LiveChat Technology Adoption in E-commerce

Discover 81.0 e-commerce stores using LiveChat. Analyze technology adoption, market trends, integration patterns, and business insights.

· · Next full refresh: January 2026

E-commerce Platforms Distribution

Custom leads with 64.2% of stores with physical delivery (52 stores) , followed by Magento (13.6%) and WooCommerce (7.4%) .

Note: This distribution covers only stores selling physical products with active shopping carts and physical product shipping. Digital products, services, and non-transactional sites are excluded. All stores are verified by our proprietary AI model to ensure accurate e-commerce classification.

Top 10 Platforms (Physical Delivery)

Custom 64.2%

52 stores

Magento 13.6%

11 stores

6 stores

4 stores

3 stores

2 stores

2 stores

1 stores

0 stores

0 stores

Visual Distribution

Distribution of top 10 platforms by stores with physical delivery (December 2025)
E-commerce platforms distribution for stores with physical delivery in LiveChat
Platform Stores with Physical Delivery Percentage
Custom 52 64.20%
Magento 11 13.58%
WooCommerce 6 7.41%
Shopify 4 4.94%
FurnitureDealer 3 3.70%
nopCommerce 2 2.47%
Xanario 2 2.47%
TakeDrop 1 1.23%
PrestaShop 0 0.00%
Zen Cart 0 0.00%
Pimcore 0 0.00%
Podia 0 0.00%
1C-Bitrix 0 0.00%
BigCommerce 0 0.00%

All Stores Distribution

Custom holds 41.9% share of all LiveChat e-commerce stores (52) , with Magento at 15.3% and WooCommerce at 19.4% (December 2025) .

Note: This broader distribution includes all stores with e-commerce indicators such as platform detection, shopping cart presence, or payment integration. This liberal approach may include some false positives (e.g., WooCommerce installations used for non-commercial purposes) but provides comprehensive market coverage for lead generation and competitive analysis.

Top 10 Platforms (All Stores)

Custom 41.9%

52 stores

Magento 15.3%

19 stores

24 stores

11 stores

4 stores

4 stores

2 stores

2 stores

1 stores

1 stores

Visual Distribution

Distribution of top 10 platforms by all stores (December 2025)
E-commerce platforms distribution for all stores in LiveChat
Platform Total Stores Percentage
Custom 52 41.94%
Magento 19 15.32%
WooCommerce 24 19.35%
Shopify 11 8.87%
FurnitureDealer 4 3.23%
nopCommerce 4 3.23%
Xanario 2 1.61%
TakeDrop 2 1.61%
PrestaShop 1 0.81%
Zen Cart 1 0.81%
Pimcore 1 0.81%
Podia 1 0.81%
1C-Bitrix 1 0.81%
BigCommerce 1 0.81%

Categories Distribution

Clothing & Accessories leads with 21.2% of all stores (14 stores) , followed by Business & Industrial (13.6%) and Electronics & Technology (13.6%) .

Top 10 Categories

Clothing & Accessories 21.2%

14 stores

Business & Industrial 13.6%

9 stores

Electronics & Technology 13.6%

9 stores

Tools & Hardware 10.6%

7 stores

Furniture & Home Decor 9.1%

6 stores

Home & Garden 7.6%

5 stores

Sporting Goods & Outdoor Gear 7.6%

5 stores

Vehicles & Parts 6.1%

4 stores

Arts & Entertainment 4.5%

3 stores

Health & Beauty 3.0%

2 stores

Visual Distribution

Distribution of top 10 LiveChat store categories (December 2025)
Distribution of categories in LiveChat e-commerce stores
Category Number of Stores Percentage
Clothing & Accessories 14 21.21%
Business & Industrial 9 13.64%
Electronics & Technology 9 13.64%
Tools & Hardware 7 10.61%
Furniture & Home Decor 6 9.09%
Home & Garden 5 7.58%
Sporting Goods & Outdoor Gear 5 7.58%
Vehicles & Parts 4 6.06%
Arts & Entertainment 3 4.55%
Health & Beauty 2 3.03%
Books & Media 1 1.52%
Food & Beverages 1 1.52%

Payment Providers Distribution

PayPal leads with 20.0% among AI-verified physical stores (12 stores) , followed by Przelewy24 (10.0%) and BLIK (8.3%) .

Base: 32 AI-verified physical stores with detectable payment providers (25.2% coverage of all stores). Percentages show share of detected provider instances (stores may use multiple providers).

Detected from checkout/payment scripts and provider tags; off-site/manual payments excluded where undetectable.

Top 10 Payment Providers

PayPal 20.0%

12 stores

6 stores

BLIK 8.3%

5 stores

PayU 8.3%

5 stores

5 stores

4 stores

4 stores

4 stores

3 stores

Bolt 5.0%

3 stores

Visual Distribution

Distribution of top 10 LiveChat payment providers (December 2025)
Distribution of payment providers in LiveChat e-commerce stores
Payment Provider Store Count Market Share
PayPal 12 20.00%
Przelewy24 6 10.00%
BLIK 5 8.33%
PayU 5 8.33%
American Express 5 8.33%
Klarna 4 6.67%
MasterCard 4 6.67%
Stripe Connect 4 6.67%
PayPro 3 5.00%
Bolt 3 5.00%
PayPo 2 3.33%
VISA 2 3.33%
Clearpay 2 3.33%
Payeezy 2 3.33%
Twisto 1 1.67%

Shipping Carriers Distribution

DPD leads with 13.8% among AI-verified physical stores (9 stores) , followed by InPost (13.8%) and DHL (12.3%) .

Base: 32 AI-verified physical stores with detectable shipping carriers (25.2% coverage of all stores). Percentages show share of detected carrier instances (stores may use multiple carriers).

Detected from checkout/shipping pages and shipment widgets; cross-border carriers included where visible.

Top 10 Shipping Carriers

DPD 13.8%

9 stores

InPost 13.8%

9 stores

DHL 12.3%

8 stores

FedEx 9.2%

6 stores

UPS 9.2%

6 stores

TNT 7.7%

5 stores

USPS 6.2%

4 stores

ASM 6.2%

4 stores

4 stores

GLS 4.6%

3 stores

Visual Distribution

Distribution of top 10 LiveChat shipping carriers (December 2025)
Distribution of shipping carriers in LiveChat e-commerce stores
Shipping Carrier Store Count Market Share
DPD 9 13.85%
InPost 9 13.85%
DHL 8 12.31%
FedEx 6 9.23%
UPS 6 9.23%
TNT 5 7.69%
USPS 4 6.15%
ASM 4 6.15%
Poczta Polska 4 6.15%
GLS 3 4.62%
DPEX 3 4.62%
Raben 1 1.54%
Aramex 1 1.54%
Chronopost 1 1.54%
Blue Star 1 1.54%

Store Launch Timeline

Over the past 12 months, 5 new stores were launched in LiveChat , with the highest activity in 2025-08 (3 stores) , demonstrating ongoing growth in the e-commerce market.

Last 12 Months

2025-08 60.0%

3 stores launched

2025-05 20.0%

1 stores launched

2025-04 20.0%

1 stores launched

Monthly Trend

Monthly store launches in LiveChat (December 2025)
Monthly store launches in LiveChat over the past 12 months
Month Stores Launched Percentage
2025-08 3 60.00%
2025-05 1 20.00%
2025-04 1 20.00%

Active Stores by Launch Year

Currently, 81 active stores in LiveChat are tracked in our database , with the most stores launched in 2025 (5 stores still active) . This shows the distribution of currently active stores by their original launch year.

Active Stores by Launch Year

2025 6.2%

5 active stores

2024 4.9%

4 active stores

2023 4.9%

4 active stores

2022 8.6%

7 active stores

2021 4.9%

4 active stores

2020 2.5%

2 active stores

2019 1.2%

1 active stores

2018 4.9%

4 active stores

2017 1.2%

1 active stores

2016 3.7%

3 active stores

2015 7.4%

6 active stores

2013 2.5%

2 active stores

2012 4.9%

4 active stores

2011 3.7%

3 active stores

2010 3.7%

3 active stores

Distribution by Launch Year

Active stores in LiveChat by original launch year (December 2025)
Active stores in LiveChat by launch year
Launch Year Active Stores Percentage
2025 5 6.17%
2024 4 4.94%
2023 4 4.94%
2022 7 8.64%
2021 4 4.94%
2020 2 2.47%
2019 1 1.23%
2018 4 4.94%
2017 1 1.23%
2016 3 3.70%
2015 6 7.41%
2013 2 2.47%
2012 4 4.94%
2011 3 3.70%
2010 3 3.70%
2009 4 4.94%
2008 1 1.23%
2007 2 2.47%
2006 1 1.23%
2005 5 6.17%
2004 7 8.64%
2002 1 1.23%
2001 3 3.70%
2000 2 2.47%
1999 1 1.23%
1996 1 1.23%

Social Media Usage

Facebook leads with 27.0% among stores with at least one detectable social profile (55 stores) , followed by Instagram (21.1%) and YouTube (20.1%) .

Base: 76 stores with any detectable social profile (59.8% of all stores). Percentages show share of detected platform instances (stores may use multiple platforms).

Links and embeds detected on public pages; private/hidden profiles not counted.

Top 10 Social Platforms

Facebook 27.0%

55 stores

Instagram 21.1%

43 stores

YouTube 20.1%

41 stores

Twitter 12.7%

26 stores

Pinterest 5.9%

12 stores

TikTok 5.4%

11 stores

LinkedIn 3.4%

7 stores

X 2.9%

6 stores

WhatsApp 1.5%

3 stores

Visual Distribution

Distribution of social media platforms in LiveChat (December 2025)
Distribution of social media platforms in LiveChat e-commerce stores
Social Platform Store Count Market Share
Facebook 55 26.96%
Instagram 43 21.08%
YouTube 41 20.10%
Twitter 26 12.75%
Pinterest 12 5.88%
TikTok 11 5.39%
LinkedIn 7 3.43%
X 6 2.94%
WhatsApp 3 1.47%

Geographic Distribution

Poland leads with 42.0% (29 AI-verified stores) , followed by United States (23.2%) and China (11.6%) .

Base: 69 AI-verified stores across 18 countries. Percentages show share among AI-verified stores.

Top 10 Countries

Poland 42.0%

29 AI-verified stores

16 AI-verified stores

China 11.6%

8 AI-verified stores

3 AI-verified stores

2 AI-verified stores

2 AI-verified stores

2 AI-verified stores

Peru 1.4%

1 AI-verified stores

1 AI-verified stores

1 AI-verified stores

Visual Distribution

Geographic distribution of stores using LiveChat (December 2025)
Geographic distribution of stores using LiveChat
Country AI-Verified Store Count Market Share
Poland 29 42.03%
United States 16 23.19%
China 8 11.59%
Switzerland 3 4.35%
Germany 2 2.90%
Canada 2 2.90%
United Kingdom 2 2.90%
Peru 1 1.45%
Honduras 1 1.45%
Netherlands 1 1.45%
France 1 1.45%
Vietnam 1 1.45%
Dominican Republic 1 1.45%
India 1 1.45%
Indonesia 0 0.00%
Romania 0 0.00%
Norway 0 0.00%
United Arab Emirates 0 0.00%

Dataset Coverage

Field Rows count Coverage
Website 127.0 100.00%
Emails 48.0 37.80%
Phones 53.0 41.73%
Ecommerce platform 124.0 97.64%
Couriers 32.0 25.20%
Payment Providers 32.0 25.20%
Categories 68.0 53.54%
Social Media 76.0 59.84%

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Frequently Asked Questions

What data is included in the LiveChat E-commerce Database?

Our database covers over 81.0 LiveChat physical stores, including website URLs, verified contacts (emails, phones), e-commerce platforms, product counts, categories, estimated monthly traffic, and more.

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