Zendesk Chat Technology Adoption in E-commerce
Discover 52.0 e-commerce stores using Zendesk Chat. Analyze technology adoption, market trends, integration patterns, and business insights.
· · Next full refresh: February 2026
E-commerce Platforms Distribution
Custom leads with 57.7% of stores with physical delivery (30 stores) , followed by WooCommerce (21.2%) and PrestaShop (11.5%) .
Note: This distribution covers only stores selling physical products with active shopping carts and physical product shipping. Digital products, services, and non-transactional sites are excluded. All stores are verified by our proprietary AI model to ensure accurate e-commerce classification.
Top 10 Platforms (Physical Delivery)
30 stores
11 stores
6 stores
3 stores
2 stores
0 stores
0 stores
0 stores
Visual Distribution
| Platform | Stores with Physical Delivery | Percentage |
|---|---|---|
| Custom | 30 | 57.69% |
| WooCommerce | 11 | 21.15% |
| PrestaShop | 6 | 11.54% |
| Magento | 3 | 5.77% |
| OpenCart | 2 | 3.85% |
| osCommerce | 0 | 0.00% |
| 1C-Bitrix | 0 | 0.00% |
| Shopify | 0 | 0.00% |
All Stores Distribution
Custom holds 33.0% share of all Zendesk Chat e-commerce stores (30) , with WooCommerce at 33.0% and PrestaShop at 13.2% (January 2026) .
Note: This broader distribution includes all stores with e-commerce indicators such as platform detection, shopping cart presence, or payment integration. This liberal approach may include some false positives (e.g., WooCommerce installations used for non-commercial purposes) but provides comprehensive market coverage for lead generation and competitive analysis.
Top 10 Platforms (All Stores)
30 stores
30 stores
12 stores
12 stores
3 stores
2 stores
1 stores
1 stores
Visual Distribution
| Platform | Total Stores | Percentage |
|---|---|---|
| Custom | 30 | 32.97% |
| WooCommerce | 30 | 32.97% |
| PrestaShop | 12 | 13.19% |
| Magento | 12 | 13.19% |
| OpenCart | 3 | 3.30% |
| osCommerce | 2 | 2.20% |
| 1C-Bitrix | 1 | 1.10% |
| Shopify | 1 | 1.10% |
Categories Distribution
Electronics & Technology leads with 22.9% of all stores (11 stores) , followed by Clothing & Accessories (12.5%) and Business & Industrial (10.4%) .
Top 10 Categories
11 stores
6 stores
5 stores
5 stores
5 stores
5 stores
3 stores
2 stores
2 stores
1 stores
Visual Distribution
| Category | Number of Stores | Percentage |
|---|---|---|
| Electronics & Technology | 11 | 22.92% |
| Clothing & Accessories | 6 | 12.50% |
| Business & Industrial | 5 | 10.42% |
| Tools & Hardware | 5 | 10.42% |
| Health & Beauty | 5 | 10.42% |
| Gifts & Special Occasions | 5 | 10.42% |
| Home & Garden | 3 | 6.25% |
| Vehicles & Parts | 2 | 4.17% |
| Food & Beverages | 2 | 4.17% |
| Baby & Toddler | 1 | 2.08% |
| Office Supplies | 1 | 2.08% |
| Arts & Entertainment | 1 | 2.08% |
| Furniture & Home Decor | 1 | 2.08% |
Payment Providers Distribution
Bancontact leads with 22.7% among AI-verified physical stores (10 stores) , followed by PayPal (15.9%) and Klarna (13.6%) .
Base: 29 AI-verified physical stores with detectable payment providers (28.7% coverage of all stores). Percentages show share of detected provider instances (stores may use multiple providers).
Detected from checkout/payment scripts and provider tags; off-site/manual payments excluded where undetectable.
Top 10 Payment Providers
10 stores
7 stores
6 stores
4 stores
4 stores
3 stores
3 stores
2 stores
1 stores
1 stores
Visual Distribution
| Payment Provider | Store Count | Market Share |
|---|---|---|
| Bancontact | 10 | 22.73% |
| PayPal | 7 | 15.91% |
| Klarna | 6 | 13.64% |
| iDEAL | 4 | 9.09% |
| American Express | 4 | 9.09% |
| MasterCard | 3 | 6.82% |
| Stripe Connect | 3 | 6.82% |
| Bolt | 2 | 4.55% |
| PayPal Credit | 1 | 2.27% |
| PayPro | 1 | 2.27% |
| VISA | 1 | 2.27% |
| PayU | 1 | 2.27% |
| Paddle | 1 | 2.27% |
Shipping Carriers Distribution
DHL leads with 37.5% among AI-verified physical stores (9 stores) , followed by DPD (8.3%) and FedEx (4.2%) .
Base: 26 AI-verified physical stores with detectable shipping carriers (25.7% coverage of all stores). Percentages show share of detected carrier instances (stores may use multiple carriers).
Detected from checkout/shipping pages and shipment widgets; cross-border carriers included where visible.
Top 10 Shipping Carriers
9 stores
2 stores
1 stores
1 stores
1 stores
1 stores
1 stores
1 stores
1 stores
1 stores
Visual Distribution
| Shipping Carrier | Store Count | Market Share |
|---|---|---|
| DHL | 9 | 37.50% |
| DPD | 2 | 8.33% |
| FedEx | 1 | 4.17% |
| Mondial Relay | 1 | 4.17% |
| PostNL | 1 | 4.17% |
| Point Relais | 1 | 4.17% |
| GLS | 1 | 4.17% |
| Colissimo | 1 | 4.17% |
| Raben | 1 | 4.17% |
| USPS | 1 | 4.17% |
| Speedpost | 1 | 4.17% |
| Canada Post | 1 | 4.17% |
| Ceska Posta | 1 | 4.17% |
| Slovenska posta | 1 | 4.17% |
| TNT | 1 | 4.17% |
Store Launch Timeline
Over the past 12 months, 3 new stores were launched in Zendesk Chat , with the highest activity in 2025-10 (1 stores) , demonstrating ongoing growth in the e-commerce market.
Last 12 Months
1 stores launched
1 stores launched
1 stores launched
Monthly Trend
| Month | Stores Launched | Percentage |
|---|---|---|
| 2025-10 | 1 | 33.33% |
| 2025-08 | 1 | 33.33% |
| 2025-07 | 1 | 33.33% |
Active Stores by Launch Year
Currently, 52 active stores in Zendesk Chat are tracked in our database , with the most stores launched in 2025 (3 stores still active) . This shows the distribution of currently active stores by their original launch year.
Active Stores by Launch Year
3 active stores
2 active stores
1 active stores
2 active stores
1 active stores
2 active stores
3 active stores
3 active stores
2 active stores
3 active stores
2 active stores
8 active stores
6 active stores
1 active stores
1 active stores
Distribution by Launch Year
| Launch Year | Active Stores | Percentage |
|---|---|---|
| 2025 | 3 | 5.77% |
| 2023 | 2 | 3.85% |
| 2022 | 1 | 1.92% |
| 2020 | 2 | 3.85% |
| 2019 | 1 | 1.92% |
| 2018 | 2 | 3.85% |
| 2017 | 3 | 5.77% |
| 2016 | 3 | 5.77% |
| 2015 | 2 | 3.85% |
| 2014 | 3 | 5.77% |
| 2013 | 2 | 3.85% |
| 2012 | 8 | 15.38% |
| 2011 | 6 | 11.54% |
| 2010 | 1 | 1.92% |
| 2008 | 1 | 1.92% |
| 2007 | 1 | 1.92% |
| 2006 | 1 | 1.92% |
| 2005 | 3 | 5.77% |
| 2003 | 2 | 3.85% |
| 2002 | 1 | 1.92% |
| 2001 | 1 | 1.92% |
| 2000 | 1 | 1.92% |
| 1999 | 1 | 1.92% |
| 1997 | 1 | 1.92% |
Geographic Distribution
Turkey leads with 10.9% (5 AI-verified stores) , followed by Netherlands (8.7%) and France (8.7%) .
Base: 46 AI-verified stores across 20 countries. Percentages show share among AI-verified stores.
Top 10 Countries
5 AI-verified stores
4 AI-verified stores
4 AI-verified stores
4 AI-verified stores
3 AI-verified stores
3 AI-verified stores
3 AI-verified stores
3 AI-verified stores
2 AI-verified stores
2 AI-verified stores
Visual Distribution
| Country | AI-Verified Store Count | Market Share |
|---|---|---|
| Turkey | 5 | 10.87% |
| Netherlands | 4 | 8.70% |
| France | 4 | 8.70% |
| India | 4 | 8.70% |
| Australia | 3 | 6.52% |
| Bulgaria | 3 | 6.52% |
| United Kingdom | 3 | 6.52% |
| United States | 3 | 6.52% |
| Belgium | 2 | 4.35% |
| Germany | 2 | 4.35% |
| New Zealand | 2 | 4.35% |
| Romania | 2 | 4.35% |
| Canada | 2 | 4.35% |
| Slovakia | 1 | 2.17% |
| Czechia | 1 | 2.17% |
| Japan | 1 | 2.17% |
| Taiwan | 1 | 2.17% |
| Malaysia | 1 | 2.17% |
| Spain | 1 | 2.17% |
| China | 1 | 2.17% |
Featured Stores
Discover the strongest performers and newest entrants in Zendesk Chat's e-commerce landscape.
Top Stores by GMV
Data will be available soon.
Dataset Coverage
| Field | Rows count | Coverage |
|---|---|---|
| Website | 101.0 | 100.00% |
| Emails | 46.0 | 45.54% |
| Phones | 52.0 | 51.49% |
| Ecommerce platform | 91.0 | 90.10% |
| Couriers | 26.0 | 25.74% |
| Payment Providers | 29.0 | 28.71% |
| Categories | 55.0 | 54.46% |
| Social Media | 40.0 | 39.60% |
Starter Package
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Maximize Your ROI
Use our detailed Zendesk Chat E-commerce Database to:
Gain actionable insights into 52.0 physical stores in Zendesk Chat.
- Identify High-Value Leads
-
Quickly find and contact the best decision-makers at Zendesk Chat online stores.
- Conduct Competitive Analysis
-
Analyze your competitors' market share, product categories, and technology stacks.
- Direct Outreach
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Access verified business contacts to accelerate your sales and marketing outreach.
Data Format & Delivery
Available Formats
- CSV
- Excel (XLS/XLSX)
- Text (TXT)
Delivery Methods
- Direct download
- Email delivery
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Use Cases
- Lead Generation
- B2B Marketing
- Direct Marketing
- Email Marketing
- B2B Retargeting
- Market Research
Frequently Asked Questions
- What data is included in the Zendesk Chat E-commerce Database?
-
Our database covers over 52.0 Zendesk Chat physical stores, including website URLs, verified contacts (emails, phones), e-commerce platforms, product counts, categories, estimated monthly traffic, and more.
- How fresh is your data and how often is it updated?
-
We update our database quarterly, using web crawling, AI analysis, and manual verification. This ensures you always receive the most accurate, relevant, and actionable data.
- Can I get a free sample before purchasing?
-
Absolutely! Contact us to request a free sample dataset customized to your needs. We're happy to provide demos and answer any questions.
- Can I buy only selected segments of data?
-
Yes, you can purchase targeted segments tailored specifically to your business needs-by industry, platform, store size, and more. Contact us for details.
- How quickly can I access the full dataset after purchase?
-
You'll receive immediate access upon payment completion. Our data can be downloaded directly or delivered via email or API.
- What licensing options are available?
-
We offer flexible licensing: one-time purchases, annual subscriptions, and customized enterprise plans. Reach out to discuss the best solution for your business.
Social Media Usage
Facebook leads with 31.0% among stores with at least one detectable social profile (26 stores) , followed by Instagram (19.0%) and YouTube (14.3%) .
Base: 40 stores with any detectable social profile (39.6% of all stores). Percentages show share of detected platform instances (stores may use multiple platforms).
Links and embeds detected on public pages; private/hidden profiles not counted.
Top 10 Social Platforms
26 stores
16 stores
12 stores
10 stores
10 stores
4 stores
4 stores
1 stores
1 stores
Visual Distribution