Zendesk Chat Technology Adoption in E-commerce
Discover 40.0 verified e-commerce stores using Zendesk Chat. Analyze technology adoption, market trends, integration patterns, and business insights.
Detected across 125.0 domains. 40.0 verified as active stores with physical delivery.
· · Next full refresh: April 2026
40.0 verified active stores out of 125.0 detected · 32.0% verification rate
E-commerce Platforms Distribution
Custom leads with 47.5% of stores with physical delivery (19 stores) , followed by WooCommerce (20.0%) and Magento (15.0%) .
Note: This distribution covers only stores selling physical products with active shopping carts and physical product shipping. Digital products, services, and non-transactional sites are excluded. All stores are verified by our proprietary AI model to ensure accurate e-commerce classification.
Top 10 Platforms (Physical Delivery)
19 stores
8 stores
6 stores
2 stores
2 stores
1 stores
1 stores
1 stores
0 stores
0 stores
Visual Distribution
| Platform | Stores with Physical Delivery | Percentage |
|---|---|---|
| Custom | 19 | 47.50% |
| WooCommerce | 8 | 20.00% |
| Magento | 6 | 15.00% |
| Miva | 2 | 5.00% |
| PrestaShop | 2 | 5.00% |
| osCommerce | 1 | 2.50% |
| OpenCart | 1 | 2.50% |
| Shopify | 1 | 2.50% |
| Neto | 0 | 0.00% |
| BigCommerce | 0 | 0.00% |
| Crealive | 0 | 0.00% |
| CloudCart | 0 | 0.00% |
| 1C-Bitrix | 0 | 0.00% |
All Stores Distribution
Custom holds 18.4% share of all Zendesk Chat e-commerce stores (19) , with WooCommerce at 25.2% and Magento at 17.5% (March 2026) .
Note: This broader view includes all domains where e-commerce signals were detected, useful for lead generation and competitive analysis. Some may be inactive or non-transactional. For verified active stores, see the default view above.
Top 10 Platforms (All Stores)
19 stores
26 stores
18 stores
4 stores
9 stores
3 stores
5 stores
2 stores
1 stores
2 stores
Visual Distribution
| Platform | Total Stores | Percentage |
|---|---|---|
| Custom | 19 | 18.45% |
| WooCommerce | 26 | 25.24% |
| Magento | 18 | 17.48% |
| Miva | 4 | 3.88% |
| PrestaShop | 9 | 8.74% |
| osCommerce | 3 | 2.91% |
| OpenCart | 5 | 4.85% |
| Shopify | 2 | 1.94% |
| Neto | 1 | 0.97% |
| BigCommerce | 2 | 1.94% |
| Crealive | 1 | 0.97% |
| CloudCart | 12 | 11.65% |
| 1C-Bitrix | 1 | 0.97% |
Categories Distribution
Electronics & Technology leads with 25.0% of all stores (8 stores) , followed by Clothing & Accessories (15.6%) and Home & Garden (9.4%) .
Base: 32 AI-verified stores with physical delivery and detected product categories (80.0% of all verified stores). Percentages show share of stores within each category.
Top 10 Categories
8 stores
5 stores
3 stores
2 stores
2 stores
2 stores
2 stores
1 stores
1 stores
1 stores
Visual Distribution
| Category | Number of Stores | Percentage |
|---|---|---|
| Electronics & Technology | 8 | 25.00% |
| Clothing & Accessories | 5 | 15.63% |
| Home & Garden | 3 | 9.38% |
| Tools & Hardware | 2 | 6.25% |
| Gifts & Special Occasions | 2 | 6.25% |
| Arts & Entertainment | 2 | 6.25% |
| Food & Beverages | 2 | 6.25% |
| Furniture & Home Decor | 1 | 3.13% |
| Business & Industrial | 1 | 3.13% |
| Vehicles & Parts | 1 | 3.13% |
| Sporting Goods & Outdoor Gear | 1 | 3.13% |
| Office Supplies | 1 | 3.13% |
| Health & Beauty | 1 | 3.13% |
| Baby & Toddler | 1 | 3.13% |
| Jewelry & Watches | 1 | 3.13% |
Payment Providers Distribution
PayPal leads with 16.7% among AI-verified physical stores (8 stores) , followed by Bancontact (14.6%) and American Express (14.6%) .
Base: 26 AI-verified physical stores with detectable payment providers (20.8% coverage of all stores). Percentages show share of detected provider instances (stores may use multiple providers).
Detected from checkout/payment scripts and provider tags; off-site/manual payments excluded where undetectable.
Top 10 Payment Providers
8 stores
7 stores
7 stores
6 stores
5 stores
3 stores
3 stores
3 stores
2 stores
1 stores
Visual Distribution
| Payment Provider | Store Count | Market Share |
|---|---|---|
| PayPal | 8 | 16.67% |
| Bancontact | 7 | 14.58% |
| American Express | 7 | 14.58% |
| Klarna | 6 | 12.50% |
| MasterCard | 5 | 10.42% |
| VISA | 3 | 6.25% |
| Stripe Connect | 3 | 6.25% |
| Bolt | 3 | 6.25% |
| iDEAL | 2 | 4.17% |
| PayPal Credit | 1 | 2.08% |
| PayPro | 1 | 2.08% |
| PayU | 1 | 2.08% |
| Boleto | 1 | 2.08% |
Shipping Carriers Distribution
DHL leads with 20.0% among AI-verified physical stores (5 stores) , followed by FedEx (12.0%) and UPS (12.0%) .
Base: 19 AI-verified physical stores with detectable shipping carriers (15.2% coverage of all stores). Percentages show share of detected carrier instances (stores may use multiple carriers).
Detected from checkout/shipping pages and shipment widgets; cross-border carriers included where visible.
Top 10 Shipping Carriers
5 stores
3 stores
3 stores
2 stores
2 stores
2 stores
1 stores
1 stores
1 stores
1 stores
Visual Distribution
| Shipping Carrier | Store Count | Market Share |
|---|---|---|
| DHL | 5 | 20.00% |
| FedEx | 3 | 12.00% |
| UPS | 3 | 12.00% |
| USPS | 2 | 8.00% |
| Singapore Post | 2 | 8.00% |
| Speedpost | 2 | 8.00% |
| TNT | 1 | 4.00% |
| PostNL | 1 | 4.00% |
| Point Relais | 1 | 4.00% |
| Urgent Cargus | 1 | 4.00% |
| Mondial Relay | 1 | 4.00% |
| Correios | 1 | 4.00% |
| Speedy | 1 | 4.00% |
| Poste Italiane | 1 | 4.00% |
Store Launch Timeline
Over the past 12 months, 2 new stores were launched in Zendesk Chat , with the highest activity in 2026-01 (2 stores) , demonstrating ongoing growth in the e-commerce market.
Last 12 Months
2 stores launched
Monthly Trend
| Month | Stores Launched | Percentage |
|---|---|---|
| 2026-01 | 2 | 100.00% |
Active Stores by Launch Year
Currently, 39 active stores in Zendesk Chat are tracked in our database , with the most stores launched in 2026 (2 stores still active) . This shows the distribution of currently active stores by their original launch year.
Active Stores by Launch Year
2 active stores
2 active stores
1 active stores
1 active stores
2 active stores
3 active stores
3 active stores
4 active stores
2 active stores
1 active stores
2 active stores
3 active stores
1 active stores
2 active stores
1 active stores
Distribution by Launch Year
| Launch Year | Active Stores | Percentage |
|---|---|---|
| 2026 | 2 | 5.13% |
| 2023 | 2 | 5.13% |
| 2021 | 1 | 2.56% |
| 2020 | 1 | 2.56% |
| 2018 | 2 | 5.13% |
| 2017 | 3 | 7.69% |
| 2016 | 3 | 7.69% |
| 2015 | 4 | 10.26% |
| 2014 | 2 | 5.13% |
| 2013 | 1 | 2.56% |
| 2012 | 2 | 5.13% |
| 2011 | 3 | 7.69% |
| 2009 | 1 | 2.56% |
| 2008 | 2 | 5.13% |
| 2007 | 1 | 2.56% |
| 2006 | 1 | 2.56% |
| 2005 | 1 | 2.56% |
| 2003 | 1 | 2.56% |
| 2002 | 1 | 2.56% |
| 2001 | 2 | 5.13% |
| 1999 | 1 | 2.56% |
| 1997 | 2 | 5.13% |
Geographic Distribution
United States leads with 15.8% (6 AI-verified stores) , followed by United Kingdom (7.9%) and Australia (7.9%) .
Base: 38 AI-verified stores across 20 countries. Percentages show share among AI-verified stores.
Top 10 Countries
6 AI-verified stores
3 AI-verified stores
3 AI-verified stores
3 AI-verified stores
3 AI-verified stores
2 AI-verified stores
2 AI-verified stores
2 AI-verified stores
2 AI-verified stores
2 AI-verified stores
Visual Distribution
| Country | AI-Verified Store Count | Market Share |
|---|---|---|
| United States | 6 | 15.79% |
| United Kingdom | 3 | 7.89% |
| Australia | 3 | 7.89% |
| France | 3 | 7.89% |
| Netherlands | 3 | 7.89% |
| New Zealand | 2 | 5.26% |
| Bulgaria | 2 | 5.26% |
| Singapore | 2 | 5.26% |
| Romania | 2 | 5.26% |
| Greece | 2 | 5.26% |
| Brazil | 1 | 2.63% |
| China | 1 | 2.63% |
| Malaysia | 1 | 2.63% |
| Austria | 1 | 2.63% |
| Germany | 1 | 2.63% |
| Italy | 1 | 2.63% |
| India | 1 | 2.63% |
| Belgium | 1 | 2.63% |
| Turkey | 1 | 2.63% |
| Sweden | 1 | 2.63% |
Featured Stores
A selection of notable and recently launched stores in this segment.
Notable Stores
A sample of well-known stores in this segment tracked by ShopRank.
Magento
Miva
Miva
Custom
Custom
Data Coverage
| Field | Rows count | Coverage |
|---|---|---|
| Website | 125.0 | 100.00% |
| Emails | 26.0 | 20.80% |
| Phones | 64.0 | 51.20% |
| Ecommerce platform | 103.0 | 82.40% |
| Couriers | 19.0 | 15.20% |
| Payment Providers | 26.0 | 20.80% |
| Categories | 32.0 | 25.60% |
| Social Media | 30.0 | 24.00% |
Coverage reflects detectability from public website analysis. Payment providers and shipping carriers are identified from checkout pages and shipping widgets. Stores using off-site payment flows or custom shipping integrations may not be detected. Actual adoption rates are higher than shown.
Market Intelligence
On-demand market analysis
Self-service access to market data and insights
- Search and segment stores by any criteria
- API integration for automated workflows
- Monthly data refreshes
- Market sizing and segmentation
Strategic Intelligence
Custom research and competitive analysis
Tailored intelligence for strategic decisions
- Custom market reports and analysis
- Competitive landscape monitoring
- Dedicated analyst support
- Flexible licensing and enterprise pricing
Market Intelligence
Understand the Zendesk Chat e-commerce landscape:
Analyze 40.0 verified e-commerce stores on Zendesk Chat - technology adoption, market share, competitive positioning.
- Track Competitive Shifts
-
Monitor platform migrations, technology adoption, and market share changes across Zendesk Chat e-commerce.
- Size Your Addressable Market
-
Segment stores by platform, category, traffic tier, and payment infrastructure to quantify your market opportunity.
- Monitor Adoption Trends
-
Identify which payment providers, shipping carriers, and platforms are gaining or losing traction.
Data Access
- Interactive search and filtering via web app
- REST API for programmatic access and automation
- Monthly data refreshes with historical tracking
Use Cases
- Competitive intelligence and market sizing
- Technology adoption and platform migration analysis
- Sales prospecting and account-based targeting
- Investment research and due diligence
Frequently Asked Questions
- What data is included in the Zendesk Chat e-commerce intelligence?
-
We track 40.0 verified Zendesk Chat e-commerce stores with 50+ data points per store: e-commerce platform, product counts, categories, payment providers, shipping carriers, estimated traffic, technology stack, and verified business contacts.
- How is the data collected and how often is it updated?
-
We continuously crawl 300M+ domains using proprietary web crawlers, AI classification, and technology fingerprinting. The database is refreshed monthly, so you always work with current market data.
- How do I access the data?
-
Self-service plans give you instant access through our web app and REST API. You can search, filter, and segment stores interactively or integrate programmatically into your workflows. View plans →
- Can I filter by specific segments?
-
Yes. You can segment by country, platform, store size, product category, payment provider, shipping carrier, traffic tier, and more. All filtering is available through both the web app and API.
- Do you offer enterprise or custom licensing?
-
Yes. For large-scale data needs, custom market reports, or dedicated support, contact us to discuss enterprise pricing.
Social Media Usage
Facebook leads with 32.3% among stores with at least one detectable social profile (20 stores) , followed by YouTube (16.1%) and Instagram (16.1%) .
Base: 30 stores with any detectable social profile (24.0% of all stores). Percentages show share of detected platform instances (stores may use multiple platforms).
Links and embeds detected on public pages; private/hidden profiles not counted.
Top 10 Social Platforms
20 stores
10 stores
10 stores
8 stores
8 stores
3 stores
2 stores
1 stores
Visual Distribution