
| Mondial Relay | 43 | 4.43% |
| PostNL | 42 | 4.33% |
Store Launch Timeline
Over the past 12 months, 407 new stores were launched in Crisp Live Chat , with the highest activity in 2026-05 (33 stores) , demonstrating ongoing growth in the e-commerce market.
Last 12 Months
33 stores launched
32 stores launched
35 stores launched
30 stores launched
33 stores launched
32 stores launched
27 stores launched
59 stores launched
32 stores launched
28 stores launched
44 stores launched
22 stores launched
Monthly Trend
8.1% of last 12 months
7.9% of last 12 months
8.6% of last 12 months
7.4% of last 12 months
8.1% of last 12 months
7.9% of last 12 months
6.6% of last 12 months
14.5% of last 12 months
7.9% of last 12 months
6.9% of last 12 months
10.8% of last 12 months
5.4% of last 12 months
| Month | Stores Launched | Percentage |
|---|---|---|
| 2026-05 | 33 | 8.11% |
| 2026-04 | 32 | 7.86% |
| 2026-03 | 35 | 8.60% |
| 2026-02 | 30 | 7.37% |
| 2026-01 | 33 | 8.11% |
| 2025-12 | 32 | 7.86% |
| 2025-11 | 27 | 6.63% |
| 2025-10 | 59 | 14.50% |
| 2025-09 | 32 | 7.86% |
| 2025-08 | 28 | 6.88% |
| 2025-07 | 44 | 10.81% |
| 2025-06 | 22 | 5.41% |
Active Stores by Launch Year
Currently, 2,474 active stores in Crisp Live Chat are tracked in our database , with the most stores launched in 2026 (164 stores still active) . This shows the distribution of currently active stores by their original launch year.
Active Stores by Launch Year
164 active stores
405 active stores
310 active stores
247 active stores
173 active stores
188 active stores
177 active stores
132 active stores
122 active stores
108 active stores
53 active stores
58 active stores
44 active stores
53 active stores
29 active stores
Distribution by Launch Year
6.6% of tracked active stores
16.4% of tracked active stores
12.5% of tracked active stores
10.0% of tracked active stores
7.0% of tracked active stores
7.6% of tracked active stores
7.2% of tracked active stores
5.3% of tracked active stores
4.9% of tracked active stores
4.4% of tracked active stores
2.1% of tracked active stores
2.3% of tracked active stores
1.8% of tracked active stores
2.1% of tracked active stores
1.2% of tracked active stores
| Launch Year | Active Stores | Percentage |
|---|---|---|
| 2026 | 164 | 6.63% |
| 2025 | 405 | 16.37% |
| 2024 | 310 | 12.53% |
| 2023 | 247 | 9.98% |
| 2022 | 173 | 6.99% |
| 2021 | 188 | 7.60% |
| 2020 | 177 | 7.15% |
| 2019 | 132 | 5.34% |
| 2018 | 122 | 4.93% |
| 2017 | 108 | 4.37% |
| 2016 | 53 | 2.14% |
| 2015 | 58 | 2.34% |
| 2014 | 44 | 1.78% |
| 2013 | 53 | 2.14% |
| 2012 | 29 | 1.17% |
Geographic Distribution
United States stores with 18.9% (468 active verified stores) , followed by France (9.5%) and United Kingdom (6.8%) .
Base: 2,477 active verified stores, including stores with unknown country. Percentages use the full population, not only the displayed countries.
Top 10 Countries
468 active verified stores
236 active verified stores
169 active verified stores
142 active verified stores
107 active verified stores
107 active verified stores
80 active verified stores
60 active verified stores
57 active verified stores
50 active verified stores
Visual Distribution
468 active verified stores
236 active verified stores
169 active verified stores
142 active verified stores
107 active verified stores
107 active verified stores
80 active verified stores
60 active verified stores
57 active verified stores
50 active verified stores
| Country | AI-Verified Store Count | Market Share |
|---|---|---|
| United States | 468 | 18.89% |
| France | 236 | 9.53% |
| United Kingdom | 169 | 6.82% |
| Iran | 142 | 5.73% |
| India | 107 | 4.32% |
| Netherlands | 107 | 4.32% |
| Germany | 80 | 3.23% |
| Canada | 60 | 2.42% |
| Italy | 57 | 2.30% |
| Spain | 50 | 2.02% |
Featured Stores
A selection of notable and recently launched stores in this segment.
Notable Stores
A sample of well-known stores in this segment tracked by ShopRank.
Magento
Custom
Custom
WooCommerce - Health & Beauty
WooCommerce - Gifts & Special Occasions
New Stores
Recently launched stores detected by ShopRank in the last full month.
WooCommerce - Sporting Goods & Outdoor Gear
WooCommerce - Sporting Goods & Outdoor Gear
WooCommerce - Home & Garden
WooCommerce - Health & Beauty
WooCommerce
Data Coverage
Coverage among all domains with this detected signal, including non-active profiles; not just active stores.
| Field | Rows count | Coverage |
|---|---|---|
| Website | 5.4k | 100.00% |
| Emails | 3.4k | 61.63% |
| Phones | 2.7k | 49.79% |
| Ecommerce platform | 5.4k | 99.67% |
| Couriers | 829 | 15.25% |
| Payment Providers | 1.6k | 29.19% |
| Categories | 2.5k | 45.61% |
| Social Media | 3.8k | 69.97% |
Coverage reflects detectability from public website analysis. Payment providers and shipping carriers are identified from checkout pages and shipping widgets. Stores using off-site payment flows or custom shipping integrations may not be detected. Actual adoption rates are higher than shown.
Market Intelligence
On-demand market analysis
Self-service access to market data and insights
- Search and segment stores by any criteria
- API integration for automated workflows
- Periodic index updates
- Market sizing and segmentation
Strategic Intelligence
Custom research and competitive analysis
Tailored intelligence for strategic decisions
- Custom market reports and analysis
- Competitive landscape monitoring
- Direct support from the founder
- Flexible licensing and enterprise pricing
Market Intelligence
Understand the Crisp Live Chat e-commerce landscape:
Analyze 2.5k verified e-commerce stores on Crisp Live Chat - technology adoption, market share, competitive positioning.
- Track Competitive Shifts
-
Monitor platform migrations, technology adoption, and market share changes across Crisp Live Chat e-commerce.
- Size Your Addressable Market
-
Segment stores by country, platform, category, PSP, carrier, technology, and merchant-size signals to quantify your market opportunity.
- Monitor Adoption Trends
-
Identify which payment providers, shipping carriers, and platforms are gaining or losing traction.
Data Access
- Interactive search and filtering via web app
- REST API for programmatic access and automation
- Index updates; historical datasets by agreement
Use Cases
- Competitive intelligence and market sizing
- Technology adoption and platform migration analysis
- Sales prospecting and account-based targeting
- Investment research and due diligence
Frequently Asked Questions
- What data is included in the Crisp Live Chat e-commerce intelligence?
-
We track 2.5k verified Crisp Live Chat e-commerce stores whose profiles can include: e-commerce platform, product counts, categories, payment providers, shipping carriers, technology stack, merchant-size signals, and available business contact fields.
- How is the data collected and how often is it updated?
-
We rebuild the searchable index typically every 2–4 weeks. Observation dates vary by source and field; a rebuild does not mean every website was observed again. This public report has its own publication date and may use an older snapshot than the live catalog. Coverage varies by field and market. A missing payment or carrier signal means we did not detect it, not that the merchant does not use it.
- How do I access the data?
-
Self-service plans give you instant access through our web app and REST API. You can search, filter, and segment stores interactively or integrate programmatically into your workflows. View plans →
- Can I filter by specific segments?
-
Yes. You can segment by country, platform, product category, payment provider, shipping carrier, technology stack, store age, cross-border signals, and merchant-size bands. Some advanced signals are plan-gated, and the same field contract is used by the web app, exports, and API.
- Do you offer enterprise or custom licensing?
-
Yes. For large-scale data needs, custom market reports, or dedicated support, contact us to discuss enterprise pricing.
Social Media Usage
Facebook accounts for 27.7% of displayed detection occurrences (1,413 occurrences) , followed by Instagram (26.1%) and YouTube (10.6%) .
Base: 5,107 social-platform detection occurrences in the displayed ranking, from active stores. One store can contribute multiple occurrences. These percentages are not the share of unique stores or all detections.
Links and embeds detected on public pages; private/hidden profiles not counted.
Top 10 Social Platforms
1,413 occurrences
1,331 occurrences
541 occurrences
419 occurrences
328 occurrences
313 occurrences
272 occurrences
248 occurrences
203 occurrences
39 occurrences
Visual Distribution
1,413 occurrences
1,331 occurrences
541 occurrences
419 occurrences
328 occurrences
313 occurrences
272 occurrences
248 occurrences
203 occurrences
39 occurrences